Excellent advice as to the problem Corroded rims causing slow puncture and tracking problem. All sorted within an hour. Both rims cleaned , teacking and a pair of new tyres. Friendly team.
Location
Switch locationUnits C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, team worked really well very informative this will be my go to garage and will recommend to all my friends. Mark was really welcoming and every time I go in he’s flat out never... See more
Company replied
Really good service and advice - bought 4 new tyres and tracking check last week. They took time to show me what they were doing and any concerns they had. They made sure that the hubs were free from... See more
Company replied
There was a potential problem with the locking wheel it's. I was able to watch the fitter solving it. I was also impressed with the way he talked me through tracking errors and gave advice about corro... See more
Company replied
Company details
About Protyre Autocare - Cheltenham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom
- 01242 584757
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked vehicle in for diagnosis due to…knocking on front end
Booked vehicle in for diagnosis due to knocking from front wheel. After an hour which was very efficient, I was told it was a drop link that was in need of repair. So booked vehicle in for following week. At the time was told that it was better to do them in pairs.£85 for 1 and £167 for the pair, so decided oh having both sides done. Left the vehicle the evening before and told staff they basically had all the following day to do repair.
Had a phone call on the afternoon of repair, to be told that they had only managed 1 side. This had taken 2 hours and the vehicle was ready to collect. On arrival to collect the vehicle, I was given the bill. £156 for 1 side, which I questioned. Was told because it took longer than the book time I had to pay extra, finally paying £135.
Surely once a price is given, then it is not my fault it took longer than the expected time (0.8 hours both sides).
Will definitely not be using PROTYRE again.
June 29, 2026
Excellent advice as to the problem
Excellent advice as to the problem
Corroded rims causing slow puncture and tracking problem. All sorted within an hour. Both rims cleaned , teacking and a pair of new tyres. Friendly team.
June 29, 2026
Very good service
Very good service , pricing and feedback to customers on work undertaken.
June 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Cheltenham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great customer service
Great customer service, team worked really well very informative this will be my go to garage and will recommend to all my friends. Mark was really welcoming and every time I go in he’s flat out never stops but still has time to give great customer service and keeping a smile on his face especially in this hot weather could do with air con
June 24, 2026
Reply from Protyre Autocare - Cheltenham
Dear Jane,
We are so pleased to hear about your positive experience with our team at our Cheltenham branch.
It's wonderful to know that our service has made us your trusted garage.
We appreciate you recommending us to your friends.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
There was a potential problem with the…
There was a potential problem with the locking wheel it's. I was able to watch the fitter solving it. I was also impressed with the way he talked me through tracking errors and gave advice about corrosion on one of the wheels.
June 16, 2026
Reply from Protyre Autocare - Cheltenham
Hello Mr Wragg,
We're so glad to hear about your positive experience! It's wonderful that our fitter could resolve the issue and provide helpful advice. We appreciate your kind words.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Cheltenham
Hello Mr Bourne,
We appreciate your kind words! We are delighted you had a positive experience with our team in centre.
Best regards,
Eddie
Customer Care - Protyre
Air conditioning recharge
Air conditioning recharge - completed very quickly and just in time for the hot weather. An excellent service provided - thank you.
June 24, 2026
Reply from Protyre Autocare - Cheltenham
Hello Andrea,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Had two MOT’s done and one was booked…
Had two MOT’s done and one was booked the day before. Very good service, timing spot on and no unnecessary upselling.
June 24, 2026
Reply from Protyre Autocare - Cheltenham
Hello Dave,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Get a written quote first
Took my car in for a diagnosis after a ( A knocking coming from front ). Diagnosed what the problem was and got me booked in.I was told the problem was a link and that it would cost £84 inclusive of labour for each side. I Was told it was recommended to do both sides. Today I went to collect my car to be told they only did one side as it took longer than they allowed for( 2 hours). So I expected to pay £84. Instead I was charged £135. For only the one side. I of course complained to be told that I had to pay for the extra labour. MY ADVICE IS GET A WRITTEN QUOTE BEFORE HAVING WORK CARRIED OUT ON YOUR CAR.
June 23, 2026
Unprompted review
Reply from Protyre Autocare - Cheltenham
Dear Rebecca Anne,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Unrivalled knowledge about tyre…
Unrivalled knowledge about tyre specification and fitting
June 19, 2026
Reply from Protyre Autocare - Cheltenham
Hello Dan,
We're so glad to hear you found our knowledge and fitting service unrivalled. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
Great service
Great service by Mark and his team. Couldn’t ask for a more personalised service.
Highly recommended.
June 22, 2026
Reply from Protyre Autocare - Cheltenham
Dear Jane,
We're so glad you enjoyed our personalised service!
Your recommendation means a lot to us.
Thank you for sharing your positive experience you had with our team at our Cheltenham branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Easy to use booking system
Easy to use booking system, busy Saturday morning MOT slot but dealt with quickly and professionally. Would highly recommend.
June 17, 2026
Reply from Protyre Autocare - Cheltenham
Hello Patrick,
We're so pleased you found our booking system easy to use and that your MOT was handled quickly and professionally by the team in centre. Thank you for your kind recommendation!
Best regards,
Eddie
Customer Care - Protyre
Great service and very affordable rates
June 15, 2026
Reply from Protyre Autocare - Cheltenham
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
After discovering a puncture on the…
After discovering a puncture on the motorway, I tried several garages in Cheltenham, Mark and his team were the only ones who were helpful, very pleasant and fitted a new tyre quickly.
June 17, 2026
Reply from Protyre Autocare - Cheltenham
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Highly professional
Highly professional - I thoroughly recommend the team of technicians and mechanics at Protyre Cheltenham. They go above and beyond. Why go anywhere else? Plus a really easy online booking service.
June 3, 2026
Reply from Protyre Autocare - Cheltenham
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Really good service and advice
Really good service and advice - bought 4 new tyres and tracking check last week. They took time to show me what they were doing and any concerns they had. They made sure that the hubs were free from corrosion before wheels went back on and attention to detail was superb (making sure that the BMW centre logo was aligned to valve location was a nice touch). Really happy with the experience
June 12, 2026
Reply from Protyre Autocare - Cheltenham
Hello Matt,
We are so pleased to hear about your excellent experience with us. It is wonderful to know that our service, advice, and attention to detail met your expectations. We are especially happy that our in centre team's thoroughness and care made such a positive impression. Thank you for your kind feedback!
Best regards,
Eddie
Customer Care - Protyre
Nice professional job not scratched…
Nice professional job not scratched alloys, good price.
June 3, 2026
Reply from Protyre Autocare - Cheltenham
Hello Mr Betteridge,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Aircon regas
Booked aircon regas online at a good price. Arrived at the time booked and completed when they said it would be with no problems.
June 4, 2026
Reply from Protyre Autocare - Cheltenham
Hello Mr Keegan,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very knowledgeable and honest staff
Very knowledgeable and honest staff. Shame i didnt get a receipt and details of the service at that time and was advised it would be sent to me. Still waiting!
June 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.