Protyre Autocare - Cheltenham Reviews 

1,279
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied

Rated 5 out of 5 stars

They really took an interest in other the car and my requirements. The level of care & attention was above & beyond what I was expecting but full marks to the guys who looked after the car. They ob... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,279)

34,881 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Mark and his team are excellent. The service is so professional, I use them for my service and mot and recently, the 6 point free winter check.

December 12, 2025
Rated 5 out of 5 stars

Another great job, as usual.

Apart from the initial confusion with a new starter on the desk (we've all been new at one time or another), another great job from Protyre. Not only for the MOT, but for what i thought was a slow puncture a few weeks earlier. The engineer pointed out the wheel was cracked and i also needed remedial work on the suspension. Really great job as usual.

December 17, 2025
Rated 5 out of 5 stars

Responsive and friendly

Responsive to immediate need from slow puncture.
Polite.

December 10, 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mr Lewis,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service above and beyond

Great service above and beyond. Nice coffee and great chat while waiting

December 8, 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Mark​,

We would like to thank you for sharing your feedback regarding the service you received at our Cheltenham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Professional Protyre team

I've used Bathwick Tyres / Protyre for years as the team have always checked my tyres, honestly advised when they require replacement & guided me on the best option & value for my needs.
They have a new location, but the team remain professional & reliable as always.
Easy to book in & work completed in a timely manner. I could even remain in the waiting area & have a hot chocolate whilst waiting!

November 28, 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Fran,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Not enough staff.

The two new tyres and the swap from front to rear were done without any problems. My concern was that for a booked appointment this should not have taken over an hour. There did not seem to be enough people, as technical staff were needed to book in and answer customer questions as well as work on the cars.

December 1, 2025
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Reply from Protyre Autocare - Cheltenham

Dear Mr Shill,

Thank you for notifying us of your concerns regarding the waiting time. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Went to Protyre Cheltenham for a couple…

Went to Protyre Cheltenham for a couple of tyres for my wife's Fiesta and it was nice that I could sit in comfortable surroundings and have a coffee whilst waiting for them to be fitted. Great price for the tyres and thanks to Mark for his advise on selecting the best tyres for the vehicle.

November 24, 2025
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Hello Stephen,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cheltenham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service centre. Gives you confidence you are getting a good service.

Mark at Protyre Cheltenham was very professional and helpful when I booked my car in for service and MOT. The team did a good job and when I picked my car up, everything was explained to me so that I could understand it. Was advised on a few things the car required (wear and tear) but wasn't pushed into making a decision. Will book again when required.

October 30, 2025
Unprompted review

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