Protyre Autocare - Cheltenham Reviews 

1,281
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


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Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied

Rated 5 out of 5 stars

They really took an interest in other the car and my requirements. The level of care & attention was above & beyond what I was expecting but full marks to the guys who looked after the car. They ob... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,281)

35,062 reviews in the last 12 months

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Rated 5 out of 5 stars

5* customer service and trustworthy work done

Very happy with the service I received. Mark and the team made sure everything was explained and the advice given was second to none. Even took the time to explain the difference in tpms valves and brake pads/discs. Will be booking my car there again when a service is next required.

March 2, 2026
Rated 5 out of 5 stars

I went in for some professional advice…

I went in for some professional advice and they re-tested the car there and then. Their customer service is a step above all others and should be recognised. The staff are always friendly and willing to offer advice. I always go to Protyre.

March 6, 2026
Rated 1 out of 5 stars

Disappointed with dishonest approach

Initially I felt the tyre fitter was very helpful and honest. Fitted the one flat tyre but then tried to get me to have the other 3 replaced stating they were dangerous to drive on. Luckily I said I would get them done somewhere else nearer home. Took the car to kwik fit the following day and they said they did not need changing and there was still plenty of tread on them. Felt like they were trying it on just because I was a woman. Also made a right mess of the wheel itself, all scratched. Still waiting for them to email me a receipt. Would not return.

February 25, 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Professional, helpful & honest

Used Protyre Cheltenham in past & always been very happy. This time, I had slow puncture on a back tyre so ordered & pre-paid for 2 new tyres in advance. The guys checked for issue & were able to repair it as in the right part of tyre which had plenty of tread left. They swiftly refunded what I’d pre-paid back onto card. This level of honesty & service is why I will continue to return to them & happily recommend. Many thanks to Mark & team.

February 17, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Staff are all friendly and polite, the mechanic showed me what work was required and why, giving me peace of mind.

February 25, 2026
Rated 1 out of 5 stars

Very poor I’ve been coming to this company over…

I’ve been coming to this company over 15 years with lots of different company names.
Never had to wait one week to put one tire on my car till now
And never waited one hour to put one tire on my car till now
I think it’s very poor service. .
I Just wanted one tire, but they started looking for other things that’s wrong with my car to try to get more money out of me
I got the Same tire 11 months ago and they tried to put the price up by 40 pound on me.
Shameful. Outrageous
I will have to think about if I’m coming back to this company again after all these years.

February 16, 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Mr Hibbs,

Thank you for notifying us of your concerns. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Best regards,
Eddie
Customer Care - Protyre

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