Protyre Autocare - Cambridge Reviews 

1,031
TrustScore 4.5 out of 5

4.6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Rated 5 out of 5 stars

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more

Company replied

Rated 4 out of 5 stars

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more

Rated 5 out of 5 stars

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more

Company replied

Rated 5 out of 5 stars

The Protyre service center in Cambridge is simply incredible—truly excellent! I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4. They always tre... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom

  • 01223 411441

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,031)

33,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer experience

I dropped in over the weekend with a Ford EcoSport which needed a brake light replacing. I was greeted warmly and the light was looked at straight away.
The light box was a bit fiddly to get out, but the guy was very patient and friendly. I appreciated the efficiency as I had my children in the car.
Great customer care, fast and friendly, would definitely return and recommend wholeheartedly.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting...truly disappointing

I am yet to hear from the are manager or anyone regarding my queries. Truly disappointing.

January 2, 2026
Unprompted review
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Ms Asiedu,

Thank you for leaving us a review. 

We can see from our records that following your email and previous review, that your queries had been raised with the Area Manager. We have notified him that you are waiting for a response and he will be in touch with you in due course. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Another Excellent Job

This time it was the air conditioning gas replacement.
Booked & paid online and completed by Protyre exactly as programmed. The friendly attitude came free of charge.

February 2, 2026
Rated 5 out of 5 stars

Booking was quick and easy

Booking was quick and easy. Service was great and honest

February 2, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Customer,

We're happy to hear that the booking process was quick and easy for you.

We appreciate your kind words regarding our great and honest service at our Cambridge branch !

Thank you for your feedback!

We will look forward to welcoming you again in the future,

Kind regards
Kayliegh
Customer care - Protyre

Rated 3 out of 5 stars

Normally I am very pleased with the…

Normally I am very pleased with the service received here, this time thing goes a bit wrong, as I had tyres checked on 31/12/2025 (free check done by them).
They told me all was ok and I will pass MOT.
Then had the MOT on the 27/01/2026 and MOT failed due to cracks in the rear tyres.
Why tyres are not checked for cracks during the free tyres check, if they failed MOT means they were not safe, so they should have told me before going into the MOT about it.
At least I could have then shopped around for a better deals on the new tyres.
It's a pity as normally I have been very satisfied with this garage.

January 30, 2026
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Seb,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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