Excellent service yet again for service and mot from team pro tyre @ west moors under the leadership and management of Chris Machem. Nothing too much trouble and friendly honest advice given at all st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked my appointment for a free check on my tyre pressure monitors via the website, which was easy to do. Manager and staff were straight on it whilst I enjoyed complimentary coffee in their clean,... See more
Company replied
Easy to order, work was done in the timescale promised and the local cafe served a great coffee and bacon roll. Price was good for the tyres and the discount for the tracking was very helpful. Recep... See more
Very easy booking process with a large selection of available tyres from which to choose. Service on the day was quick and efficient with the welcome and handover completed in a friendly manner by the... See more
Company replied
Company details
About Protyre Autocare - Ferndown Ringwood Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Ringwood Road, West Moors, BH22 0AD, Ferndown, Dorset, United Kingdom
- 01202 855450
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, work was done in the timescale promised and the local cafe served a great coffee and bacon roll.
Price was good for the tyres and the discount for the tracking was very helpful.
Reception team were friendly too.
August 4, 2026
Excellent service as always
Excellent service as always - always on time and always fit tyres quickly
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service yet again for service…
Excellent service yet again for service and mot from team pro tyre @ west moors under the leadership and management of Chris Machem. Nothing too much trouble and friendly honest advice given at all stages of the process, can’t recommend them highly enough. Well done
August 10, 2026
Unprompted review
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and accommodating staff
Very helpful and accommodating staff
Easy to speak to
August 10, 2026
Poor customer service and questionable advice
I booked online for two new front tyres, front wheel alignment and an air conditioning regas.
When I dropped the car off, I was told by the receptionist that swapping the part-worn rear tyres to the front axle and fitting the new tyres to the rear "isn't done anymore". This surprised me, as it appears to contradict Protyre's own published safety guidance, which recommends fitting the newest tyres to the rear axle where possible.
I then received a call only about an hour later to say the car was ready. When I collected it, I was told the air conditioning system had a leak and would need to be inspected by an air conditioning specialist. Although I understood there was a leak, I expected the regas to provide at least some cooling. Instead, the system was only blowing warm air.
When I questioned this, the technician told me they knew the air conditioning wasn't going to work properly but carried out the regas anyway because I had already paid for it online. I found this very disappointing. If it was already known that the service would not achieve the intended result, I believe I should have been contacted and given the option before the work was carried out. After I raised my concerns they agreed to refund the £75 for the regas.
Overall, I felt the level of advice and customer service fell well below what I expected. The contradictory advice about tyre fitting and carrying out work they knew was unlikely to be successful left me with the impression that convenience was prioritised over customer care.
August 3, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Dear Henry Parish,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Thippard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very easy booking and extensive stock
Very easy booking process with a large selection of available tyres from which to choose. Service on the day was quick and efficient with the welcome and handover completed in a friendly manner by the reception staff.
July 31, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Mr Watts,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Very respectful, knowledgeable and friendly staff. I would highly recommend using this depot
July 31, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Tejinder,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Hilary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Roy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent
Excellent, helpful and accommodating service as always. These guys really know how to look after a customer.
September 17, 2025
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very quick service and also a great…
Very quick service and also a great price thankyou
August 3, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Mrs Loader,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service with prompt attention to…
Good service with prompt attention to all details and advice as necessary.
August 3, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and price
Great service and price. Chris and Tom are always very friendly and helpful. Often get discount codes for tyres, service and MoT.
August 3, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Jeff,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good, honest service
Booked my appointment for a free check on my tyre pressure monitors via the website, which was easy to do. Manager and staff were straight on it whilst I enjoyed complimentary coffee in their clean, tidy, comfortable and friendly waiting area. Manager did me a generous discount deal on replacement of four ( which I knew were necessary). Free tyre check and written report which assured me that I wouldn’t need to replace any tyres for another 5000 miles ( when I was expecting and ready to replace all four! ). I shall return to them for that when the time comes. Great job and thoroughly recommend this branch of Protyre!
July 28, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Happy friendly honest business
Everything went as expected. Be better if they'd pass my car for MOT 😂
Good reliable helpful company
August 3, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Miss Hewitt,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I had my day time light warning come on…
I had my day time light warning come on , Halfords ,said that they could not fix it. It had to be on a ramp. So again I had to go to protyre at Ferndown ( Westmoors) booked in for the next day. Job done also had my air conditioning done . Thanks
July 29, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Gary,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great price and dealt with swiftly
Great price and dealt with swiftly. Nice waiting area with attentive staff. Even the customers with dogs get doggy treats. Very happy
July 29, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Gary,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service on the day it was needed
Great service on the day it was needed. They even had the Job done before the scheduled time.
July 29, 2026
Reply from Protyre Autocare - Ferndown Ringwood Road
Hello Mr Payne,
We would like to thank you for sharing your feedback regarding the service you received at our Ferndown branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.