Protyre Autocare - Chesham Reviews 

584
TrustScore 4.5 out of 5

4.7

Moor Road, Unit 33 Chess Business Park, HP5 1SD Chesham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently took my car to Black Boots Tyres - Team Protyre to get 4 new tyres fitted, and the service was outstanding. ​Luqman looked after me and made the entire process seamless. He was extremely... See more

Company replied

Rated 5 out of 5 stars

Fantastic, flawless service. Had a puncture of one of my tyres last night. The team took great care to meticulously protect the brand new diamond cut alloys. Very friendly manager Karthik and shout ou... See more

Company replied

Rated 5 out of 5 stars

What absolutely first class service. After a pothole incident, Protyre replaced the front tyre and re-balanced the wheels on our Porsche. They also provided detailed reports on wear. Way better than a... See more

Rated 5 out of 5 stars

I recently used Protyres (Black Boots I know them as) Chesham, to get the tracking checked on my Volvo 4x4. The Hunter laser equipment they use is one of the best available, and all 4 wheels needed re... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Moor Road, Unit 33 Chess Business Park, HP5 1SD, Chesham, England, United Kingdom

  • 01494797820

4.7

Excellent

TrustScore 4.5 out of 5

584 reviews

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4.7

All reviews

(584)

33,685 reviews in the last 12 months

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Rated 5 out of 5 stars

Super helpful!

I dropped by without a booking as my tyre suddenly developed a puncture. Luke was extremely helpful, despite being busy. He replaced my tyre there and then! So grateful; thank you.
Lyn Mellor

October 7, 2025
Unprompted review
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear Lyn Mellor

We're happy to hear that we could assist you with your flat tyre, even without a prior appointment at our Chesham branch.

We appreciate you taking the time to share your positive experience and are grateful for your kind words.

We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre

Rated 3 out of 5 stars

Open on a bank holiday which is good

Open on a bank holiday which is good and carried out the wheel alignment on my Tesla which took 2 hours.

August 29, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear Larry,

Thank you for reaching out to us, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns have been brought to the attention of our Area Manager. They will thoroughly investigate the matter at the centre and reach out to you as soon as possible to discuss it further.

Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.

Best regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

At Chesham Protyre

At Chesham Protyre, I had 4 wheel tracking done on my car. I booked it in and informed of when to collect. I went to collect and there was a delay and I had to return one hour later. The supervisor/manager there said they had done 4 wheel tracking and adjustment.
On 28 August 2025 I went to National Tyre & Autocare and had four wheel tracking checked again. They said they had checked the front and rear. They said the rear was so seized , tracking was slightly out. They couldn't adjust it as it was nonadjustable. I said that Protyre had checked and adjusted the tracking in March 2025 .The National tyre centre said there is NO WAY the Protyre could have adjusted it on the rear ( which they said they had done) as it is totally and for a long time, seized and needed rear suspension arms changed to be able to do the job.
So Protyre Chesham lied to me and I would not advise anyone to go there ever. Extremely poor customer service and dishonest.

April 2, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Dear John Connolly,

Thank you for reaching out to us, and we sincerely apologise for any inconvenience you may have experienced. We truly value your feedback.

We want to assure you that your concerns have been brought to the attention of our Area Manager. They will thoroughly investigate the matter at the centre and reach out to you as soon as possible to discuss it further.

Once again, we apologise for any frustration this may have caused, and we appreciate your understanding.

Best regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Nail in tyre

Noticed I had a nail in a tyre so I went to Protyre.
Within the hour I had 2 new tyres fitted matching the other 2 on the car

August 13, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Alan,

We're happy to hear that we could assist you promptly with your tyre issue and get you back on the road so quickly.

Thank you for your positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great response, sorted within 24 hours!

I called the team needing 4 new tyres for my Range Rover, they were really helpful and had them ready for fitting at 8am the next day. Other suppliers were quoting a week! Price competitive and when I arrived, ready and waiting and got the job completed quickly, including checking and resetting suspension geometry.

July 30, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Mr Thompson,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great team and good experience

Very simple and smooth process for booking aircon regas online. Staff very friendly, professional and efficient. When I booked they also had a discount offer on which was a bonus. I will definitely be visiting this team again for future tyres, aircon etc.

July 23, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello,

We're happy you found booking your aircon regas online simple and smooth. We appreciate your kind words about our team's friendliness, professionalism, and efficiency. We look forward to seeing you again!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service. Polite, informative staff

July 23, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello Andrew,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Chesham branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Good service provided in a friendly and…

Good service provided in a friendly and professional manner

July 14, 2025
Protyre Autocare - Chesham logo

Reply from Protyre Autocare - Chesham

Hello,

We appreciate you taking the time to leave us a review. We're happy to hear you found our service friendly and professional.

Best regards,
Eddie
Customer Care - Protyre

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