Protyre Autocare - Bristol Brislington Reviews 

623
•
TrustScore 4.5 out of 5

4.6

820 Bath Road, Brislington, BS4 5LQ Bristol, Avon, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Admittedly they were not particularly busy but having phoned prior to my arrival the replacement tyre had been selected to suit my tyres. Spare wheel removed with tyre and placed back in car. Faulty t... See more

Company replied

Rated 5 out of 5 stars

I was able to book a timeslot and the work was carried out promptly, which was far more convenient that other fitters requiring the car for half a day.

Company replied

Rated 5 out of 5 stars

Great experience at Protyre, Brislington, Bristol. Ordered tyres through e-tyres and booked a slot for fitting. Turned up and was greeted warmly and expected. Tyres fitted in 20 minutes whilst I went... See more

Company replied

Rated 4 out of 5 stars

Good speedy service overall, however I've only given 5 stars because unfortunately my booked time slot had to be changed as the tyres were not delivered on time. But as far as the service I received f... See more


Company details

  1. Tire Shop
  2. also in
  3. Brake Shop
  4. Car Battery Store
  5. Car Inspection Station
  6. Car Service
  7. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 820 Bath Road, Brislington, BS4 5LQ, Bristol, Avon, United Kingdom

  • 01179 772596

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

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4.6

All reviews

(623)

33,081 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Service

Helpful staff who knew exactly what was needed. Apologetic when tyres didn’t arrived in time and rebooked the appointment to my convenience.

January 3, 2025
Rated 1 out of 5 stars

Hardly professional

Four new tyres sent to Bath Road Bristol depot. They fitted them onto the car and carried out a wheel alignment check which they said was fine. Only a couple of days later someone. Noticed that instead of all four tyres being Allseason the two on the front were Winter season! The fitters either didn’t notice (completely different tread pattern) or couldn’t be bothered to tell me before they fitted them that there were two different seasons and was this correct? It’s well documented that it’s potentially dangerous to mix tread patterns. What compounded my anger is that I took the car to a different company to have the correct tyres fitted and they carried out an alignment check which showed the fronts were needing adjusting. When I got home I looked at the paperwork from ProTyres and they’d even inputted the wrong vehicle details into the alignment computer thereby giving me a false reading. Four days with out using my car, another day off to have the correct tyres fitted and all ProTyres have agreed is to refund the alignment fee I had to pay out. No real answers except that they’d make sure in future the fitters would check the right tyres before fitting. Incompetence doesn’t cover it. Never use them again.

December 12, 2024
Unprompted review
Protyre Autocare - Bristol Brislington logo

Reply from Protyre Autocare - Bristol Brislington

Dear Tom Baker,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 1 out of 5 stars

Wheel nut damage and incorrect tyre fitment

The person who was designated to remove the wheel from my car used the incorrect socket on the end of an air gun and ended up rounding off two of my wheel nuts. These then had to be chiselled off irreparably damaging the nuts. This was followed by the same person fitting the tyre the wrong direction to the wheel rotation. Fortunately this was noticed by the garage Forman who then removed and replaced the tyre.

The whole experience was terrible, damaging and expensive

December 13, 2024
Protyre Autocare - Bristol Brislington logo

Reply from Protyre Autocare - Bristol Brislington

Dear Mike Farmer,

We understand your frustration and disappointment with the service you received. We take all customer feedback seriously and are committed to ensuring that our customers have a positive experience.

We will investigate this matter thoroughly and take appropriate action to prevent similar incidents from happening in the future. The Area Manager has been notified of this and they will be in touch as soon as they can.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Protyre offers a friendly service with…

Protyre offers a friendly service with reasonable prices and quick turnarounds. While some experiences were excellent, with staff going above and beyond, there was an incident with a fitter driving unsafely, leaving me concerned. Overall, it's an average experience, and I might explore other options next time.

October 23, 2024
Unprompted review
Protyre Autocare - Bristol Brislington logo

Reply from Protyre Autocare - Bristol Brislington

Dear Gladwin

Thank you for your feedback in regards to your recent visit to our Bristol Brislington branch.. We appreciate you highlighting the positive aspects of our service, including the friendly staff and reasonable prices.

We strive to provide a safe and positive experience for all our customers and are concerned to hear about the incident with the fitter. We would like to investigate this matter further therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with your registration and best contact number, a team member will be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Helpful advice on tyres

Helpful advice on tyres, alignment, etc. Quick and efficient service with a prior booking. Good prices via the website. Will definitely be back when I need more tyres 👍

December 4, 2024
Rated 5 out of 5 stars

excellent

excellent, manager was kind and done the best he could to get me on the road.

November 8, 2024
Unprompted review

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