How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... See more
Company replied
Location
Switch locationUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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See what reviewers are saying
Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... See more
Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... See more
Company replied
I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... See more
Company replied
Company details
About Protyre Autocare - Cambridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom
- 01223 411441
4.6
Excellent
1K reviews
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MOT required within my working day
Needed an MOT to be done quickly & to fit it around my working day. The online booking/payment system made the whole process very simple. Turned up and my car was attended to immediately with work completed slightly ahead of scheduled time. This meant I was back on the road and on with my day again. This is the level of service we expect but rarely always get Well done Protyre for a smooth professional service. Definitely recommend and return
July 2, 2025
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First class service my MOT was done…
First class service my MOT was done whilst I waited. Offered advice on my cars needs (the advisories) for the future and said if I come back they will check it for me. Very happy. The guy on reception was very helpful and pleasant.
June 25, 2025
Unprompted review
Reply from Protyre Autocare - Cambridge
Hello Lorna,
We're happy to hear that you had a first-class experience! We appreciate your positive feedback regarding our service. Thank you for your review!
Best regards,
Eddie
Customer Care - Protyre
Exceptional customer care
The team always go above and beyond; their customer care is exceptional
June 18, 2025
Reply from Protyre Autocare - Cambridge
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Successful puncture repair
Booked a puncture repair at short notice.
Repair successfully completed and able to go on holiday with only minor delay.
Very happy with service.
June 11, 2025
Reply from Protyre Autocare - Cambridge
Hello Customer,
We're happy to hear that you found our service efficient and polite. Thank you for taking the time to leave us this positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Absolutely Amazing Service
Absolutely Amazing Service
I've been using services a few time, the professional just keeps me coming back.
June 23, 2025
Repair tire
Very good service had a problem with one of my tires left it there they called me straight away. I won’t have to pick up.
June 18, 2025
Reply from Protyre Autocare - Cambridge
Hello Samuel,
We're happy to hear that you had a very good service experience! We appreciate you letting us know about your tyre issue and are glad we could assist you promptly.
Thank you!
Kindest regards,
Georgia
Customer Care - Protyre
Got greedy with the upselling.
Took car in for MOT. Car failed and was given a quote of over £1000 to fix. Decided to retest at another garage, car failed again but for different reasons. Much more reasonable quote to get car fixed and on the road for fraction of the original quote.
June 11, 2025
Reply from Protyre Autocare - Cambridge
Dear Thomas,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Your people did what was needed.
June 11, 2025
Understaffed, couldn’t balance tyres
Very friendly guys but, my appointment was for 13:00, I arrived before that time but the garage was massively understaffed which let to me waiting for hours with the tyres change only completed at 15:45.
They also did not have the right fittings to their wheel balancer to balance my tyres so I am now driving with 4 brand new, unbalanced tyres. When I asked if I get any discount as the full service had not been delivered I was told in no uncertain terms that they can’t as I had placed my order online. (This is with the area manager manning the reception desk)
I was given the name of another tyre dealership that could have the right fittings and balance my tyres but that would be at my own cost.
June 6, 2025
Unprompted review
Reply from Protyre Autocare - Cambridge
Dear Willem Carstens,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Good service and price.
The staff were helpful in obtaining the tyres I wanted at a very good price. Also the tyres were fitted quickly whilst I waited.
June 4, 2025
Thank you Ryan at Cambridge ProTyre, good service.
Ordered 4 tyres online and booked a next-day time slot.
Slight hiccup when I couldn't find my wheel nut key but Ryan at the Cambridge ProTyre was very considerate and Job done without any hassles. All the staff were excellent too.
May 30, 2025
Unprompted review
Tyres
Friendly service got my tyres done at short notice even on a bank holiday Saturday
May 28, 2025
Friendly service, great value, highly recommended!
Friendly, welcoming, accommodating and prompt service from Jeremy and the whole team at Protyre Cambridge. They went out of their way to fit me in and kept me well informed about progress on my car. Great value for money too, would highly recommend them.
May 28, 2025
Fantastic service
Fantastic service. Super helpful and friendly staff who went above and beyond to assist me at late notice when I had a flat tyre even though they were extremely busy. Highly recommend.
May 20, 2025
Unprompted review
Great service and great job!
May 23, 2025
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