Protyre Autocare - Cambridge Reviews 

The service is no longer as good as it used to be. They rush the work and it’s poorly done. Avoid this garage if you can find another one that you’re sure provides good service.

I’ve been a customer of Protyre Cambridge for a long time and even recommended them to my son for tyre replacement and wheel alignment. I bought a tyre from their website (Protyre Cambridge) on a Thursday morning and scheduled it for fitting on Saturday morning to make sure the tyres would be delivered a day earlier. But when the fitting day came, they said the tyres hadn’t arrived, without explaining what really happened.

I travelled 20 miles just for the fitting, but the person at reception simply said the tyre hadn’t arrived. He only offered to call me when the tyre arrived in the afternoon, but no apology was made for the inconvenience and the waste of time I experienced. Afternoon came, but I received no phone call. I suspect they just bumped off my tyre fitting to accommodate other customers waiting at their reception for servicing or whatever.

They finally called on Monday morning, but instead of doing the fitting that day, I refused to proceed simply because I was at work. As a result, the fitting has been unnecessarily delayed until Wednesday. The tyre fitting includes wheel alignment check and adjustment, which also paid online when I purchased the tyres. However, the technician only placed the vehicle on the ramp, printed out the alignment readings, and didn’t even bother to make any adjustments. They claimed the bolts were seized and that they couldn’t do the job. Then another technician came, lowered the vehicle from the ramp, and drove it away from the garage at high speed, parking it across at the opposite garage. One of the other technicians noticed what happened and signaled for the driver to bring the car back when he realized I was watching the whole thing. Really disappointing and unprofessional behavior from these people. The most disappointing part is that they didn’t even offer a refund for the alignment work that wasn’t carried out at all.

Same high level of service as 30 years ago when I first started using Performance Tyres

Professional and friendly. Would recommend. Good price

Always helpful and quick to get the job done

Polite and helpful. Work done quickly and affordable. Thanks.

Excellent, friendly service as usual

Excellent service, very helpful team.

Once again great service from Ryan and his team

Patience and understanding throughout convoluted process of ordering spare part on ebay and carrying out repair.
Charges are very reasonable
Staff always helpful and informative..
with a bright and engaging style.
You just know they are doing their best for you.

Took my car for MOT. Very professional

Booked MOT on line at a time and day convenient for me. Staff were professional and helpful. Waiting area was comfortable, with adequate drinks and toilet facilities. A pleasant experience throughout.

Great welcome - very efficient and great price. What more could you want

Very efficient and always polite, great service from the Cambridge Team

Great service, trustworthy and reliable.

The people in the branch listen to what I want and then help me achieve it with good honest advice. There is no hard sell of unnecessary things I do not want that you find at other similar places. I have used this branch several times and also suggested them to friends.

Experience staff Ryan on reception he knows what is on

Really friendly and helpful. They kept me informed throughout.

Honest, professional company and used them for a multitude of services.