I recently took my car to Black Boots Tyres - Team Protyre to get 4 new tyres fitted, and the service was outstanding. Luqman looked after me and made the entire process seamless. He was extremely... See more
Company replied
Location
Switch locationMoor Road, Unit 33 Chess Business Park, HP5 1SD Chesham, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic, flawless service. Had a puncture of one of my tyres last night. The team took great care to meticulously protect the brand new diamond cut alloys. Very friendly manager Karthik and shout ou... See more
Company replied
Good tyres at a decent price.Fitted quickly with professional care, spare and tools neatly put back in the boot and a complimentary cup of coffee while I waited!
Company replied
My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions.... See more
Company replied
Company details
About Protyre Autocare - Chesham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Moor Road, Unit 33 Chess Business Park, HP5 1SD, Chesham, England, United Kingdom
- 01494797820
4.7
Excellent
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pre-arranged purchase & fitting
I like being able to purchase the tyres I want and then arranging a day and time to have them fitted.
Could not be easier.
Also v. competitive on price.
Have used them over several years, although they used to be called "Black Boots".
February 3, 2026
Saturday 24th Jan 2026
My appointment date and time got mixed up but Luqman was able to re-arrange and accommodate the alignment of my car wheels without fuss. Also, was able to do the necessary work without having to replace parts which ATS said had ceased and needed replacing!
January 24, 2026
The guy who helped me was more than…
The guy who helped me was more than helpful .
Been here twice now and both times they have been brilliant
Thanks
January 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Tyre losing pressure
The problem with my tyre was quickly identified and they fixed it straight away. Everyone was very polite and helpful
January 12, 2026
Unprompted review
Reply from Protyre Autocare - Chesham
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Chesham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always a reliable service....forget the…
Always a reliable service....forget the rest these guys are the best.
January 7, 2026
Brilliant service from when they first…
Brilliant service from when they first answered the phone to repairing the damaged tyre 45 minutes later. Second time I have been there in last 6 months and they are consistently excellent.
January 5, 2026
Reply from Protyre Autocare - Chesham
Dear Mr Thompson,
We're happy to hear that you consistently receive brilliant service from our team at our Chesham branch.
It's great to know that we efficiently repaired the damaged tyre.
Thank you for your positive feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care- Protyre
Excellent customer service
Excellent customer service , advice and completion of job. Thankyou!
January 2, 2026
Reply from Protyre Autocare - Chesham
Hello Anthony,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Service not as good as previous times
Firstly you said there was two tyres in stock only to phone as I was leaving the next morning to get them fitted. The man at the garage said he would try to find alternatives, which as I had had a blow out I needed to accept what I could. He did get some for that afternoon. However when I got home three had been fitted correctly and one was fitted with wrong rotation. This meant another trip to the garage to get it changed. I have used Black boots before and I was impressed but this time it was not the best performance.
December 31, 2025
Reply from Protyre Autocare - Chesham
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very pleasant staff to deal with .
Very pleasant staff to deal with .
Everything was explained to me and prices discussed .
Very pleased with the whole team of staff that I dealt with .
December 22, 2025
Reply from Protyre Autocare - Chesham
Hello Raena,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Came in with a screw in my tyre
Came in with a screw in my tyre. Saw me straight away, diagnosed the problem and fixed within 45 mins. Nice and easy with friendly service
December 22, 2025
Good service at great prices
December 17, 2025
First time I’ve used Protyre
First time I’ve used Protyre. Staff were very friendly and efficient will definitely use again.
December 17, 2025
Reply from Protyre Autocare - Chesham
Hello Clive,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fast and friendly service
Fast and friendly service. We had a nasty surprise on Saturday when we pulled into a parking area before going for lunch. At that point we realised that we had a flat. It was late in the day, but we phoned the Pro tyre team who were very helpful and agreed to fix it despite being fully booked. Really grateful for their fast and friendly help!
December 10, 2025
Reply from Protyre Autocare - Chesham
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.