Protyre Autocare - Cambridge Reviews 

1,032
TrustScore 4.5 out of 5

4.6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Rated 5 out of 5 stars

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more

Company replied

Rated 4 out of 5 stars

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more

Rated 5 out of 5 stars

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more

Company replied

Rated 5 out of 5 stars

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom

  • 01223 411441

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,032)

34,122 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, friendly and professional

Quick, friendly and professional service!

December 6, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Chris,

We appreciate you taking time to leave us this five-star review. We're happy to hear you were pleased with the service provided our team in centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Quick service


My car was looked at without much delay. I needed a wheel alignment following a collision on a roundabout. The technician reported the body damage my car had sustained and then did the realignment.

November 28, 2025
Rated 5 out of 5 stars
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Antonio,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Above and Beyond

The people there were fantastic, from the person who welcomed me to Pip who did my MOT.
He walked me through what was wrong and advised me on the exact advisories I would be getting, even fixed one of the issues that would have failed the MOT then and there.
Really went above and beyond

November 20, 2025
Rated 1 out of 5 stars

Broken Trust!

The service at Protyre Cambridge has declined significantly. Work is rushed, poorly executed, and customer care is almost nonexistent. This garage is simply not worth your time or money—choose elsewhere if you value quality service.

I had trusted Protyre Cambridge for years and even recommended them to family and colleagues. Unfortunately, my recent experience was unacceptable. I ordered a tyre online on Thursday for a Saturday fitting, only to be told on arrival that the tyre hadn’t arrived—with no explanation given.

I had travelled 20 miles for this appointment, yet the receptionist offered no apology, only a vague promise of a call later that never came. The lack of communication and accountability suggested my booking was deprioritized in favor of other customers.

By Monday morning I finally received a call, but since I was at work the fitting was delayed until Wednesday. When I returned, the technician placed my car on the ramp, printed the alignment readings, and made no adjustments—despite the fact I had already paid online for the full service. They claimed the bolts were seized, but another technician then drove my car recklessly across the road before returning it when they realized I was watching.

This behavior was both careless and unprofessional. Protyre Cambridge has lost my trust, and I cannot recommend them to anyone seeking reliable service.

October 8, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

swift professional service and good…

swift professional service and good price

November 10, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Dave,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Clueless about how to perform an…

Clueless about how to perform an alignment on SUVs with air suspension. Previously did not torque wheel bolts correctly and were loose. Avoid.

November 3, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 4 out of 5 stars

The guys fitted new tyres as requested…

The guys fitted new tyres as requested - what more can I ask for? What would have been really nice? That my driver seat settings were not changed. They only had to drive it from the forecourt to the garage - surely they don't need to move my seat? I couldn't even reach the pedals when I got back in and I'm not that short! I was offered tea/coffee; the first two choices that I made were not working! Thankfully the third one produced a hot liquid!

October 29, 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, highly recommend. Thanks again Protyre team.

October 25, 2025
Unprompted review
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Lea,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service. Started exactly on time and fitted a set of 4 new tyres in 90 minutes as promised. Really friendly staff.

October 22, 2025
Rated 5 out of 5 stars

Professional approach

Professional approach, did a good job very happy

October 20, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

MOT done on Tesla model Y

MOT done on Tesla model Y. Easy drop done very quickly

September 10, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Hello Ben,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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