I recently took my car to Black Boots Tyres - Team Protyre to get 4 new tyres fitted, and the service was outstanding. Luqman looked after me and made the entire process seamless. He was extremely... See more
Company replied
Location
Switch locationMoor Road, Unit 33 Chess Business Park, HP5 1SD Chesham, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic, flawless service. Had a puncture of one of my tyres last night. The team took great care to meticulously protect the brand new diamond cut alloys. Very friendly manager Karthik and shout ou... See more
Company replied
Good tyres at a decent price.Fitted quickly with professional care, spare and tools neatly put back in the boot and a complimentary cup of coffee while I waited!
Company replied
My daughter’s car was booked in for an air con regas at 4.30pm on a hot Friday. Staff were very chilled and friendly and got the job done despite what for them must have been hard working conditions.... See more
Company replied
Company details
About Protyre Autocare - Chesham
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Moor Road, Unit 33 Chess Business Park, HP5 1SD, Chesham, England, United Kingdom
- 01494797820
4.7
Excellent
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
December 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Chesham
Hello Nigel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really great service
Really great service. Good turn-round, offered alternatives at differing prices & called when ready. That will do nicely!
December 3, 2025
I am an engineer by trade and know a…
I am an engineer by trade and know a fair amount about cars,as in I have just done a lot of welding on my car also put front shock absorbers,front inner tie rods plus loads of other work,when I asked the company to do my tracking I was told it would be 61 pounds, I watched the guy adjust my front tie rods which are new so no problem,he then went to the rear of the car went to find a socket to adjust the rear then wd 40 .he then came to me and said he couldn't adjust the rear as he might snap the bolts although he did not try. I was then charged 61 pounds which I questioned as to my way of thinking he had only done half of the job. I use to use this place when it was black boots and it was really good. However I won't be using them again.
December 3, 2025
Reply from Protyre Autocare - Chesham
Dear Alasdair Hill,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Immediately understood and dealt with…
Immediately understood and dealt with my request and tyres were replaced on the same day.
November 26, 2025
Customer focused
They were very helpful with a complex tyre problem. They were very flexible and solved the problem well.
November 24, 2025
I recently used Protyres (Black Boots I…
I recently used Protyres (Black Boots I know them as) Chesham, to get the tracking checked on my Volvo 4x4. The Hunter laser equipment they use is one of the best available, and all 4 wheels needed readjustment after another tyre shop (JustTyres Amersham) were supposed to have adjusted them (they didn't know what they were doing hence why I got it rechecked). Nice friendly helpful customer service all for £90.
November 20, 2025
Unprompted review
Reply from Protyre Autocare - Chesham
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Expensive and don't go the extra mile
The 3 stars are for the tyre replacement which I have no complaints about. I had had to get a friend to remove the original wheel and put on the spare from the well in the boot, because I simply wasn't strong enough. Protyre simply threw the spare into the boot rather than replacing it in the well, which I would have thought was good service. They obviously don't go the extra mile. Also, I discovered I could have got the job done for £25 cheaper elsewhere, which is where I will go next time.
November 15, 2025
Reply from Protyre Autocare - Chesham
Dear Amy Deane,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good advice and prompt service
November 17, 2025
Do not reccomend
In 2024 when I went to protyre the damagaed my alloy wheel, the technician lied about it but eventually admitted fault. This year I ordered my tyres two days in advance, turned up and they had no tyres to fit and no substitute. Didn't bother to phone me to tell me not to come therefore wasting my afternoon. Avoid this company
November 15, 2025
Unprompted review
Reply from Protyre Autocare - Chesham
Dear Luke,
Thank you for taking the time to raise your concerns. We are sorry this has happened.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the web order number of your tyre order, the registration of the vehicle in question and your best contact number, we will then raise this with higher management to look into.
Kindest regards,
Georgia
Customer Care - Protyre
Polite, informative and efficient.
I booked my car in to look at a very slow puncture, not expecting how those things are normally dealt with, and fearing I might be advised to get a new tyre.
The operative was extremely polite and informative and within 10 minutes showed me there was air leaking from the valve and a little from the seal around the rim.
He told me what he could do to fix it and remedied both problems within 20 minutes at an extremely reasonable price.
November 12, 2025
Reply from Protyre Autocare - Chesham
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from Luke and the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I visited pro tyre very last minute on…
I visited pro tyre very last minute on a Saturday and they were able to repair my tyre. Thank you to luke and the team for helping!
November 1, 2025
needed two new tyres for my Volvo
needed two new tyres for my Volvo, i had booked them a day earlier than i thought. Luke said if i come back in 2 hrs he would fit them for me at no extra cost.
Amazing. Thank you Luke would recommend Chesham Branch friendly and very helpful
October 28, 2025
Unprompted review
They are very good and efficient
They are very good and efficient. They also do payment plan which is cherry on top
October 29, 2025
Reply from Protyre Autocare - Chesham
Hello Chengetai,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent tracking by Mr Luke
Mr Luke checked and adjusted the tracking on my Freelander 2 so that the readings on the tracking report were all green. My tyre wear should now be even at least until I hit the next pothole.
October 16, 2025
Unprompted review
Reply from Protyre Autocare - Chesham
Hello John Mills,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Carried out a puncture repair quickly…
Carried out a puncture repair quickly and efficiently.
Thank you.
October 22, 2025
Super helpful!
I dropped by without a booking as my tyre suddenly developed a puncture. Luke was extremely helpful, despite being busy. He replaced my tyre there and then! So grateful; thank you.
Lyn Mellor
October 7, 2025
Unprompted review
Reply from Protyre Autocare - Chesham
Dear Lyn Mellor
We're happy to hear that we could assist you with your flat tyre, even without a prior appointment at our Chesham branch.
We appreciate you taking the time to share your positive experience and are grateful for your kind words.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.