Excellent experience today at Sowton ProTyre with getting the tracking done on my Model S Tesla. The guy on reception (didn't get his name) was friendly and helpful. Ben - the guy who did the track... See more
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Location
Switch locationApple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB
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See what reviewers are saying
I was so impressed with the service I received when visiting ProTyre at Sowton recently. Everyone was so supportive and explained the work that needed doing to my car thoroughly. I felt very reassured... See more
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Pro tyre had the tyres I wanted at a good price, and even better they could fit the same day. Everything was first class and they do deserve 5 stars, however a mix up with where the tyres were meant... See more
Despite being a Saturday morning, with plenty of customers they were able to repair my puncture. Excellent service, friendly and helpful staff. 110% service. I had a long journey back to Essex ahea... See more
Company replied
Company details
About Protyre Autocare - Exeter-Sowton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom
- 01392360022
4.7
Excellent
818 reviews
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Reply from Protyre Autocare - Exeter-Sowton
Hello Johnny,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Exeter-Sowton
Hello Simon,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Excellent service from start to finish.
August 26, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Peter,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Everyone was friendly and helpful and…
Everyone was friendly and helpful and efficient.
August 12, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Ginnie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had a puncture so a walk in no…
I had a puncture so a walk in no appointment, a warm polite welcome very busy at the time but gave me a precise time that the job could be completed, this was carried out promptly and I was made comfortable with a complimentary coffee a first class service gentleman on reception was excellent Thank you
August 24, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Gribble,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton centre.
Best regards,
Eddie
Customer Care - Protyre
Just a very quick efficient service
Just a very quick efficient service. Left it with them for an hour for 2 new front tyres and an alignment, walked to the gym round the corner and an hour later it was ready. Friendly staff who even changed a brake light for free.
August 12, 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Jasyboy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter-Sowton branch.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great price through Groupon for gas…
Great price through Groupon for gas refill. quick service, as as promised. Thank you
August 19, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello J Bowden,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received.
We appreciate your business and hope to welcome you again in the future.
Best regards,
Eddie
Customer Care - Protyre
Booking process easy
Booking process easy.
Staff all capable, followed by a great service very happy.
August 19, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service well delivered
The booking person was very helpful indeed and the whole experience was vey good.
August 19, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Sandra,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Courteous staff
Courteous staff. Good reading material whilst I waited. Car returned within 30 mins as promised.
August 14, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Nick,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good and fast service.
August 12, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Kim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First time using this company
First time using this company. It was recommended by a friend.
Liked the ease of booking an appointment, the selection choice and price of tyres.
Fast efficient service. Staff were friendly.
August 12, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Mr Hall,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
No problems and great service
Protyre fitted me in the next day and gave me some good advice on what tyre to choose. It did take longer even though I was booked in for a time and it wasn’t kept to but they were busy. I even bought some doughnuts for them.
August 5, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Paula,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professigreat Companyonal well knowledgeable and…
Professional well knowledgeable and friendly Manager booked in at 1pm finished at 1.45pm despite staff shortages that day add to that a great purchase price would recommend
August 12, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tyre change
Got booked in short notice, job done in less than an hour while you wait. Receptionist very polite, hot drink while you wait. Great service, Thankyou.
August 8, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Lauren,
We would like to thank you for sharing your feedback regarding the service you received at our Exeter Sowton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good service but expect a wait…
I was booked in for 8.30 but they were so busy that they couldn't get to my car for 45 minutes. Tyre repaired for around £30. They always do a good job, fairly priced, but for this reason are a victim of their own success.
Best to book and be prepared to wait.
August 5, 2026
Reply from Protyre Autocare - Exeter-Sowton
Dear Zahra Noorullah,
We're sorry to hear that you feel this way.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with further details of your experience, the vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Helpful and accommodating
Friendly, polite and accommodating staff. Issue with wheel lock key and staff went above and beyond to sort it that day at the lowest cost to me. It was worth the wait. Would recommend as genuine garage.
July 28, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello Nikki,
Thank you for taking the time to share your positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Exeter Sowton. We are especially pleased that the team went above and beyond to resolve your issue.
Best regards,
Eddie
Customer Care - Protyre
DON'T BOTHER!
Popped in to Protyre first thing, as i used to with Mid Devon Tyres - Had a puncture. As i started to speak i was met with "you booked in?" I wasn't as i was seeking availability. Next sentence was "Three o'clock". When i tried to establish what three o'clock meant, he repeated him self. I then managed to ask a question - what is three o'clock? I was then advised that as i wasn't booked in, three o'clock was the earliest i would be seen (it was just after 08:30). So, if he had said that at the beginning, that would be fair enough. I then asked if he knew anywhere locally that may be able to help me. Reply, "type tryes in to google". I asked again and added does he know any company names i could look for but alas was met with the same response. Frustrated and fed up i left. Have been coming here, to Mid Devon Tryes for years and never had this.
All i can say is, if any of your KPI's are lack of customer service and / or being as unhelpful as possible, well then you would score 100% (5 stars)
I did find a company called Sowton MOT's, near Screwfix who were extremely helpful. Guess where i will go in future?
July 30, 2026
Unprompted review
Reply from Protyre Autocare - Exeter-Sowton
Dear Markee,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
I had great service at Protyre Sowton
I had great service at Protyre Sowton. I booked my car in online and when I arrived for my appointment my car was taken straight away and the work was done. Thank you.
July 30, 2026
Reply from Protyre Autocare - Exeter-Sowton
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Exeter Sowton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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