Really pleased with the service. Ordered online for fitting in Bridgend including 4-wheel alignment. Friendly staff and would use again. Fitted Falken Ziex 320's at a good price for a 2001 BMW e39 and... See more
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Location
Switch locationBridgend Industrial Estate, Bridgend, CF31 3TT Bridgend, Cardiff, GB
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See what reviewers are saying
Very helpful and organised, did a repair for me then advised to book online for 2 new tyres (Cheaper). Easy to book in and choose tyres with no heavy sales pitch. Staff friendly and efficient. Rea... See more
Company replied
Have used Protyre and Celtic tyres as it was for over 30 years. Always well priced, fabulous honest good old fashioned customer service, with quick fitting. Will say booking on line can be a ball a... See more
Company replied
Great service again by the team at Protyre Bridgend, nothing too much trouble and very competitive with their prices. A BIG shout out to Katie, her professionalism and attention to detail is as good... See more
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Company details
About Protyre Autocare - Bridgend Princes Way
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Bridgend Industrial Estate, Bridgend, CF31 3TT, Bridgend, Cardiff, United Kingdom
- 01656 657424
4.7
Excellent
2K reviews
Asks customers to review
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Ordering and appointments.
December 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly team at Protyre
Very friendly team at Protyre. Went in for 2 tyres but needed 4, they were very efficient and completed the work without any issues. The mocha was a bonus!! Diolch! Angharad
December 10, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Dear AE,
We're happy to hear that you found our team friendly and efficient at our Bridgend Princes Way branch.
It's great to know the work was completed without any problems and that you enjoyed the mocha.
Thank you for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Great service and reliable professional…
Great service and reliable professional advice.
December 12, 2025
Friendly and helpfull staff
No long wait for a booking slot. Open and honest with the work to be done and all work done the same day.
All staff were very friendly and helpful.
December 10, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Hello Steve,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always great service
My whole family has been coming here for years. Staff are so helpful and accommodating. Never had any complaints about the work I’ve had done on various cars over the years. Always great service. Love the free hot drinks in the waiting room!
December 9, 2025
Unprompted review
Reply from Protyre Autocare - Bridgend Princes Way
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The team went above and beyond to help!
The team went above and beyond to help me when I had two tyres with slow punctures! I had to re-visit for a new replacement tyre and they waited for me to arrive and had my car ready within 10 minutes. I cannot thank the team enough; I would not go anywhere else and thoroughly recommend them! Their customer service is excellent.
December 3, 2025
Tyre purchase
The service was on time, also the addition information regarding other tyres and brakes was very useful. There was no pressure to buy additional items. In addition waiting area was very good
November 27, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Hello Philip,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Thomas MOT
As soon as I arrived which was s few minutes before my appointment the gentleman came straight out and sorted out my MOT.
The service was swift and kept me updated.
Excellent service and will definitely book again next year
November 25, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mr Thomas,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Bridgend Princes Way
Hello Craig,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I ordered two rear tyres for my car and…
I ordered two rear tyres for my car and when I turned up the had ordered the wrong tyres so I was asked to return the next day. Upon returning the next day the wrong tyres had been delivered so they gave me free tracking and again had to return a third time. After leaving I noticed that the door trim had come off the inside of the drivers door and had been placed in the back of the car. I was not told this so on the third try for my tyres I spoke to one of the fitters and said I’m not raising a complaint but just for them to be aware. After driving away I noticed that the car was unstable on the road and decided to take the car somewhere else as I was not happy only to be told that the rear tracking on the car had not been touched to the point that they could show me the rusty bolts had in fact not been moved for a long time. Very poor service I have lost all trust in this company do not trust them with your car. And still waiting to be contacted to discuss the issues nearly three weeks ago I was told that the area manager would contact me by phone but still waiting.
November 21, 2025
Unprompted review
Reply from Protyre Autocare - Bridgend Princes Way
Dear Gavin Bannister,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Good customer service.
November 28, 2025
All the staff I talked to were very…
All the staff I talked to were very professional and nothing was to much trouble when I asked questions 👍
November 26, 2025
Helpful members of staff
Helpful members of staff. Always consulted me on all aspects of the appointment. Advised on best tyre to use.
November 24, 2025
friendly service and knowledgeable…
friendly service and knowledgeable helpful staff.
November 24, 2025
Great service for MOT's and more
Great service for MOT's, services and tyre fitting. Awesome prices and staff that are happy to accommodate 👍😎
September 22, 2025
Manager & Fitter extremely helpful…
Manager & Fitter extremely helpful puncture repaired a head of schedule.
November 17, 2025
1st class service
Excellent customer service. Friendly and efficient staff. Tyres competitively priced.
November 19, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Hello Amanda,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Absolutely fantastic experience
Absolutely fantastic experience. Great service, great pricing.
July 2, 2025
Reply from Protyre Autocare - Bridgend Princes Way
Hello Mr Naish,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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