Protyre Autocare - Cambridge Reviews 

1,030
TrustScore 4.5 out of 5

4.6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Rated 5 out of 5 stars

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more

Company replied

Rated 5 out of 5 stars

The Protyre service center in Cambridge is simply incredible—truly excellent! I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4. They always tre... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more

Company replied

Rated 4 out of 5 stars

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom

  • 01223 411441

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,030)

33,685 reviews in the last 12 months

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Rated 5 out of 5 stars

The Protyre service center in Cambridge very good

The Protyre service center in Cambridge is simply incredible—truly excellent!
I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4.
They always treat customers with care and honesty, delivering high-quality work and offering sound advice on the best way to resolve any issues.
They frequently offer great discounts on various services; for instance, I got a 50% discount on a front-wheel alignment this past Monday simply by booking online in advance.
Huge thanks to the team at the service centre—all the best for your continued business success and wishing you many satisfied customers.

July 27, 2026
Unprompted review
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Oleg,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Damaged my car

Damaged my car. Garage was rude. Head office hasn’t called me 6 days later.
Stay away

July 23, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Scott Collier,


Thank you for taking the time to share your feedback.

Please accept our apologies for the delay in responding to your complaint.

We can confirm that your complaint was raised on 24 July following your call to our department.

Our records show that the matter is currently under review by  management, who will be in contact with you as soon as possible.

Kind regards,
Kayliegh
Customer Care - Protyre

Rated 5 out of 5 stars

Tesla Model 3 front wheel alignment

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great service. Will be using again!

July 29, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Dan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent

Great friendly service as usual

July 21, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Deanne,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Jaguar F Pace service

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor problem with the service due indicator not being reset but this was because the jaguar has two different service indicators. Car was returned and the service indicator reset. All in all excellent service.

June 29, 2026
Rated 5 out of 5 stars

How refreshing to find a company that…

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so the gave us a full refund. Will definitely recommend to family and friends.

July 24, 2026
Unprompted review
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Louisa,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the honesty and service you received from the team.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Re-balanced six wheels for me with care…

Re-balanced six wheels for me with care and a minimum of fuss. If you expect your car to be treated professionally and with respect you should always seek out Protyre

July 22, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

As always I experienced very…

As always I experienced very professional, constructive advice and assistance. I appreciate this very much. My ageing SLK got through the MoT with just a tweak!

Barbara Stephens

July 20, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Barbara​,

We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

A 10-year Customer at Protyre Cambridge

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my cars and I'm VERY particular about how they're handled. Ryan accommodates every request without fuss: he keeps the interiors clean, makes sure the fitters follow my preferences on wheel weight colour, centre cap alignment, and locking wheel bolt placement. I know I'm a diva, but Ryan has never once made me feel like a burden for asking. Manager aside, all the technicians are really friendly and competent and have always taken immense care of my vehicles. Regarding pricing, Protyre Cambridge has always been as competitive (or better) than the best prices I can find online. I genuinely can't fault the place and highly recommend this branch if you need tyres, MOT, or basic car servicing done.

July 10, 2026
Unprompted review
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Craig,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service, fast efficient and knowledgeable

July 8, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good value from a caring company

Service and MOT for a BEV. Efficient and good value for money. They closed mid-afternoon because of the heat which shows they care about their employees, +1 for that.

July 3, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Mr Geard,

Thank you for your wonderful feedback! We are so pleased to hear that you found our service efficient and good value for money. We truly value our team's well-being, and it's great to know that this was noticed and appreciated. We look forward to assisting you again in the future.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Lorraine,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Expected what seemed a good communicative service to…

Expected what seemed a good service to make some attempt to setting correct tyre pressures. Had 2 tyres fitted a few days apart one front one back both at 39psi. Should have been 33 and 36.

April 29, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Kerry,

Thank you for bringing this to our attention.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Good job in replacing front tyres on…

Good job in replacing front tyres on my car at time given
Well balanced -happy customer

June 29, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Richard​,

We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Everything done on time and to high…

Everything done on time and to high spec.

Very fair and competitive price.

June 29, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello David,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great garage

I’ve been taking my car to them for some years now. It’s close to my house, easy to book online, fair price and a honest garage. I’m very happy with them.

June 29, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Mariza​,

We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Amazing

As ever, Ryan and the team looked after us well - this is why we would never go anywhere else

June 22, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

I was recommended Proture by my local…

I was recommended Proture by my local garage years ago and I have been using them 3 years so far. They are always very kind and booked you in very quickly
They have a waiting room with a coffee machine and drinks for you to buy and a telly so you can wait until your car getting fixed. Regarding the quality of their products they have a wide range of prices so you can choose the products more suitable for you at the best quality.

June 26, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Paam,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Puncture repair

I had a tire repaired when I was expecting to have to replace all four (I have a 4x4) tires. You can’t expect better really. It was slightly longer than I’d hoped for the appointment but I made the correct decision to wait. Very good service.

June 15, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Mr Wilson,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Chris,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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