Protyre Autocare - Caterham Reviews 1,590

TrustScore 5 out of 5

4.8

407 Croydon Road, Caterham, CR3 6PP Caterham, Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First class servive from team at Protyre for MOT as usual. Very friendly and approachable staff, appointment on time and completed, paperwork simple and efficient. Have used Protyre since they ope... See more

Rated 5 out of 5 stars

Had an MOT spot at very short notice. Very polite and helpful crew. Did a great job on my car. Sitting waiting for my work to be done I heard lots of interactions with other customers and all conversa... See more

Rated 5 out of 5 stars

Very helpful when I rang with an enquiry. Provided a good price for the work needed. Got to work as soon as I arrived at the allotted time. People knew what they were doing. Recommended.

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. The team were attentive, friendly, and genuinely caring — they even checked in to make sure my son, who wasn’t feeling well, had everything he needed. Really ap... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, United Kingdom

  • 01883 348609

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Professional, efficient and quick

Very helpful when I rang with an enquiry. Provided a good price for the work needed.
Got to work as soon as I arrived at the allotted time.
People knew what they were doing.
Recommended.

June 22, 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Hello Keith,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Easy all round experience

Easy all round experience

June 19, 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Dear david heffer,

We are glad you enjoyed your experience with our Caterham branch.

We appreciate your kind words.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

John and the team are always very…

John and the team are always very helpful, honest and informative , whenever ive ever had a mechanical issue , again , the team are always happy to check things over , and give me an honest opinion.

June 17, 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Hello Mr Clarke,

We are so glad to hear that you consistently receive helpful, honest, and informative service from our in centre team. We appreciate you sharing your positive experiences with us.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Air con service

Air con service took place without any hassle and was completed bang on time. All in all I received excellent service!

June 17, 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Hello James​,

We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

This was my favourite place for tyres…

This was my favourite place for tyres and mot until the recent time these guys had some new staff named J Antonio who failed my mot, and one of the reasons was rear central seat belt not working properly,along with a front rotation tyre which was fitted incorrectly( which I understand and have no problem with), the seat belt was indeed working properly and it was just struck due to infrequent use of the rear seat belt.

June 2, 2026
Protyre Autocare - Caterham logo

Reply from Protyre Autocare - Caterham

Dear Customer,

Thank you for notifying us of your concerns regarding the MOT carried out. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

First class servive from team at…

First class servive from team at Protyre for MOT as usual.
Very friendly and approachable staff, appointment on time and completed, paperwork simple and efficient.
Have used Protyre since they opened in Caterham...thank you and will continue to give my support

June 5, 2026
Rated 5 out of 5 stars

Had an MOT spot at very short notice

Had an MOT spot at very short notice. Very polite and helpful crew. Did a great job on my car. Sitting waiting for my work to be done I heard lots of interactions with other customers and all conversations were helpful and professional. Really nice to fine a friendly and trustworthy MOT centre

June 3, 2026
Rated 5 out of 5 stars

Great turn around

Had organised for my work van to go in on a Friday for brake pad inspection after warning light came up. They managed to diagnose and order and fit the parts by close of play. Just. Needed the van for Saturday morning early doors so great effort to get it back Friday evening. Thanks guys 🙏🏻

May 1, 2026
Rated 5 out of 5 stars

The company is very reliable

The company is very reliable, and truth worthy. I have no knowledge about car, I can only drive it and take it to the car wash. I rely on the company to maintain my car for my safety and the public. The staff are very approachable and the booking is always good

June 1, 2026
Rated 5 out of 5 stars

Air con recharge

Fantastic service from start to finish. The team were attentive, friendly, and genuinely caring — they even checked in to make sure my son, who wasn’t feeling well, had everything he needed. Really appreciated the kindness. Thanks, guys!

May 23, 2026
Rated 5 out of 5 stars

Great experience

All the staff were incredibly friendly, helpful and honest - I had a partial refund as I'd booked the car for the wrong A/C gas online.

May 29, 2026

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