Purchased four tyres and wheel alignment online with good discounts . Fitting was available 1 hour after purchase. When I arrived at protyre I was told an estimated time for Fitting which was spot on... See more
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I was booked in to have my tyres done through my lease company. The lease companies organisation was terrible. The pro tyre team were so patient and kind. They could have cancelled the booking (given... See more
Company replied
Easy Booking Process and works well. I arrived exactly on time for appointment, but had a to wait as they were running late. Work to be done was a Wheel Alignment & A/C check. All work was completed w... See more
This was my first time using Protyre, and I was very impressed. I had my car serviced and MOT done, and the service was excellent from start to finish. John was welcoming, friendly, and incredibly hel... See more
Company replied
Company details
About Protyre Autocare - Caterham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, United Kingdom
- 01883 348609
4.7
Excellent
2K reviews
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Booked to have air con recharged at a…
Booked to have air con recharged at a specific time (11am) but received call to ask if they could move to 4pm as had run out of gas to complete the works. Fortunately I could rearrange my day to still have the work carried out, which was the day before leaving for a week in France.
June 22, 2026
Reply from Protyre Autocare - Caterham
Dear Steve Padmore,
Thank you for bringing this to our attention.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service when regassing my aircon
Great service when regassing my aircon. Friendly and knowledgeable staff!
Huge bonus there is an Aldi next door so got some shopping done whilst they did the work.
July 3, 2026
Reply from Protyre Autocare - Caterham
Hello Nikolai,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The whole experience just pissed me off…
The whole experience just pissed me off
Never going back to this bunch of cowboys
June 29, 2026
Reply from Protyre Autocare - Caterham
Dear mattthebubble ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Mick who works in the garage was…
Mick who works in the garage was amazing today helping out with a problem with a replacement tyre on our merc this afternoon would 100% recommend this garage
June 27, 2026
Unprompted review
Reply from Protyre Autocare - Caterham
Hello Ashley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good Service and efficient
June 24, 2026
Reply from Protyre Autocare - Caterham
Hello Mr Edwards,
Thank you for your wonderful review! We are so pleased to hear you received good and efficient service from the team in centre. Your feedback means a lot to us.
Best regards,
Eddie
Customer Care - Protyre
Great service
June 24, 2026
Reply from Protyre Autocare - Caterham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Hello Mrs Keen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional, efficient and quick
Very helpful when I rang with an enquiry. Provided a good price for the work needed.
Got to work as soon as I arrived at the allotted time.
People knew what they were doing.
Recommended.
June 22, 2026
Reply from Protyre Autocare - Caterham
Hello Keith,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Caterham
Dear david heffer,
We are glad you enjoyed your experience with our Caterham branch.
We appreciate your kind words.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
John and the team are always very…
John and the team are always very helpful, honest and informative , whenever ive ever had a mechanical issue , again , the team are always happy to check things over , and give me an honest opinion.
June 17, 2026
Reply from Protyre Autocare - Caterham
Hello Mr Clarke,
We are so glad to hear that you consistently receive helpful, honest, and informative service from our in centre team. We appreciate you sharing your positive experiences with us.
Best regards,
Eddie
Customer Care - Protyre
Air con service
Air con service took place without any hassle and was completed bang on time. All in all I received excellent service!
June 17, 2026
Reply from Protyre Autocare - Caterham
Hello James,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
tyre puncture repair was quick and easy
June 12, 2026
Reply from Protyre Autocare - Caterham
Hello Brian,
We're glad to hear your tyre repair was quick and easy. Thank you for your feedback!
Best regards,
Eddie
Customer Care - Protyre
This was my favourite place for tyres…
This was my favourite place for tyres and mot until the recent time these guys had some new staff named J Antonio who failed my mot, and one of the reasons was rear central seat belt not working properly,along with a front rotation tyre which was fitted incorrectly( which I understand and have no problem with), the seat belt was indeed working properly and it was just struck due to infrequent use of the rear seat belt.
June 2, 2026
Reply from Protyre Autocare - Caterham
Dear Customer,
Thank you for notifying us of your concerns regarding the MOT carried out.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
First class servive from team at…
First class servive from team at Protyre for MOT as usual.
Very friendly and approachable staff, appointment on time and completed, paperwork simple and efficient.
Have used Protyre since they opened in Caterham...thank you and will continue to give my support
June 5, 2026
Reply from Protyre Autocare - Caterham
Hello Kelvin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Had an MOT spot at very short notice
Had an MOT spot at very short notice. Very polite and helpful crew. Did a great job on my car. Sitting waiting for my work to be done I heard lots of interactions with other customers and all conversations were helpful and professional. Really nice to fine a friendly and trustworthy MOT centre
June 3, 2026
Great turn around
Had organised for my work van to go in on a Friday for brake pad inspection after warning light came up. They managed to diagnose and order and fit the parts by close of play. Just. Needed the van for Saturday morning early doors so great effort to get it back Friday evening. Thanks guys 🙏🏻
May 1, 2026
Very friendly and helpful staff
Very friendly and helpful staff
A good service at a competitive price.
June 3, 2026
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