Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... See more
Company replied
Location
Switch location36/37 Parker Centre, Mansfield Road, DE21 4SZ Derby, Derbyshire �, GB
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See what reviewers are saying
The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... See more
Went in to book aircon service. They said they could do it straight away instead of booking in for later date. 1 hour later all done and they even matched an online price offer they had on group on! T... See more
Company replied
The local manager Craig works hard to fit everyone in and sort out the many organisational problems that fall on him. You can use an online tyre seller and book a slot or phone them and they will mat... See more
Company details
About Protyre Autocare - Derby Mansfield Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, United Kingdom
- 01332 290699
4.7
Excellent
726 reviews
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Very disappointed to be writing this…
Very disappointed to be writing this review as initially i was extremely impressed with Protyre Derby. I came across an advertisement last year for an offer Protyre Derby had for aircon regassing and booked in very easily online. The regas was carried out very quickly and the customer service was great. Very friendly, explained everything and came across very professional. When it came to my MOT this year i decided to return to Protyre Derby. Again i booked online and arrived a little early for my MOT which was booked for 9.15am. I had decided to wait for my car in the waiting room as id been told it would take about an hour. I ended up waiting nearly 2 and half hours for my car and despite being in the waiting room it was only at the point my car was done that i was told there had been an issue with a piece of testing equipment and they had already been running behind that had caused the delay. Understanding that things can happen, i accepted the apology and asked for a quote to correct an advisory that had been picked up on this MOT before i left so i call check dates and call and book the car in at a later date. Unfortunately, it took ay least 10 occasions of trying to call and being on hold for a minimum of 20-30 minutes each time before i finally managed to book the car back in for the repair. A couple of days before the repair i called to double check what time my car was booked in for the repair and how long they would have my car. Again, i was waiting on the phone 35 minutes before it was answered and i was told the car was booked in for 9.30am and the slot was for 2 hours. I dropped my car off at around 9am on the day and was told it was good the car had been dropped off early and that they would call as soon as it was complete. I decided to do some errands for a couple of hours in the area and then collect my car. 4 hours later and i still had heard nothing about the car so i decide to call and see if there was any issue or why there was such a hold up on getting my car back. Nearly 40 minutes of waiting on the phone and no one answering and i decided to gp back to Protyre Derby and find out what was going on, at this point they have had my car nearly 5 hours for a 2 hour repair slot and ive had zero communication. I arrive to find my car parked up outside and a guy sitting at the front desk so im not sure why my call was left on hold so long and the guy imediately states that ive just saved him a job as he was just about to call me but not that i would probably believe him! I asked if my car was done and he said yes and they had a bit of trouble with getting the right nearside drive shaft boot. No apology or further explanation. Then im left standing there for 10 mimutes because now he cant find the paperwork for the work carried out on my car. He eventually says he can take the payment and he will email over the copies of the paperwork carried out and my payment receipt and he confirmed he had the right email. Shockingly ive still not received my paperwork for the repair or a copy of my payment receipt. I have called and been left on hold for nearly 30 minutes and cant speak to anyone and ive also emailed protyre derby direct and asked for my paperwork and receipt and had zero reply! Shocking customer service and will be putting in a complaint.
In response to your comment below i have already emailed this email provided and havent yet received a reply.
July 24, 2026
Unprompted review
Reply from Protyre Autocare - Derby Mansfield Road
Dear Joanne,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Have had both a full service
Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be using again
July 22, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Lester,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Derby Mansfield Road
Hello Vincent,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I wasn’t expected and hadn’t been there…
I wasn’t expected and hadn’t been there before and yet was treated very well indeed.
July 22, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Geoffrey,
We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great MOT Service
Excellent service. The MOT was booked the night before. I dropped the car off in the morning, came back an hour later and it was all done.
July 20, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Howard,
We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was pleased with the service
I was pleased with the service. I knocked one point of as the new receptionist told me my car had failed its mot, which it hadn't. OK if you know that person really well.
July 17, 2026
i got a nail in my tyre and Protyre…
i got a nail in my tyre and Protyre sorted it out straight away. As it hadn't punctured the tyre they didn't charge me. Very helpful.
June 29, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Philip,
We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Derby Mansfield Road
Hello Phillip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Derby Mansfield Road
Hello Kevin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Went in to book aircon service
Went in to book aircon service. They said they could do it straight away instead of booking in for later date. 1 hour later all done and they even matched an online price offer they had on group on! The guy at the desk was very friendly with great customer service. Will recommend to everyone. Thanks
July 15, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Service
Excellent, friendly and professional service from Jon and other members of the team, a busy waiting room was well looked after and even offered bottled water as it was an incredibly hot day, price for air con regas was cheaper than other locations, not and service good value- 10/10 will use going forwards as my go to garage.
July 11, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Paul,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service 5⭐️
Great service, quick, and the team was very friendly and professional
July 15, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Neculai,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service
Nice people
They gave cold water for free
Appreciate it
July 11, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Mohammad,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Derby Mansfield Road
Hello Mr Carter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional and curtious
They were professional and curtious. Explained the warranty how it worked. Waiting time was decent. Pleased with results.
July 8, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Eric,
We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Derby Mansfield Road
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and friendly staff
July 6, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Jackie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent experience
Excellent experience. Everything explained in detail. The process, what to expect and how long it would take. The AC has been working brilliantly after the regas.
July 3, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Shrey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly while still remaining…
Friendly while still remaining professional. Waiting room provided. Seemed busy which is good. Explained clearly what needed to be done for repeat MOT
June 29, 2026
Reply from Protyre Autocare - Derby Mansfield Road
Hello Linda,
Thank you for your fantastic feedback! We are delighted to hear that you found our team at Derby friendly and professional. We always aim to clearly explain any necessary work.
Best regards,
Eddie
Customer Care - Protyre
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