How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more
Company replied
Location
Switch locationUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more
Company replied
The Protyre service center in Cambridge is simply incredible—truly excellent! I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4. They always tre... See more
Company replied
Company details
About Protyre Autocare - Cambridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom
- 01223 411441
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An efficient Company well recommended
September 29, 2025
it was just all great..speedy
it was just all great..speedy, cheerful and good job done. Thanks
January 19, 2026
Great staff
Friendly, honest, helpful staff who complete the work promptly for a reasonable price. Thank you
January 19, 2026
Great stock levels meant these guys…
Great stock levels meant these guys were able to come to the rescue for a pot-hole blowout caused by Cambrigde’s diabolical roads.
January 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was disappointed that I took over 3…
I was disappointed that I took over 3 hrs to change 4 tyres and that they broke the tyre monitoring valve and replaced it with a none genuine Land Rover part and now I have a a different looking valve on one side
January 14, 2026
Reply from Protyre Autocare - Cambridge
Dear Mr Martin Frost,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
All round great service
December 22, 2025
Must go place
Thankyou Jeremy for the perfect advice on wheel alignment for my BMW 3GT , fantastic people and service .
January 10, 2026
Unprompted review
Reply from Protyre Autocare - Cambridge
Hello Anesh,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Tyres I needed were in stock
Tyres I needed were in stock. I was able to book for fitting the next day and everything went smoothly. Would not consider going anywhere else for tyres.
January 2, 2026
Reply from Protyre Autocare - Cambridge
Dear John Reeves,
We appreciate you sharing your positive experience you had with our team at our Cambridge branch!
We're happy to hear that the tyres you needed were in stock and that you were able to book a fitting quickly.
It's great to know everything went smoothly for you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Always reliable and the customer…
Always reliable and the customer service team is superb.
December 26, 2025
Booking system is flawed
The website allows you to make a booking on Boxing Day, even though the facility is closed, and there is then no way of cancelling it.
December 26, 2025
Unprompted review
Reply from Protyre Autocare - Cambridge
Dear David Elworthy,
Thank you for notifying us of your concerns. We are sorry this has happened.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number and confirm the web order number for your booking, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Good
Good, timely and effective service.
I went with a problem with my tyres, they not only fixed it but also explained why it happened and how to avoid in future.
December 24, 2025
Always helpful & quick.
December 17, 2025
Brilliant customer service from a…
Brilliant customer service from a friendly and knowledgeable team.
December 13, 2025
Great customer service!
It’s very easy to book. Just give the garage a call or walk in if you want to talk to someone face to face. Once you have confirmed a date and time, just drop of the car and keys. They’ll call when the work is done.😇
December 15, 2025
Great guys top service
Great guys top service. Last minute tracking needed for a class 7 commercial van. Found the time to fit it in that afternoon, and cheaper than anywhere else around.
December 13, 2025
Unprompted review
0 star for protyre
0 star for protyre
I drove over an hour to get to protyre fitting centre in Cambridge only to be told my tyres were not there. Today was the appointment day confirmed by email.
This is very disappointing to say the least. I've requested a full refund and shall NEVER use protyre again. I was given a phone number for possible escalation only for the man at the other end to say he can't help! What terrible service!
December 13, 2025
Unprompted review
Reply from Protyre Autocare - Cambridge
Dear Tokunbo Akin,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Prompt and polite
On this occasion the job (fitting a new tyre after I'd had a puncture) was done very quickly - no fuss, no delay, fair price.
December 5, 2025
Reply from Protyre Autocare - Cambridge
Hello Chris,
We appreciate you taking time to leave us this five-star review. We're happy to hear you were pleased with the service provided our team in centre.
Best regards,
Eddie
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.