Protyre Autocare - Derby Mansfield Road Reviews 

742
TrustScore 4.5 out of 5

4.7

36/37 Parker Centre, Mansfield Road, DE21 4SZ Derby, Derbyshire �, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly bunch; I took my car in for its MOT during a recent heatwave, and they offered me cold water while I waited. Although they were very busy, they took the time to point out faults on the c... See more

Company replied

Rated 5 out of 5 stars

These guys......let me tell you pal the chaps that work at this joint are proper grafters! I booked a re gas in for the ode convertable online and used a discount code for an extra 20% off top valu... See more

Company replied

Rated 5 out of 5 stars

The team at Protyre Autocare - Derby Mansfield Road looked after me very well. They offered a can-do approach to the issues on the car. Managed to slot me in for issue investigation and remedial fixes... See more

Rated 5 out of 5 stars

Have had both a full service, and MOT carried out here in the last couple of months. Staff always polite, and given a full rundown on any problems that might develop in the future. Will definitely be... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 36/37 Parker Centre, Mansfield Road, DE21 4SZ, Derby, Derbyshire �, United Kingdom

  • 01332 290699

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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4.7

All reviews

(742)

33,058 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and efficient service

I had a slow puncture in a tyre and got an appontment for it to be looked at the same day. The staff were very friendly and polite and the tyre was sorted straight away. In and out in 45 minutes.

January 19, 2026
Rated 5 out of 5 stars

Great Service

I had a grinding noise from under the car which didn't sound great. Pro-Tyre were nearby and a work colleague recommended them. I called in and they sorted the issue within 2 hours! Craig and his Team were so helpful and value their customers, you can tell. Chocolate biscuits for the team are on the way!!

January 8, 2026
Rated 5 out of 5 stars

Very friendly professional staff…

Very friendly professional staff competitive prices a company you would always recommend to others. local , good parking area the mechanic working on my car went out of his way to help thank you

December 23, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Martin,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Absolutely excellent garage

Absolutely excellent garage, efficient, good quality service with no nonsense, pricing is fair too tganks Derby Protyre

December 13, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Dear jez Cole,

We appreciate you taking the time to leave us such positive feedback!

We're happy to hear that you found our service efficient and good quality, with fair pricing at our Derby Mansfield Road branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 2 out of 5 stars

Wasn’t happy with last service

Wasn’t happy with last service, Very poor service.

July 16, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Dear Florentino Pereira,

Thank you for bringing this to our attention. We are sorry to hear that you were not happy with the service. 

We can confirm that this has been raised with the Area Manager and he will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Craig gave excellent advice on the…

Craig gave excellent advice on the tyres for my camper which was struggling in muddy fields. I have since tried the euro van11 tyres and found them to be excellent.
Thanks Craig

December 8, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Neil,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Derby branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Service all fine but with damage

Service all fine, tyres seem great but awaiting a response to a damaged alloy wheel while one of the two had been fitted.

November 19, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Dear Leigh,

Thank you for leaving us a review. 

We can confirm that this has matter had been raised with Area Manager following your email, once he has investigated with the centre he will be in touch with to discuss further. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Staff were helpful and friendly-…

Staff were helpful and friendly- repairs were completed promptly and car was checked thoroughly before hand over

October 29, 2025
Protyre Autocare - Derby Mansfield Road logo

Reply from Protyre Autocare - Derby Mansfield Road

Hello Mrs Miller​,

We would like to thank you for sharing your feedback regarding the service you received at our Derby branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Outstanding service from start to finish

From start to finish, my experience with Protyre was excellent.
I spoke to Ant, asking about a quote for a battery as mine was dead 😢 he came back to me within the time he said he would with a quote. I had been to various places for quotes as this wasn't in my budget! And another quote Id received was a lot cheaper (the battery was cheaper and the warranty wasn't as long. I'm not saying Protyre were more expensive.. just to put that but in!) So I wanted the best possible price.
I asked Ant if there were any other cheaper ones that they did. He again said he would go away and come back to me. Ant called me back and advised he could order the same battery as the one I'd been given the cheaper quote on and that they could do it for £50 cheaper! I was so happy!
I went down there on Saturday.. was greeted with a smile and my car was taken straight In.
After enjoying a cup of lovely coffee (from their machine) my car was ready!
Super fast service, great price. I wouldn't hesitate to recommend Protyre. thank you so much d

October 22, 2025

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