Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the c... See more
Company replied
Location
Switch location36/37 Parker Centre, Mansfield Road, DE21 4SZ Derby, Derbyshire �, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... See more
These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top valu... See more
Company replied
Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... See more
Company replied
Company details
About Protyre Autocare - Derby Mansfield Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, United Kingdom
- 01332 290699
4.7
Excellent
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A brilliant team at Protyre Derby
Craig and his fitter (apologies, I don’t recall his name) were absolutely brilliant! During my visit for front tyre replacements, they noticed a nail or bolt in one of my rear tyres. Craig efficiently sourced suitable replacement rear tyres, which aren’t readily available, and booked me in for a return visit the following day.
While Craig arranged the replacements, the fitter took the time to explain the uneven wear on my tyres. He was very informative, showing me exactly where the wear had occurred and offering helpful insights.
Craig kept me updated and even adjusted my appointment when the tyres arrived later than expected, ensuring the work was completed promptly.
Thanks to the excellent service provided by Craig and the team, along with their competitive prices, I will be returning to Protyre Derby for all my future tyre needs.
December 11, 2024
Great friendly customer service and…
Great friendly customer service and reasonably priced.
December 2, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Long wait times.
Booked an MOT for 11am - 1145am. I was told they were running 15 minutes behind, however it was 1135 before my car moved from the parking space. It was then a further hour before my car was completed. It also states to arrive 10 minutes before your appointment. I was there almost 2 hours! Whilst the chap on reception was very friendly, I found the technician who carried out the MOT was quite stand off ish/rude. I wouldn’t return here.
December 11, 2024
Reply from Protyre Autocare - Derby Mansfield Road
Dear Customer,
Thank you for bringing this to our attention and we're sorry to hear that you had a longer waiting time than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always get good service from the guys…
Always get good service from the guys at Derby branch. Handy can book online and pay then just go and get tyres fitted.
December 11, 2024
Excellent customer service
Had a slow puncture. The cause was quickly identified and repaired. The staff were very helpful and informative giving advice for the future as well as solving the immediate problem. Thank you.
December 7, 2024
My car failed MOT
My car failed MOT. I tried calling for 3 days to get a quotation for the work and book my (free) retest. But after being on hold for an hour at a time for 3 days. I had to take it to another place and pay for another MOT
December 5, 2024
Reply from Protyre Autocare - Derby Mansfield Road
Dear Mr Tupling,
We understand how frustrating it is to have your car fail its MOT and then experience difficulties getting in touch with the team at our Derby branch. We strive to provide excellent customer service, and we are disappointed to hear that you had trouble reaching the team.
We would like the chance to investigate into this matter further for you, therefore we have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Great service , good price
Mark, the service manager, is always so accommodating, friendly and gets the job done
December 4, 2024
Great MOT service for affordable price
Booked an MOT online using a promo code, so it was quite cheap. The service was great, with free tea and coffee in the waiting area, where you can watch the MOT process. Excellent customer service, everything was on time and flawlessly. Highly recommended.
November 22, 2024
Fantastic service from Protyre Derby.
Fantastic service from Protyre Derby.
Helpful, efficient and friendly.
Highly recommended.
November 21, 2024
Unprompted review
Excellent service
November 20, 2024
Great service, friendly welcome.
Great service, friendly welcome in the reception and reasonably priced. I was booked in for a service but had an issue that needed resolving with the air blower. They discovered more than we thought was wrong when they investigated and they managed to resolve it. Great job!
November 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.