Protyre Autocare - Cambridge Reviews 

1,032
TrustScore 4.5 out of 5

4.6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Rated 5 out of 5 stars

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more

Company replied

Rated 4 out of 5 stars

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more

Rated 5 out of 5 stars

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more

Company replied

Rated 5 out of 5 stars

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom

  • 01223 411441

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,032)

34,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent as always

Ryan (and the MOT tester) were very polite and respectful and kept me informed of any updates and information. I’ve been bringing my vehicles here for quite a few years and will continue to do so. Keep up the good work!

May 12, 2025
Rated 3 out of 5 stars

OK, but still not pleasant.

Service was OK. Just that. Nothing more. Took longer than I was advised. No apology.

There's always a certain.... laddishness about these places. A feeling that they're clubs for the staff to have a good time in at the customers' expense. I think they forget that it's we who pay their wages. I'm a 60 year-old man, pretty ballsy, so god knows what this place would feel like to a less confident woman, for example.

The first tyre place that REALLY cracks the idea of making the customer feel welcome and not an inconvenient idiot will really coin it. As I say, service was OK, but it's not an experience I look forward to.

May 9, 2025
Protyre Autocare - Cambridge logo

Reply from Protyre Autocare - Cambridge

Dear Simon,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Cambridge branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

The best team out there.

We’ve used Protyre a number of times for various car related services and are never disappointed. The staff are friendly, professional and always transparent with their feedback. We trust them fully with all their work and always recommend them to friends.

May 7, 2025
Rated 5 out of 5 stars

From the online order and booking

From the online order and booking, to the reception at the garage is always a stress-free process. Nice prices, Nice people. They really do seem to care. I will ill be back again, I am sure.

April 23, 2025
Rated 5 out of 5 stars

MoT Fail Sorted

Amazing work by Jeremy and the team, had an emissions related failure and was told I can purchase the required part myself and have it installed for a super reasonable price

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful team, always great work

Always a friendly reception, very helpful and easy to contact and book the car in. We use them for both our cars, service, MOTs, repairs and more recently a new clutch. Its nice to visit and be remembered as a regular customer too.

April 21, 2025
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. Fair prices, always high quality work, don't oversell stuff. Very generous to me today as a loyal customer - will keep using them for as long as I'm on four wheels.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Great clarity and advice from both lads on the reception at both visits. Goood communication from the MOT test met and really efficient with booking my emissions (the only thing that failed the MOT). I took the guys’ advice and the MOT passed. Felt completely assured and trusting with the whole team as I am sure that some people get fails or advisories to generate work, but not these guys. Highly recommended and I will see you next year (hopefully not sooner)! l

April 7, 2025

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