How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more
Company replied
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more
Company replied
Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more
Company replied
The Protyre service center in Cambridge is simply incredible—truly excellent! I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4. They always tre... See more
Company replied
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Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom
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I have used this company many times. Staff are always friendly, polite and helpful. They do what is asked for and don’t try the hard sell. Recommended
I dropped in over the weekend with a Ford EcoSport which needed a brake light replacing. I was greeted warmly and the light was looked at straight away.
The light box was a bit fiddly to get out, but the guy was very patient and friendly. I appreciated the efficiency as I had my children in the car.
Great customer care, fast and friendly, would definitely return and recommend wholeheartedly.
Friendly, understanding, helpful and professional staff members.
I am yet to hear from the are manager or anyone regarding my queries. Truly disappointing.

Reply from Protyre Autocare - Cambridge
as always, couldn't have been more helpful. I would recommend this company
Used the guys at Cambridge Performance Tyres, ( now Protyre) for over 10 years. Always receive a great service and won’t go anywhere else.
Car delivered at the time agreed and when I came to collect it, all had been done. And the staff are friendly and helpful.
Easy to book, and good value.
Service completed within expected timescale.
This time it was the air conditioning gas replacement.
Booked & paid online and completed by Protyre exactly as programmed. The friendly attitude came free of charge.

Reply from Protyre Autocare - Cambridge
Normally I am very pleased with the service received here, this time thing goes a bit wrong, as I had tyres checked on 31/12/2025 (free check done by them).
They told me all was ok and I will pass MOT.
Then had the MOT on the 27/01/2026 and MOT failed due to cracks in the rear tyres.
Why tyres are not checked for cracks during the free tyres check, if they failed MOT means they were not safe, so they should have told me before going into the MOT about it.
At least I could have then shopped around for a better deals on the new tyres.
It's a pity as normally I have been very satisfied with this garage.

Reply from Protyre Autocare - Cambridge
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