Been coming to Buckley Tyres for my tyres for over 20 years, and I come a fair way from Wirral too. Always competitively priced, and always EXCELLENT customer service. The team just descend on your c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The tyres were the best price locally, the staff were polite, respectful, efficient and helpful. My only complaint was that as a regular customer of Buckley Tyres, I asked if my new tyres could be fit... See more
Excellent service from everyone at Protyre, I had only booked the night before and when I turned up they were quick and efficient and the kept me in the loop about where they were up to with my tyre... See more
Company replied
From first contact the lady on reception was really cheerful and pleasant and incredibly efficient. She is a superb ambassador for the company. Good communication from the young lad who was doing the... See more
Company replied
Company details
About Protyre Autocare - Buckley
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Mount Terrace Works, CH7 3AE, Buckley, United Kingdom
- 01244 544575
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They helped me out to keep me on the…
They helped me out to keep me on the road, when they didn't have a space for a booking.
Very helpful and efficient.
January 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Came to Protye for a check on my tyres…
Came to Protye for a check on my tyres without booking, reception said there was a time slot available.
Excellent service given by reception and tyre fitter to replace 2 no front tyres, would highly recommend Protyre to anyone that requires a first class tyre service
January 12, 2026
Reply from Protyre Autocare - Buckley
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful friendly and so efficient thanktyres…
Helpful friendly and so efficient thank you
January 6, 2026
Reply from Protyre Autocare - Buckley
Hello Eddie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
What a great Buckley team
What a great team! From booking in, to completion of my tyres fitted and tracking. Friendly, polite and take time to answer your questions, and all this in freezing cold weather! We have had our motorbike tyres fitted here in past years, again always had a great experience. Thanks again!
January 10, 2026
Unprompted review
Reply from Protyre Autocare - Buckley
Hello Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Used to be quick
It's a shame to give them 3 stars. Used to be the quickest place to get tyres fitted. Not sure if they've lost staff or had to make cuts but things have slowed right down. Had tyres fitted twice here recently, I used them again in case the first time was just chance it wasn't. I now go elsewhere
January 5, 2026
Reply from Protyre Autocare - Buckley
Dear Mr Hipkiss,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Booking in for a puncture repair!!!!!
Hi, I have used Buckley tyres (protyre) for years and this time I felt completely let down, we had a puncture which had a temporary repair which i needed properly repairing or replacing, like other customers my family is my priority and felt unsafe driving with them in the car, so I went to your garage to get the tyre sorted one way or another and was told we are not doing walk in and you will need to book in, this was done politely and amicably but I feel a puncture repair is not something i could forsee so how do you expect your customers to know when to arrange the unexpected puncture to be repaired, and I feel let down as a temporary repair is not what I call trustworthy and like it says just enough to get you to a reliable garage to get it fixed which I feel in this case you have not met your previous standards
January 7, 2026
Reply from Protyre Autocare - Buckley
Dear Mr Steven Beddard-Jones,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Booked appointment
Booked appointment, seen on time. Polite helpful staff. Problem sorted quickly.
January 5, 2026
Reply from Protyre Autocare - Buckley
Dear Muriel,
We're happy that your appointment was on time and the team at our Buckley branch quickly resolved the issue.
We appreciate your kind words about our helpful staff!
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Buckley
Dear Jeffrey Birch,
We appreciate you taking the time to leave us this 5-star review.
We're happy to hear that you were pleased with our team's professionalism and punctuality at our Buckley branch.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
The service was very friendly
The service was very friendly, but unfortunately unprofessional. While removing the wheels, they damaged the locking wheel key, and as a result the additional cost of having the wheel removed at another workshop and buying a new key fell on me. They were not interested at all in reimbursing these extra costs. I would gladly return there, but dressed in work clothes with my own tools, and I would have to remove the wheels myself.
December 31, 2025
Reply from Protyre Autocare - Buckley
Dear Marcin Mitrenga,
Thank you for bringing this to our attention
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always Excellent service and very…
Always Excellent service and very helpful staff in both Buckley and Mold branches.
December 29, 2025
Reply from Protyre Autocare - Buckley
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very lengthy wait whilst standard work…
Very lengthy wait whilst standard work was carried out- 2 new tyres. Never taken that long before!
Very expensive too.
December 29, 2025
Reply from Protyre Autocare - Buckley
Dear Mrs Bradley,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Fantastic service
Had to get a new tyre fast as I was visiting family. Can't rate this garage enough, quick, fast friendly service. Thank you
December 29, 2025
Unprompted review
Reply from Protyre Autocare - Buckley
Hello Martin,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Buckley
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service. Still some original staff from when it was Buckley Tyres which is great.
December 26, 2025
Booked on line good price
Booked on line good price, tyres fitted at the appointed time, friendly service, comfortable waiting area, no reason to give anything other than 5 stars
December 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.