Protyre Autocare - Carterton Reviews 

1,031
TrustScore 4.5 out of 5

4.7

Ventura Park, Broadshires Way, OX18 1AD Carterton, Carterton, GB


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Rated 5 out of 5 stars

Booked in online for wheel alignment, discovered I couldn't make the time I booked, rang and changed time to later in the day. Arrived at revised time they took the car straight in, it took exactly th... See more

Rated 5 out of 5 stars

Easy process making the booking for new tyres. On the day the staff were friendly and confirmed how long the work would take. Took the opportunity to use Carterton Gym whilst work was being done. On r... See more

Company replied

Rated 5 out of 5 stars

Did the job on time and quickly. Was impressed that the fitter had checked the automatic tyre pressure sensor was reading ok before returning.

Company replied

Rated 5 out of 5 stars

Took my car for MOT and all done no problems. Staff were polite and friendly! ( the atmosphere was as lot happier than some visits I have had) one member of staff was on holiday. So much better e... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Ventura Park, Broadshires Way, OX18 1AD, Carterton, Carterton, United Kingdom

  • 01993 843987

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,031)

34,393 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Hit a pothole and damaged my tyre, David turned around my stress levels and got me back on the road within 1 and half hours and excuse the pun,they were flat out.

April 6, 2026
Rated 5 out of 5 stars

As always

As always, David from Protyre is knowledgeable and helpful. I wouldn’t take my car anywhere else.

April 6, 2026
Rated 5 out of 5 stars

Very easy to book online

Very easy to book online. Dave was very friendly and gave a clear outline of the work that needed to be done during my car's service. Work was completed quickly and follow-up issues were explained.

March 30, 2026
Rated 5 out of 5 stars

Friendly Experience

I took my wife's Morgan Plus 4 for its annual MOT and the guys were a bit surprised to see such a car. But they carried out a very thorough MOT test while I waited. It was all very friendly and enjoyable experience.

March 19, 2026
Rated 5 out of 5 stars

Easy and convenient

It was easy to order and pay for my tyres on the website. I was able to book a fitting slot at my convenience. The team were friendly and did an excellent job. I shall be using Protyre Carterton again.

March 9, 2026
Rated 5 out of 5 stars

Helpful and efficient

Easy to book in advance and see tyre stock, efficient on the day and really super helpful when I realised I had picked up a screw in my rear tyre on the way over helping to fix this in addition to changing over my front tyres for no extra cost.

March 3, 2026
Rated 1 out of 5 stars

Where do I start! not a very professional outfit!

Where do I start!
They fitted the new tyres then told me they couldn't set the tracking because they didn't have the equipment required to set up a car with ADAS (Advanced Driver-Assistance System).... something many modern cars have! I had to find another garage to do the tracking because the nearest Protyre centres with the right equipment either didn't answer the phone or the only person qualified to use it was on holiday for the week.
To add insult the one of wheel nut covers fell off before they reversed the car out of the workshop.....a good job I spotted this as most of them were so poorly fitted I would have lost more on the way home.

February 23, 2026
Protyre Autocare - Carterton logo

Reply from Protyre Autocare - Carterton

Dear Tony,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carterton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great team!

Great team!! Went in for a replacement tyre and a brake issue. They needed to order parts, got it all sorted the same day. Very quick turn around, brilliant service and just an all around good experience.

February 25, 2026
Rated 5 out of 5 stars

Swift and efficient tyre replacement at a competitive price.

I used Protyre last Spring to regas my Toyota's a/c so when I needed 4 new tyres a couple of weeks ago Protyre came up on the searches with the best prices for the Falken tyres which were the original brand fitted when the car was new. Even better was the fact when I came to order they had a promotion which took £10 each off tyre so I was very happy with that. I placed the order and arranged a suitable appointment for fitting a few days later. I delivered it 10 minutes before the due time and was told it would be ready between 1 hour and 1 1/2 hours. We returned after just over an hour later and it was just coming off the ramp. Good and fast service, good price and friendly staff. Will certainly continue to use them in future.

February 16, 2026
Rated 1 out of 5 stars

Told my auntie not to go there.took an…

Told my auntie not to go there.took an hour to do 2 tyres on her little car. Staff stood around . No rush to get her sorted.

February 4, 2026
Unprompted review
Protyre Autocare - Carterton logo

Reply from Protyre Autocare - Carterton

Dear Mr Barker,

Thank you for notifying us of your concerns in regard to your Aunt's recent visit to our Carterton branch.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service, good price ( although it could have been better). I copied the code to save £10 but it didn’t let me apply it at checkout. Car was in and out quickly.

February 16, 2026
Rated 5 out of 5 stars

Great service

Great service, quick and efficient and even managed to source a new tyre for a blowout a few days before. Dropped the tyre in whilst they were doing my van tyres and they called me a few days later when it was all done. Always do a great job.

February 13, 2026
Rated 5 out of 5 stars

A team I trust.

I have trusted the team at Carterton Protyre for over five years. They have never let me down and are efficient, friendly and competent.

February 11, 2026

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