Always gives the best customer service on every visit. I had puncture which I had over few weeks, no other tyre shop would identify why the tyre pressure light on dashboard kept coming up, I popped in... See more
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I went last Saturday for an AC refill for a Hyundai I30. Although the process took a little longer, the mechanic didn't let me go, until he was sure that everything was fine with the refill with the n... See more
The Staff/ The Guys there were very helpful & Professional knew what they were doing & were efficient ,I've already recommended them / your premises to my friends & work colleagues !! I'll definitely... See more
The online booking system works well, it lets you check stock and book an appointment. When I arrived, the fitting was carried out straight away. Also appreciated the free tracking check which was off... See more
Company details
About Protyre Autocare - Bristol Brislington
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
820 Bath Road, Brislington, BS4 5LQ, Bristol, Avon, United Kingdom
- 01179 772596
4.5
Excellent
607 reviews
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Tyre Fittibg
I arrived at 12pm and my car was waiting for me at 12.45pm - fast and efficient
February 26, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I still have no tyre and the tracking…
I still have no tyre and the tracking hasn't been done
February 12, 2025
Reply from Protyre Autocare - Bristol Brislington
Dear Customer,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Quick friendly service guys were great…
Quick friendly service guys were great very helpful with some information I wanted on my car and changed my tyre
February 10, 2025
Overall fine!
Overall fine!
Tyres had not arrived by the time booked.
Not happy with high wheel alignment charges
February 5, 2025
Tyres ordered for me and were at the…
Tyres ordered for me and were at the depot when I arrived.
Pleasant polite staff.
January 29, 2025
Very efficient and communication good.
January 17, 2025
Top Service
Helpful staff who knew exactly what was needed. Apologetic when tyres didn’t arrived in time and rebooked the appointment to my convenience.
January 3, 2025
Great service
January 8, 2025
Great service
As usual replacing tyres was an easy process. Pre-booked online and installed on time.
January 8, 2025
Hardly professional
Four new tyres sent to Bath Road Bristol depot. They fitted them onto the car and carried out a wheel alignment check which they said was fine. Only a couple of days later someone. Noticed that instead of all four tyres being Allseason the two on the front were Winter season! The fitters either didn’t notice (completely different tread pattern) or couldn’t be bothered to tell me before they fitted them that there were two different seasons and was this correct? It’s well documented that it’s potentially dangerous to mix tread patterns. What compounded my anger is that I took the car to a different company to have the correct tyres fitted and they carried out an alignment check which showed the fronts were needing adjusting. When I got home I looked at the paperwork from ProTyres and they’d even inputted the wrong vehicle details into the alignment computer thereby giving me a false reading. Four days with out using my car, another day off to have the correct tyres fitted and all ProTyres have agreed is to refund the alignment fee I had to pay out. No real answers except that they’d make sure in future the fitters would check the right tyres before fitting. Incompetence doesn’t cover it. Never use them again.
December 12, 2024
Unprompted review
Reply from Protyre Autocare - Bristol Brislington
Dear Tom Baker,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service as usual
Excellent service as usual- I went there with a slow puncture. Fixed and all sorted plus safety check on my other tyres within half hour.
December 18, 2024
Wheel nut damage and incorrect tyre fitment
The person who was designated to remove the wheel from my car used the incorrect socket on the end of an air gun and ended up rounding off two of my wheel nuts. These then had to be chiselled off irreparably damaging the nuts. This was followed by the same person fitting the tyre the wrong direction to the wheel rotation. Fortunately this was noticed by the garage Forman who then removed and replaced the tyre.
The whole experience was terrible, damaging and expensive
December 13, 2024
Reply from Protyre Autocare - Bristol Brislington
Dear Mike Farmer,
We understand your frustration and disappointment with the service you received. We take all customer feedback seriously and are committed to ensuring that our customers have a positive experience.
We will investigate this matter thoroughly and take appropriate action to prevent similar incidents from happening in the future. The Area Manager has been notified of this and they will be in touch as soon as they can.
Kindest regards,
Georgia
Customer Care - Protyre
Great friendly and knowledgeable staff.
December 18, 2024
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