Protyre Autocare - Cheltenham Reviews 

After visiting a couple of nearby garages and leaving unimpressed, Protyre were a breath of fresh air. They fitted me in at the last minute, and I ended up trusting them to replace all four tyres and a battery.

The reception area is lovely, with a great coffee machine to keep you going while you wait. The only small downside was the toilet — spotless, but absolutely freezing! To be fair, the the service advisor was already on the case and even phoned head office about the heating while I was there, which really shows their commitment to customer comfort.

All in all, excellent service. Would definitely recommend and will be returning for servicing etc in the future.

The whole process was efficient and easy from start to finish. The Protyres location I used was having a busy day and it was a cold one. However, the staff knew exactly what was where, were friendly and knowledgeable and gave everyone regular updates while we sat in a warm comfortable room drinking nice coffee. What’s not to like? Oh and they are competitive on pricing.

Mark the person i delt with was very efficient and helpful although theyhad a long list awaiting repairs when he knewi had broken down on the motorway at 9.20 am and only arrived atgarage at approx 12 30. He kindly put me on the priority list and my car was dealtl withinhalf an hour. I was so grateful as i was frozen on the motorway. Last Friday
And i had no phone as left on charger in error. I had the palaver ofnthenpolice comingout and motorway services and eventually the AA. Thank you kindly.

Very good experience, on time, nice waiting area, polite helpful staff.
Thank you

I was really impressed from the moment I walked in with the professionalism, the politeness and even the cleanliness of the place. Both Mark behind the front desk and the brilliant technician were really helpful, went to great lengths to explain the issue with my car and what needed to be done, the work was carried out quickly and I drove off a very satisfied customer. The technician actually came and saw me in the waiting room and showed me the results on his diagnostic thingy , was very polite and helpful . Unlike qwikfit who is been to earlier with the same issue and couldn’t have been more useless and unhelpful. I’d recommend Protyre Cheltenham to anyone.

I ordered a full set of tyres but wrong ones arrived so had to come back another day but still not in so then rebook another day as delivery hadn’t arrived.
I had a discount code but told it was only valid if bought online so I paid and booked online for same time and day and tyres so I got the discount.
On the day of fitting they cancelled my online booking by mistake.
Then even though they were honouring the online price their in store card machine wouldn’t work and they tried telling me I was the only person to ever have that problem!! So even though I had not received the refund for the online purchase in tried paying them using every card I had and even phoned my bank as pro tyre were telling me it was my end not theirs🤯.
In the end they listened to me and I paid the Gloucester branch over the phone who had no problem with their payment machine just so I could get my car back.
They must learn to treat customers better!
Boys in the workshop were really good though so it’s a shame the admin aren’t

Seem less transaction.i make appointment they fit my tyres,I pay.warm pleasant seating area,free tea and coffee,easy access to the company .

Very good service. Kyle kept me informed of what he was doing and left the carvery tidy.

Excellent service and good value for money

Great staff, fantastic service! Especially valued as at short notice!

Always a friendly, helpful team at Protyre Cheltenham, but they were let down by their kit on the day that I used them and I ended up waiting 3 hours for them to complete the job.
For a company that specialises in fitting tyres you would think that a working wheel balancing machine would be business critical.
They have 2, but 1 has apparently been broken for ages.
So, when the second machine also broke, this meant they had to wait for the engineer to come out, fix and test the machine before being able to do any wheel balancing.
Given they probably have 20-30 bookings per day, every day, you might think that someone at HQ would prioritise ensuring having critical machines like this available every day - in case 1 breaks down.

Great service. Friendly, courteous staff who explained everything very well.

Very good prompt service when had slow puncture
Both Mark and Kyle excellent and spotless workshop

Failed my car's MOT and tried to charge me obscene amounts for any repairs. Told me the cheapest tires they could offer me was £125, and then tried to sell me windscreen wipers for £60. Totally just trying to take advantage of people. I then went and got my MOT elsewhere and passed with only a couple advisories. I wouldn't trust them at all. Wish I read the negative reviews before hand, they all say similar things.

Great staff, lovely environment to wait. Clear explanation for work required. Prompt service.

My car went in for mot which it failed on. Fixed issues that it failed on took it back to retest and passed. Excellent customer service helpful and friendly staff.

Excellent service received throughout dealing with Protyre. Very happy with my new tyres.

Excellent service polite staff andvery efficient .