I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more
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Location
Switch locationUnits C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB
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They really took an interest in other the car and my requirements. The level of care & attention was above & beyond what I was expecting but full marks to the guys who looked after the car. They ob... See more
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Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more
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Admittedly, Protyre were the 3rd tyre place I visited on Saturday after 2 other places were unable/unwilling to help. These guys were lovely. Helpful. Informative. Sorted out a botch job of a tyre... See more
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Company details
About Protyre Autocare - Cheltenham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom
- 01242 584757
4.6
Excellent
1K reviews
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Comfortable waiting area
Comfortable waiting area. Good discussion about options including services other local businesses might offer (not offered by Protyre). Car returned tidy.
July 27, 2026
Reply from Protyre Autocare - Cheltenham
Hello Michelle,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Not a great experience
Not a great experience, overall. Having booked in to get two tyres replaced at a particular price, I was told it would take about an hour (which seemed a bit excessive, but OK), but rather ruined my plans when it actually took closer to 2 hours. I was also told that I would be charged an extra £5 above the arranged price - pretty unprofessional, especially as the agreed price was a price-match with another local tyre-centre! Over an hour later, still waiting for my car, I was talked-into buying new pressure-sensor collars/seals for £15 each, despite being unconvinced that they were required... Whilst it feels almost like a 'surcharge', it may have been a positive rather than a negative.
OK, so I was overcharged and unsure about an extra couple of 'bolt-on renewal' items, and my day was pretty-much dictated by the job approaching twice its advised time (which had already sounded quite lengthy), but what marks this requested review down more significantly is the safety of what I was left with.
It seemed a full pressure-sensor reset had been triggered but, because I was so very late in being able to leave the tyre-centre, local traffic was so bad that it took over 4 miles of stop-start running/queueing before the reset completed and told me that the new tyres were significantly underinflated - one of them quite seriously-so.
Because I'm so fastidious about my tyres, as they can affect so much of the driving 'experience', the other two acted as a very good reference to what the pressure-readings of the new pair actually should be, particularly as there had been such little duress (e.g. bumps, quick-stopping, etc.) placed upon all tyres in such ridiculously slow driving, and with the day being so warm - so why was one registering about 2PSI under the cold-pressure minimum (displayed on the door-frame) and the other more than 5PSI below??? On that warm day, with only very 'mild driving', I would expect at least about 3PSI over the cold-pressure minimum, and both tyres to be fairly well-balanced.
Without a reliable gauge (I was made so late, remember, so had to abandon returning home), adjustments that I could make once the tyres cooled were very hotch-potch and a very iterative process, but I was eventually able to get the two pressures into a safe range before driving further afield and back, and it was fairly easy to correct it fairly accurately on the following morning: I say 'fairly' because it was somewhat difficult to allow for cooler temperatures on a warm morning, where one tyre is assumed 'fairly' nitrogen-full and the other assumed to be significantly less-so.
The thought occurs that if these tyres had not been sold to me, or another who knows to check tyre-pressures and maintain tyres themselves, etc., they could remain chronically underinflated and imbalanced in pressure for a long time, potentially dangerous to them and to others around! Very, very poor. In my case, I've only been left with a few miles (negligible amount) of uneven wear to the shoulders of two tyres and an imbalance of nitrogen content - and having been very late due to trying to correct the under-inflation piecemeal during a journey!
To summarise... The good: tidy, mostly thorough job without weights hanging off or seal left visibly on wheels. The bad: The job took ages (eating significantly into 'extra time' that I did not have spare), tyres left significantly (one side) and chronically (the other) underinflated - which could have been dangerous (especially 'at speed') and, if uncorrected, caused very uneven and premature wear; also, price increased on-the-day, over the agreed amount
That local Protyre may not be expecting a good review anyway, after changing the price (albeit only by a fiver) at the stage that there was little I could do about it except 'play the availability game' at zero-hour. I guess, then, the request for this review was from Protyre 'HQ'.
Would I go back there for the next tyre-order? I don't know. I'd certainly have to make much greater allowance for time-delay and ascertain that tyre-inflation would be at least balanced across the pair and to at least a reasonable accuracy. Oh, and that an arranged price is exactly that. The otherwise-seemingly-thorough job does compare well to others.
July 3, 2026
Reply from Protyre Autocare - Cheltenham
Dear N,
Thank you for leaving us a review of your experience and notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Prompt service and strict attention to…
Prompt service and strict attention to detail - highly recommended
July 22, 2026
Reply from Protyre Autocare - Cheltenham
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Even though there were only two employees on duty they worked efficiently and competently to accommodate the various customers who came in, whether it was a one-off or a specific appointment.
