Protyre Autocare - Bristol Church Road Reviews 

1,462
TrustScore 4.5 out of 5

4.6

27 - 31 Church Road, Lawrence Hill, BS5 9JJ Bristol, Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied

Rated 5 out of 5 stars

Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in B... See more

Company replied

Rated 5 out of 5 stars

The Protyre staff were excellent, agreeing to book my car in for MOT and brakes work at very short notice after I couldn't get the car in anywhere else.

Rated 5 out of 5 stars

The service is not only great, but also attentive, caring and efficient! Would recommend any day. Fast work and great customer service

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 27 - 31 Church Road, Lawrence Hill, BS5 9JJ, Bristol, Bristol, United Kingdom

  • 0117 9540123

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,462)

33,962 reviews in the last 12 months

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Rated 1 out of 5 stars

You charges an exorbitant £102 to…

You charges an exorbitant £102 to adjust the front headlamp beam as an MOT failure on my car.

January 19, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Customer,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Genuine care

Thanks to Dave and the team at Pro-Tyre, Lawrence Hill Bristol for the care in fitting new Pirelli PZERO PZ5 to my mint condition Forged alloys..
Dave was kind enough to show me the Pirelli approved tool he used that removes all backing weight material without any risk of damaging the wheels.
It's the little things that matter - this saved me significant time when I took the wheels off later that day to clean and ceramic treat.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I feel cheated because the garage…

I feel cheated because the garage didn't inform me about the additional fee for the mot retest before the test started. I strongly do not recommend it.

December 8, 2025
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Mr Kaszycki ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bristol Church Road  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Slow Puncture

Great job, found a puncture and repaired rather than fleecing me for a new tyre. Staff friendly/helpful. Had to wait a while to fix but very happy overall.

January 14, 2026
Rated 5 out of 5 stars

Short wait but excellent service

Booked an appointment online and had a short wait due to the workload but sat and had a free coffee and a chat with the guy on the desk when he wasn't on the phone or serving customers. Great service.

January 14, 2026
Rated 5 out of 5 stars

Great all round service when fitting a…

Great all round service when fitting a new battery for me

January 9, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Nigel Hancock,

We're happy to hear that you had a positive experience with our service when you had your new battery fitted at our Bristol Church Road branch.

Thank you for your feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

No locking wheel nut key in the car…

No locking wheel nut key in the car booked in for 11am. Helped me search and in the end remembered that two weeks earlier the garage had changed the rear disks and pad. They still had it. Got it back and at 13:30 they got on straight away and charged the tyres quickly. Super job and great gays.

January 5, 2026
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Nicholas Windows,

We appreciate you taking the time to leave us this 5-star review.

We are happy to hear that our team was able to locate you lock nut and efficiently complete the tyre change at our Bristol Church Road branch.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

What a fantastic experience replacing tyres as such short notice.

What a fantastic experience locating and having 2 tyres fitted within 2 hours from start to finish. This was so easy from useing Protyre website, locating Church Rd, Bristol branch, booking and paying for the completed work. It stayed such a positive experience from the time we entered reception area too, when we meet Chad. He was so welcoming and explained everything that was going to happen. It was a lovely atmosphere while we were waiting in the reception area and we noticed everyone who was there and came was treated exactly the same as us. Ant who replaced our replacement tyres, showed us respect, explained the tracking results clearly for us to understand and completed the job to a great standard. We will diffinetly be back and recommend others to use them too. Thank you

December 31, 2025
Unprompted review
Protyre Autocare - Bristol Church Road logo

Reply from Protyre Autocare - Bristol Church Road

Dear Rachel,

We're happy to hear that you had such a positive experience with our team at our Bristol Church Road branch.

It's great to know that you found the website easy to use, and that you were pleased with the quick service and welcoming atmosphere.

We appreciate your recommendation and look forward to seeing you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent customer service

The guys fitted my car in despite being really busy. They told me everything that they could do to help, and got it sorted really quickly. Thank you very much

December 24, 2025

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