Protyre Autocare - Chesham Reviews 

584
TrustScore 4.5 out of 5

4.7

Moor Road, Unit 33 Chess Business Park, HP5 1SD Chesham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently took my car to Black Boots Tyres - Team Protyre to get 4 new tyres fitted, and the service was outstanding. ​Luqman looked after me and made the entire process seamless. He was extremely... See more

Company replied

Rated 5 out of 5 stars

Fantastic, flawless service. Had a puncture of one of my tyres last night. The team took great care to meticulously protect the brand new diamond cut alloys. Very friendly manager Karthik and shout ou... See more

Company replied

Rated 5 out of 5 stars

Good tyres at a decent price.Fitted quickly with professional care, spare and tools neatly put back in the boot and a complimentary cup of coffee while I waited!

Company replied

Rated 5 out of 5 stars

My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions.... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Moor Road, Unit 33 Chess Business Park, HP5 1SD, Chesham, England, United Kingdom

  • 01494797820

4.7

Excellent

TrustScore 4.5 out of 5

584 reviews

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4.7

All reviews

(584)

33,465 reviews in the last 12 months

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Rated 5 out of 5 stars

Good price good service

Good price, good service! Tyres fitted in a timely manner and easy to book an appointment. Tyres are great and ride much better on new tyres!

August 3, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello David​,

We would like to thank you for sharing your feedback regarding the service you received at our Chesham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent customer service and care as…

Excellent customer service and care as usual! Many thanks!

August 3, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Alan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Exceptional service from Luqman – 5 Stars!

I recently took my car to Black Boots Tyres - Team Protyre to get 4 new tyres fitted, and the service was outstanding.
​Luqman looked after me and made the entire process seamless. He was extremely knowledgeable, professional, and helpful in answering all my questions. The team handled everything quickly and efficiently.
​I can definitely recommend them to anyone in need of tyres or servicing. I will certainly be returning in the future!

July 31, 2026
Unprompted review
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Kevin,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

They did a solid job on re-gassing my…

They did a solid job on re-gassing my aircon. Prompt, efficient, friendly.

July 20, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Peter,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Tracking

Very polite helpful, unfortunately it didn’t resolve the issue but that’s because it was something else

July 29, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Andrew​,

We would like to thank you for sharing your feedback regarding the service you received at our Chesham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very helpful

Very helpful fitting me in when they were short staffed, and ordering a tyre at short notice.

July 20, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Helen​,

We would like to thank you for sharing your feedback regarding the service you received at our Chesham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service.

July 22, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Senthilkumar,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Good tyres at a decent price.

Good tyres at a decent price.Fitted quickly with professional care, spare and tools neatly put back in the boot and a complimentary cup of coffee while I waited!

July 13, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello William,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick kind service especially as I…

Quick kind service especially as I hadn’t booked and just limped in!! Always been great and glad they still are. Thank you everyone.

July 17, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Miss Holt​,

We would like to thank you for sharing your feedback regarding the service you received at our Chesham branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service

July 17, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Tyres were fine

Tyres were fine. Prices seemed ok however on the site ask you if you want tracking at an extra cost. Paid and then find out it was only for the front wheels. Yet test for the back and then tell you the price you paid doesnt cover the rear and it will be extra payment at the full price not the discount price you get on line.

July 15, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear Lewis Clark, 

Thank you for notifying us of your concerns regarding the wheel alignment cost. 

We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you. 

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Professional

Professional, quick.

July 3, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Agnes,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service from Protyre Chesham

Great service from Protyre Chesham. Went in for free tyre and alignment check on my Fiesta. Front tyres needed replacing, one of the front wheels was buckled. I bought a new wheel from Ford and Protyre replaced the tyres and fixed the alignment. Staff were excellent and very helpful.

July 8, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Mark,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 1 out of 5 stars

Air con not checked

Went in because air con was not working. But after re gasing it still was not working. It did not need gas the compressor was faulty . Why put gas in if it did not need it, supposed to be able to carry out a free check not waste £100. We had booked in for tires and brakes but have cancelled. We had recommended them to someone else who has now cancelled. Made £100 lost 2 other jobs

July 3, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear Ryan Cooper,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Had an Aircon regas on 27th May but…

Had an Aircon regas on 27th May but they didn't identify a leak and was supposed to refund me. Over a month later and I'm still waiting for the refund despite chasing two weeks ago.

May 27, 2026
Unprompted review
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear Michelle,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration, contact number and the web order number for your booking so that we can look into this for you.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Efficient, professional and friendly service

My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions. Thank you so much it’s made such a difference. Recommend them most definitely

June 26, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Wendy,

Thank you for taking the time to share your positive feedback! We are delighted to hear that our team at Chesham provided excellent service. It's wonderful to know that the air conditioning regas has made such a difference, and we truly appreciate your recommendation.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very professional and helpful very nice…

Very professional and helpful very nice staff especially person at reception

July 3, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Jean,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

The service was prompt and efficient

The service was prompt and efficient

June 24, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Chen,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Helpful staff

Helpful staff. Job well done

June 22, 2026
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Mrs De Coninck,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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