Protyre Autocare - Derby Mansfield Road Reviews 

742
TrustScore 4.5 out of 5

4.7

36/37 Parker Centre, Mansfield Road, DE21 4SZ Derby, Derbyshire �, GB


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Rated 5 out of 5 stars

Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the c... See more

Company replied

Rated 5 out of 5 stars

These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top valu... See more

Company replied

Rated 5 out of 5 stars

The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... See more

Rated 5 out of 5 stars

Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, United Kingdom

  • 01332 290699

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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4.7

All reviews

(742)

33,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

June 12, 2026
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Mrs Seal,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly staff.

Friendly staff.
Efficient.
Great value for money

June 12, 2026
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Jackie,

We are so happy to hear you enjoyed your experience with our friendly in centre and found it great value.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Very helpful

Very helpful, quick service, all staff were pleasant. Honest price. Will definitely be back.

June 3, 2026
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Jayne​,

We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Use of Sealant for Flat Tyre

Use of Sealant for Flat Tyre
Experienced a flat tyre on my vehicle and used Continental Mobility Tyre Sealant, provided as original equipment, to get me to CTS/Protyre Derby for repair. They advised that as I had used sealant it could not be repaired and fitted a new tyre. A week later had the misfortune to suffer another puncture. This time I left the offending object in the tyre and attended Protyre again. They could not help this time due to lack of staff so took my vehicle to another garage nearby. Mentioning my recent misfortune with punctures they, to my surprise, advised that the use of sealant should not preclude a repair. So, which advice is correct?

May 28, 2026
Unprompted review
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Dear Bob Difusco,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived before my appointment time and they got started straight away fitting 2 new tyres. The manager even managed to squeeze me in a steering alignment at the same time.
Top man.

May 29, 2026
Rated 5 out of 5 stars

Great Service - Thanks Craig, Nas, Ash and Ben

The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes (2x front tyres). Took me through the Pros and Cons of the different tyre options. Allowed me to buy the tyres using the online option and discounts. Note in store can't use AMEX, online does. Special thanks to Craig, Nas, Ash and Ben who have been instrumental in sorting the car out.

May 15, 2026
Rated 5 out of 5 stars

Excellent service good price

Excellent service good price
On tyres, had a problem with the wheel nuts which they showed me and it was sorted, so was happy with service and will use again. No problem recommending them

May 13, 2026
Rated 5 out of 5 stars

Called in by chance.

Called in by chance to have the tracking checked on my own and my daughters car. They managed to get us in a short time later. The daughters car needed adjustment, we were informed of the cost which we agreed to and was carried out quickly. My car was was within limit and was checked at no cost to me. Happy with the service and speed it was carried out.

April 25, 2026

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