Protyre Autocare - Bridgwater East Quay Reviews 

908
TrustScore 5 out of 5

4.9

Unit 1 East Quay Mews, East Quay, TA6 4AE Bridgewater, Somerset, GB


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Rated 5 out of 5 stars

Great service. Very helpful staff when I found a nail in my tyre. It was a very busy Saturday afternoon, but the manager took the time to have a look and confirm it was non-repairable, replacement tyr... See more

Company replied

Rated 5 out of 5 stars

Great service as always at Protyre Eastquay. I arrived with a battery problem and even though they were really busy and running with two staff off, the manager was really positive and polite and soon... See more

Company replied

Rated 5 out of 5 stars

Very polite and knowledgeable, explaining clearly what I needed doing exactly. As I developed issues with my TPM sensors on my car had one done at another garage but wasn't the best experience as nex... See more

Rated 4 out of 5 stars

We are always grateful for your help, care and service. However, we were surprised how long it took to discover there was a leak in our aircon system on 14th May. As we rebooked on 16th May to sort... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1 East Quay Mews, East Quay, TA6 4AE, Bridgewater, Somerset, United Kingdom

  • 01278 444388

4.9

Excellent

TrustScore 5 out of 5

908 reviews

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4.9

All reviews

(908)

34,254 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendlt Staff

Friendlt Staff, quick service.

July 16, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Hello Mrs Lock,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgwater branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service. Fixed my air con in under an hour.

July 7, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Hello Sharon​,

We would like to thank you for sharing your feedback regarding the service you received at our Bridgwater branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Andy and the team were fantastic!

Andy and the team were fantastic. I couldn't recommend them highly enough. Good quality products and great service.

July 2, 2025
Unprompted review
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Hello Mrs Evans,

We're happy to hear that you had a fantastic experience with our team! We appreciate your high recommendation and are glad you found our products and service to be great.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Prompt, polite and effective

This Protyre branch is my first choice location for all things tyre related. This visit was no different to all the others: great appointment availability and they were swift and knowledgeable with their service.

July 2, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Hello,

We're happy to hear that you consistently have a great experience at our garage for your tyre needs. We appreciate your kind words regarding our appointment availability, swift service, and knowledgeable team. Thank you!

Best regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Bridgwater very unprofessional

Bridgwater very unprofessional. Did bad job re gassings Aircon. Then promised check what was done wrong and refund. The fobbed off with story that a years old damage would be the course just to keep £ 60 refund. Then had to go 3rd time for finally my refund but mileage not refunded 60 miles for nothing. Manager told me that the guy who had fobbed me off would be send back for a course how to re gas arcons??????

July 2, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Dear Customer ,

Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Bridgwater East Quay  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Expert advice and service.

Expert advice and service.
Jamie service was that of an expert handled my tyre problem in a professional friendly way.
I have been using them now for a good few years with various vehicles from cars to suvs to vans and their service is second to none I would not even think of going anywhere else and highly recommend them.

June 25, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Hello Mr Boswell,

We appreciate your continued loyalty and are glad you've consistently received expert, friendly, and professional service for all your vehicles over the years. It's great to hear our service is second to none for you. Thanks for the recommendation!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic work and service

Fantastic service from the guys at Protyre on east quay.
With the hot weather at the moment I was desperate to have my aircon sorted. I arrived with no appointment and the chaps were more than happy to have a look. They carried out a 20 minute vac test and pressure test to find there was a small leak from one of the sills. It was quickly changed and aircon re gassed and it’s been fine ever since. Thank you so much guys will be 100% recommending

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Being conned and lied to for not to refund £ 60

Had my aircon regas on the 10/04/2025 just before my holiday. 2 days later on my holiday it didn`t work so I left negative feedback. Straight away I had a phone call from Protyre with the request to change my feedback with the deal when I was back from holiday they would have a look at it and if it could not be fixed a refund. Today I had that appointment. I special asked the guy what he was doing because its just 45 years that I drive American cars with aircon. After a few minutes he came to me and told me that the system was empty and that I needed a new condenser. He showed me a little dent in the condenser what must have been there for years and he had not even put his machine on and knew what the problem was. When the re gas my system on the 10/04/2025 they probably didn`t preform a good leak test, that's why the system was empty now. So drove for nothing to Bridgwater waisted my time. Very unprofessional. He should have do a proper test on the 10/04/2025 and today to see where the leak is. My experience with Aircon is only 45 years and the guy is not even half that age, try to fob me of and didn`t refund me. Seeing the feedback they had more problems with re gassing air con`s. The guy I spoke to on my holiday promised me a refund if they could not fix it today. This guy kept my money but didn`t made a friend and my feedback will not do him any good. I will put feedback on every side what is possible and advice to go to a proper garage with proper mechanic`s how know what they doing and not fob of customers. Its not difficult to find a little dent in an condenser in a classic car of 24 years old. You should be ashamed to conned and lied to your a thief for
£ 60

June 24, 2025
Unprompted review
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Dear  Dutch De Vries,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

So I am not a local to Bridgwater but…

So I am not a local to Bridgwater but work and stay in the area and went to these guys for my tracking and was happy with the service, so when I jumped n my car last week in the super hot weather to find my air con was blowing hotter than it was outside I went to these guys again to find out if they could do this they said yes but was near closing time so was feeling pretty sad I had rocked up so late but they managed to get this done for me so I wouldn’t have to suffer and cook to death in my car. Thank you Jamie and the lads who help much respect to you all 👍🏼👍🏼

June 19, 2025
Rated 1 out of 5 stars

Wheel alignment done badly

Wheel alignment done badly, so I got back there to fix this, but still way worst then before, and I don't have time to go there now and again

June 11, 2025
Protyre Autocare - Bridgwater East Quay logo

Reply from Protyre Autocare - Bridgwater East Quay

Dear Mr Horeczy,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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