Protyre Autocare - Exeter Reviews 

2,164
TrustScore 4.5 out of 5

4.7

5 Trusham Road, Marsh Barton, EX2 8NW Exeter, Devon, GB


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Rated 5 out of 5 stars

Phoned around as you do for motorcycle tires, but for the same tire, fitted to my bike, they came back £120 cheaper than a well known dealership in Exeter!! Booked my slot, hour later off on some new... See more

Rated 5 out of 5 stars

Was recovered to the Exeter branch today having got a large piece of metal in my tyre!! The staff couldn’t have been nicer and even managed to squeeze me into an earlier cancellation than the booked t... See more

Company replied

Rated 5 out of 5 stars

You say exceptional,I agree,the guys at Exeter are and always have been since I have used them many times in the past 6/7yrsand are always very pleased with the results.very friendly so helpful,infor... See more

Company replied

Rated 5 out of 5 stars

always great guys and great service - explain matters clearly and never go OTT like some people. Been using them for 20 years now and HGHLY RECOMMEND - use the Protyre web to buy tyres as cheaper and... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 5 Trusham Road, Marsh Barton, EX2 8NW, Exeter, Devon, United Kingdom

  • 01392 412610

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,164)

34,491 reviews in the last 12 months

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Rated 1 out of 5 stars

Vacuum tested my aircon system

Vacuum tested my aircon system. Apparently passed regassed. Halfway home and gas had ran out and blowing hot air. Brought car next day ran a vacuum test again and this time failed!!?! Couldn't find out where leak is as was told they dont have the means to. Was given a free regas after it was mended or a refund. I chose refund.

How to prevent this in future?? Maybe pressure testing kit instead of a vacuum test. Would have found the issue the first time. Also didn't get 25 per cent off as booked online. The option didn't come up to add it. Was told by garage I would have to speak to parent company as they are running the website and can only sort it with them!

May 25, 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Mr Orton,

We are sorry to hear about the issues you experienced with your air conditioning service and the online discount.

We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Always cheerful

Always cheerful, efficient, helpful and made welcome...

Also, whilst waiting to collect car, a comfortable seat and a nice cup of coffee free of charge from machine too.

What's not to like and certainly recommend

Linda Penney

May 25, 2026
Rated 5 out of 5 stars

Excellent service, friendly staff

I couldn’t fault the service I had from the guys at Protyre Marsh Barton Exeter. They were very friendly and accommodating. They went above and beyond what I expected and I have no hesitation in recommending them on price and service.
Many thanks guys,
The Rev!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

The guys at the desk x

The guys behind the counter were amazing I think 3 of them plus the boss were brilliant with me can’t speak highly enough about them ,,, also sorted my tyres !!!!!

May 12, 2026
Rated 1 out of 5 stars

Extra charges at depot after ordering on line .

Paid for two tyres on line to be fitted at the depot that I have done several times before . When I dropped the bike off about 10 mins later I had a phone call and asked to pay extra £60 fitting charge. When I asked why they said there was a ongoing IT problem and it wasn't charged online so I replied if that's the case why haven't you sorted the problem rather than keep selling tyres and asking people to pay extra when they arrived .

May 18, 2026
Protyre Autocare - Exeter logo

Reply from Protyre Autocare - Exeter

Dear Mr Gay,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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