They were cheerful, friendly, and made customers feel welcome, even when they had to say 'sorry, we cannot help you today'. A pleasurable experience.
July 22, 2026
Reply from Protyre Autocare - Cheltenham
Hello Stuart,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Able to get the car in straight away…
Able to get the car in straight away where they kept hold of until they had time to do the work. Work completed within the timeframe they advised. Very polite and professional
July 22, 2026
Reply from Protyre Autocare - Cheltenham
Hello Joanne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic customer service by Carl and…
Fantastic customer service by Carl and the team. Always excellent with honest options and knowledge
July 14, 2026
Unprompted review
Reply from Protyre Autocare - Cheltenham
Dear PAUL HAIG,
Thank you for sharing your feedback regarding the excellent service you received at our Cheltenham branch .
We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team delivered this to you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Instant service
We stopped by to book-in our car for an AC overhaul. Given the hot, hot, weather we expected to be given a date some time in the future - our own garage couldn't fit us in at all, but protyre offered to do the work there and then. Ideal for us, and a properly functioning AC makes driving very comfortable in this heatwave.
July 6, 2026
Reply from Protyre Autocare - Cheltenham
Hello Timothy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cheltenham
Hello Rebecca,
Thank you very much for leaving us this 5-star review. We are delighted to hear that you were happy with the service and found our in centre team friendly. We appreciate your custom and hope to see you again in future.
Best regards,
Eddie
Customer Care - Protyre
Fantastic service great guys will def…
Fantastic service great guys will def return when needed and recommend
July 1, 2026
Reply from Protyre Autocare - Cheltenham
Hello Rebecca,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Quick and easy
Quick and easy, appointment over the phone. Very courteous and professional. Completed the job quickly and talked me through the work carried out. Good value.
July 8, 2026
Reply from Protyre Autocare - Cheltenham
Hello Mr Mason,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
So took my car in for a tyre change
So took my car in for a tyre change, which they done! Noticed my car was pulling after! Fortunately, whilst doing my change, they mentioned I needed another tyre changing, which again they done, and noticed that my first change had been put on the wrong way round!! But this seems to be quite common!!
July 8, 2026
Reply from Protyre Autocare - Cheltenham
Hello Karen,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cheltenham
Hello Russ,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Cheltenham - Fantastic service!
Fantastic service from Protyre Cheltenham. In particular Mark sorting out an emergency replacement tyre in time to save my daughter's driving test! Would highly recommend!
June 6, 2026
Unprompted review
Reply from Protyre Autocare - Cheltenham
Hello Elisabeth,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service overall
Service and MOT carried out, during an extreme heatwave, which meant the work was delayed slightly. However review is 4 stars based on the politeness and communication of the staff/manager. I also have complimentary 'health checks' carried out on tyres etc which I find helpful and reassuring.
June 29, 2026
BMW. Re-gas…
The guy in reception was polite and the regas for my car was done quickly and efficiently
June 25, 2026
Reply from Protyre Autocare - Cheltenham
Hello Carolyne,
We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service…
Excellent service managed to fit me in on short notice due to long journey home. Office was clean and tidy. Explained everything in detail
June 27, 2026
Reply from Protyre Autocare - Cheltenham
Hello David,
We would like to thank you for sharing your feedback regarding the excellent service you received from our team at Cheltenham. We are delighted that they were able to accommodate you on short notice and that everything was explained in detail.
Best regards,
Eddie
Customer Care - Protyre
A first class experience all the staff…
A first class experience all the staff friendly and professional. Prepared to go the extra mile to help you.
They will get my return business especially as I have three vehicles and a couple of trailers
June 29, 2026
Reply from Protyre Autocare - Cheltenham
Hello Mr P Stevenson,
Thank you for leaving us such a positive review. We are delighted to hear that you found the team in centre provided a first class experience. We look forwards to welcoming you again in future.
Best regards,
Eddie
Customer Care - Protyre
Excellent advice as to the problem
Excellent advice as to the problem
Corroded rims causing slow puncture and tracking problem. All sorted within an hour. Both rims cleaned , teacking and a pair of new tyres. Friendly team.
June 29, 2026
Reply from Protyre Autocare - Cheltenham
Hello Ali,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service
Very good service , pricing and feedback to customers on work undertaken.
June 29, 2026
Reply from Protyre Autocare - Cheltenham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cheltenham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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