Excellent experience today at Sowton ProTyre with getting the tracking done on my Model S Tesla. The guy on reception (didn't get his name) was friendly and helpful. Ben - the guy who did the track... See more
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Location
Switch locationApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
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I was so impressed with the service I received when visiting ProTyre at Sowton recently. Everyone was so supportive and explained the work that needed doing to my car thoroughly. I felt very reassured... See more
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Pro tyre had the tyres I wanted at a good price, and even better they could fit the same day. Everything was first class and they do deserve 5 stars, however a mix up with where the tyres were meant... See more
Despite being a Saturday morning, with plenty of customers they were able to repair my puncture. Excellent service, friendly and helpful staff. 110% service. I had a long journey back to Essex ahea... See more
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Company details
About Protyre Autocare - Exeter-Sowton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom
- 01392360022
4.7
Excellent
818 reviews
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Bit of a faff, got there in the end.
Update: The team at the branch reached out to apologise for the experience which was both unexpected and appreciated. They accepted the experience was not ideal. I have upped the star rating because of this positive engagement. I will be back in the future and look forward to giving 5stars next time!
When I turned up for the original booking I was told that the alignment machine was broken and I would have my tires fitted but aljgnment would have to be next week.
I walked to work and not long after was informed the tires had been fitted - wish I had stayed with the car!
Tires were the ones I ordered and were brand new. They also seemed great.
However, the car was now pulling to the left, very clearly. I had to drive 400 miles that weekend with a pull which was frustrating.
I returned a week later for the alignment (which I booked online). On arival I was told there was no booking and the machine wasn't fixed yet, it was being fixed that day. I should call later to see if it has been and book an appointment.
I called later, was told it was fixed, booked an appointment for the next morning - as I was again about to do 500 miles over the weekend.
Car went in, was aligned, all fine. Not super impressed it was £89 given its obviously going to need doing after new tires and it was fine before I went in...
Also, the car still pulled to the left a little so I had to to back in and get it aligned again. They said the machine hadn't been calibrated correctly, but had now.
Aligned again. No charge (obviously). All fine. But what a faff. Staff were friendly throughout.
July 13, 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Darren,
We appreciate you taking the time to share your detailed feedback regarding your recent visits. We sincerely regret the multiple inconveniences you experienced with the alignment machine issues and the subsequent need for repeat visits. We understand how frustrating it must have been to drive long distances with your car pulling to the left and to have to rearrange your schedule multiple times. We are glad our staff remained friendly and the issue has now been resolved.
If you have any questions or need any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Good customer service and good advice
September 16, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Rosalyn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Curtisy
The staff were very busy due to being short staff but I was treated with curtisy and professionalism. Thank you.
September 16, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Debra,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
All the staff are extremely friendly…
All the staff are extremely friendly and efficient. I’ve always had brilliant treatment when I’ve brought my car into Protyre.
September 16, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mrs Manning,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very polite & helpful staff
Very polite & helpful staff. Although busy the service was quite swift.
September 16, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Ms Booth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service with friendly staff
Good service with friendly staff. However feel that advance bookings should be given priority rather than dealing with walk-in customers. This would help keep their regular customers happy, knowing that staff resources are available at the time of their appointment. This time I was advised that owing to staff shortages and obviously really busy with other walk-in customers, I was informed that it would be at least an hour which I accepted & went off & did other things. Least I knew in advance which was okay.
Sounds a bit petty, but feel this proposal would work better and lead to less delays for customers who have gone to the trouble of booking an appointment. Accept that unplanned / urgent tyre change or repairs will constantly occur so perhaps 75% capacity should be a maximum for taking bookings. Staffing issues seem to be ongoing? Overall really good service & prices.
September 14, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Warren,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Ken,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Elizabeth,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Helpful & efficient
Helpful & efficient . Good prices on my tyres (better online than phoning)
September 5, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from our team at Exeter-Sowton. We appreciate your business and hope to see you again in the future.
Best regards,
Eddie
Customer Care - Protyre
Tyre Repair
Managed to repair tyre after being punctured by large bolt
Great price and customer service
September 9, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Mrs Brooks,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Vey poor waiting times but good fitters
Customer Service - Awful, overly polite on welcome but then keep you waiting for an hour even after booking a time slot. Walk ins and trade seem to take priority.
Actual Tyre Fitter - Superb, friendly, professional and quick.
Shame as they seem to take orders and then worry how to fit them later.
September 4, 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Steve,
Thank you for your feedback . We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service,nice polite and efficient…
Great service,nice polite and efficient customer service.
September 7, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Cole,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Ben was really helpful when I needed my…
Ben was really helpful when I needed my tyre and tracking doing. Nothing was too much hassle and he fit me in at short notice too. Would definitely recommend and ask to speak to Ben
September 2, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Max,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
My car was booked in and dealt with at Exeter Apple Lane
My car was booked in and dealt with at the allocated time. There was some additional work which I had discussed with the manager as a possible issue. That was explained very professionally.
August 13, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Kim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Yet another puncher
Yet another puncher, just turned up, the depot was busy but still they managed to fit me in within 2 hours
Absolutely brilliant staff, nobody is miserable,
As pensioners we just want a hassle/stress free day, they certainly did that for us so we could get on with our day
Once again, brilliant service all round
Cheers
Neil
August 28, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Neil,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Honest, experienced, fast service and great staff
I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignment using the simple online booking system, and took advantage of the great 50% offer. Despite being very busy on the day and working in the hottest of weather, the staff were fast and efficient, and communicated with me throughout my car being on the ramp. They even offered beverages while I waited. Having been let down by another garage, I booked with Protyre at the last minute, and I couldn't have been more delighted by them.
This is an honest and experienced garage, giving great service. Thank you guys!
August 26, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Burgoyne,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
good service and on time
August 26, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Jeffrey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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