Protyre Autocare - Exeter-Sowton Reviews 

751
TrustScore 4.5 out of 5

4.7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Rated 5 out of 5 stars

Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... See more

Company replied

Rated 5 out of 5 stars

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... See more

Company replied

Rated 5 out of 5 stars

First time using this company. It was recommended by a friend. Liked the ease of booking an appointment, the selection choice and price of tyres. Fast efficient service. Staff were friendly.

Company replied

Rated 3 out of 5 stars

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom

  • 01392360022

4.7

Excellent

TrustScore 4.5 out of 5

751 reviews

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4.7

All reviews

(751)

34,773 reviews in the last 12 months

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Rated 4 out of 5 stars

good service

good service. A bit of a wait beyond the booked time, but not too bad.
willing to hold a previous price from a purchase six months ago which was a plus.

January 19, 2026
Rated 1 out of 5 stars

Unhappy

Had four new tyres fitted to my car which was great initially. Went to go out in it a couple days later to find both front tyres are flat. Tried pumping them up & could hear the air leaking out. They hadn't been sealed properly. Had to take both wheels off the car to get them back to protyre the following day. Dropped them off in the morning & was told to pick them up at lunch time. Upon arrival, the wheels had not moved & was told there's nothing wrong with them. The central manager came out with some solution & squirted it on the tyres to find they were both leaking on the inside bead. Customer service was shocking, no apology, then had to wait another 1 & half hours before they were done. I will not be using this garage again.

January 12, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Donna,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Arrange appointment & arrived early

Arrange appointment & arrived early, my preference, so then had to wait 35 minutes beyond my scheduled time before car was seen to. Have to say once it was underway the service was good and efficient. Other customers clearly suffered the same unforeseen consequences.

January 14, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Peter Stewart,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic staff

I booked my car in for an oil change; they found during the oil change that the sump cap was broken and stuck. They advised me to order a new pan and showed me which one to order. During Christmas they looked after the car and when the pan arrived they fitted it and then completed the oil service; they charged me nothing extra for all this. Brilliant staff, great location - Protyre Sowton is now my go to place for car maintenance.

January 6, 2026
Rated 5 out of 5 stars

Excellent

Excellent service

January 12, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Mr Perris,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Easy to book in

Easy to book in , quickly fitted. Friendly staff

January 9, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 4 out of 5 stars

Good team

Good team, honest feedback, competitive pricing. Loses a star as the wait was longer then expected (1.5hrs!).

January 7, 2026
Rated 4 out of 5 stars

Will use again

Great having time available the next day, having a cheaper tyre available, having an offer on 2 tyres at the time I needed two. I liked being able to book online and could see what other services were available so booked tracking too which was needed. Only downside was didn't stick to time booked. Had to wait at least 20 mins. Hot drinks available helped.

December 16, 2025
Rated 5 out of 5 stars

I had a puncture

I had a puncture. I was able to get to my local protyre , and was seen within the hour. I also welcomed the free tea and coffee. Customer service is excellent.

December 15, 2025
Rated 5 out of 5 stars

Winter check/oil leak

Excellent service and updated by phone during the day. They went above and beyond what I had asked for. Car was ready for me by 5pm.

December 15, 2025

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