I rang them at 830am on Saturday morning and they offered an appointment at 9.15. They asked all the relevant questions during the call and told me the best price they could offerfor two unusual tyres... See more
Company replied
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Booked an appointment time online in advance for 4 new tyres. Apparently their system does not take correct account of online bookings, so if there are walk-in customers hey are given preference. I wa... See more
Company replied
I Visited bury tyres in Bury St Edmunds today and there was a very polite helpful chap called Adam. He sorted my car out with an air conditioning re gas and repaired my car with no issues at all I ca... See more
Company replied
Dropped car off at agreed time, great reception on arrival, given a time when car would be ready for picking up, arrived back & all work completed on time & car ready for collection. Price for tyres (... See more
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Company details
About Protyre Autocare - Bury Bunting Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 13, Bunting Road, IP32 7BX, Bury St Edmunds, Suffolk, United Kingdom
- 01284 762996
4.8
Excellent
1K reviews
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Tyres(new), Free Tracking test - action required.
Paul and the team at Protyre always do an excellent job. Efficient, effective, punctual and on-time.
I had two new tyres fitted (special promotion) and tracking adjustment that needed doing.
A comprehensive report as to tyre wear, brakes performance and required maintenance also provided. Thank you
January 21, 2026
Great service and great prices.
January 14, 2026
Great service and competitive pricing
Great service and competitive pricing, I would highly recommend.
January 14, 2026
Friendly service.
Easy to find. Efficient service and friendly welcome. I’ll be back!
January 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
very good two new front tyres and…
very good two new front tyres and tracking done in under an hour very please steers lovely now will use again
December 31, 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello James,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great personal service
October 13, 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Problems with booking system
I booked an MOT online and received an email confirming the date and time. On dropping the car off it emerged that the car hadn’t been booked in on the booking system at the confirmed time and date but for a completely different date. When the manager checked his email system it confirmed the date and time I had received. It was fortunate that there was a slot later in the day which could accommodate the car.
December 16, 2025
very friendly and helpful lads
December 22, 2025
Reply from Protyre Autocare - Bury Bunting Road
Dear Mr Hickling,
Thank you for sharing the positive experience you had with our team at our Bury Bunting Road branch.
We’re delighted to hear that you received great service, and we truly appreciate your kind words.
We look forward to welcoming you again in the future.
Kind regards,
Kayleigh
Customer Care – Protyre
Do not get tracking done here
Had my tracking done but my steering wheel is now not straight so now need to find somewhere to get it done again
December 9, 2025
Reply from Protyre Autocare - Bury Bunting Road
Dear Owen Keane,
Thank you for bringing this to our attention and we are sorry to hear that this has happened.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
MOT booking
Very friendly staff, very quick service, easy online system for booking in to have work done. Very reasonable prices. Would definitely use again.
December 2, 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Steven,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good honest service with a good attitude
December 8, 2025
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