Protyre Autocare - Cheltenham Reviews 

1,279
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

They really took an interest in other the car and my requirements. The level of care & attention was above & beyond what I was expecting but full marks to the guys who looked after the car. They ob... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied

Rated 5 out of 5 stars

Admittedly, Protyre were the 3rd tyre place I visited on Saturday after 2 other places were unable/unwilling to help. These guys were lovely. Helpful. Informative. Sorted out a botch job of a tyre... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,279)

34,881 reviews in the last 12 months

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Rated 1 out of 5 stars

Take advantage of the elderly.

Mother inlaw had MOT there which was a clean pass.

Less than a month later had a service where they baffled her with jargon to upsell to there top packege at over £300.

Then told her her rear break pads discs and caliper needed changing at £700. I had them independantly inspected by a reputable garage i have used for years and were told theres nothing wrong with the breaks and there was 3/4 of the pads left, no disc lip and calipers were operating without fault.

I do not reccomend amyone use them especially as unneccecary upselling and claiming work needs doing that doesnt is illegal. We will be reporting to trading standards.

January 31, 2026
Unprompted review
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Dean,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

All very friendly and professional

Really good communication and very flexible around when to fit me in to suit the other running about I had to do. Tracking was done promptly and the changes made were clearly explained.

No hesitation in recommending!

January 23, 2026
Rated 5 out of 5 stars

Cheltenham Protyre 5*

Mark is the most polite and helpful gentleman. They offered to quote and call back - he always did this. The price was competitive .This at Cheltenham team were helpful in sorting my car out. Would highly recommend.

January 28, 2026
Rated 5 out of 5 stars

Was experiencing a slow loss of air…

Was experiencing a slow loss of air from one of my new tyres fitted by another tyre fitter, protyre Cheltenham looked at the tyre found a leak around the bead and removed the tyre to see what was happening the tyre bead had been torn by the other fitter - ordered another tyre and will get it fitted by protyre then back to the original fitter to get a refund

January 23, 2026
Rated 5 out of 5 stars

Went to these guys with an emergency…

Went to these guys with an emergency flat tire no spare only foam ( didn’t work hole to big, they were very busy but when I explained that I was nearly 2hrs away from home and the state of my tire they were helping straight away.
We sat down to a nice hot coffee in nice warm waiting room 20mins later our car was ready and we continued our journey home. Amazing service and very friendly and helpful staff( especially the guy on the desk) thank you so muc.
Mike and Sally

January 23, 2026
Rated 5 out of 5 stars

Life savers

I was 2 hours away from home with a slow leaking tyre. Despite protyre being extremely busy and booked up they understood that I was super anxious about my tyres so they managed to fit me in and replace my tyres after a mobile tyre company did a botched job!! Just a special thank you to them for being so kind and considerate. Would definitely recommend!

January 7, 2026
Rated 2 out of 5 stars

Good tyre price but I won't use their…

Good tyre price but I won't use their MOT service again. My car failed the MOT based on a 3mm hole in the tyre where the technician claimed to see fibres which were not visible when I asked him to show me. It felt like they wanted more tyre sales to hit the ground running with their 2026 sales targets. I don’t trust them.

January 7, 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Guy,,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Cheltenham branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Saved the Day.

On the evening of Monday 22nd December while travelling up the M5 we suffered a blow out of the rear driver’s side tyre. After nearly 4 hours a breakdown truck arrived and swap the blown tyre for the Spare, which of course is a space saver, so no good for us travels the 120 miles home.

So, on the morning of 23rd December, when I was supposed to be in work, I was driving around Cheltenham looking for someone to sort out our blown tyre.

I had tried 3 other places before I discovered Protyre's as they are not visible from the main road, none of which could help, possibly one the next day.

Despite clearly having a full days’ worth of work, and it being so close to Christmas they agreed to help.

They said leave it with us for an and half or so and we will sort it, and true to their word around 80 minutes later they called to say it was sorted.

With agreement they also changed our wiper blades which delighted my wife, who had complained about them on the journey down.

All three members of staff we interacted with extremely friendly (and not in a forced way) and helpful.

It was very stressful breaking down, spending nearly 4hrs on the side of the M5, then an unscheduled overnight stop. But Protyre a light in this Darkness.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Re-gas

Once again I went to ProTyre for car maintenance and once again I left very satisfied with their work. They even gave me an air conditioning cleaning as a Christmas present. Thank you again.

December 26, 2025

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