Good job & good value. Shame the parts were ordered/delivered incorrectly. This meant I had to hang around but not for long as correct prices arrived quickly and were £70.0 cheaper. Facilit... See more
Company replied
Location
Switch location1 Woodrow Way, Bristol Road, GL2 5DX Gloucester, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve used these guys a few times over the past year or two, can’t fault them to be fair. When things have not gone to plan they have been very quick to rectify the issue, eg my aircon system would no... See more
Company replied
Fantastic service by Protyre - After realising early one morning before a long journey that I needed a new front tyre, I was beside myself trying to find somewhere local to me who had a tyre in stoc... See more
Company replied
Service on visit was fine and I was promised an email receipt for tyres and tracking, which didn’t turn up so I called to enquire as to its whereabouts and was told that it would be sent again and wou... See more
Company replied
Company details
About Protyre Autocare - Gloucester Woodrow Way
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
1 Woodrow Way, Bristol Road, GL2 5DX, Gloucester, Gloucestershire, United Kingdom
- 01452 526594
4.8
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Gents at bathwick motors always do me proud, used them for years, would recommend to anyone.
September 29, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
MOT and Service
Excellent service and mot carried out on my car, will be back next year.
September 29, 2025
Great service
I was a little early, but it didn't seem to be an issue. As soon as they had space the car was into the workshop and the tyres were off on new ones on withing 25 mins!
September 13, 2025
Unprompted review
Reply from Protyre Autocare - Gloucester Woodrow Way
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great company
This is my third time using protyre and I’m really pleased with their work. Will be using them for my large service.
September 24, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Hello Karlos,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good Service
Arrived at the appointed time and the everything went well.
I always go to Protyre for tyre related issues etc as the service is very good and will continue to do so.
September 24, 2025
Always greeted with a polite and…
Always greeted with a polite and helpful attitude, nothing seems to be a problem for them
They give you straight forward answers to your requirements
And the workmanship is of a high standard, well done guys I’ll be back
September 22, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Hello Chris,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester Woodrow Way
Dear Customer,
We're happy to hear that you were impressed with your first experience at our Gloucester Woodrow Way branch .
Thank you for your positive feedback; it means a lot to us.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Battery install
Fast & efficient work, clear language & a friendly comfortable atmosphere
September 10, 2025
Very good service, highly recommend.
Very good service, professional honest service throughout.
September 15, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Dear Mr Franklin
We appreciate you sharing your positive experience you had at our Gloucester Woodrow Way branch .
We're happy to hear you received professional, honest service. Thank you for your feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
THE GOT ME IN STRAIGHT AWAY FOR FLAT…
THE GOT ME IN STRAIGHT AWAY FOR FLAT TYRE BUT DID FEEL THAT IF WAS CONVENT THAT THEY ONLY HAD A PREIMUM IN STOCK WHEN I WANTED A BUGET BUT NEED A TYRE STRAIGHT AWY
September 10, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Dear Mike Davidson,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Quickly seen and fitted in
Quickly seen and fitted in, great service and reasonable prices!!
September 10, 2025
Excellent service
Excellent service, walked in work was accepted and done straight away! No questions asked or needed
September 3, 2025
Friendly front desk
Friendly front desk, good communication and great qork on the car 👍🏼
September 1, 2025
Good price but more openness needed.
Good price and was able to get a discount online for my MOT. However I do have a couple of concerns. The waiting room has a poster up saying "We will never undertake unnecessary work - ever!" My car failed its MOT on a ball joint that had too much play. The garage more or less insisted though that both ball joints should be replaced, not just the faulty one. I questioned this but they still said they would recommend both be replaced so I agreed but not sure this was really necessary. Their quote for repairs also included a high price for 2 new back tyres. When I question this, they said both tyres were still legal but were on the advisory list. I said I would have monitor them and get them replaced when they needed to be replaced so they reduced their quote by around £200. Turns out neither of them will need replacing for a good few months yet. Also there are branded and budget tyres available at various prices but they garage made no mention of this at all - the customer needs to be presented with the options so they can make an informed choice. Sounds like they were actually trying to undertake unnecessary work to me.
August 12, 2025
Unprompted review
Reply from Protyre Autocare - Gloucester Woodrow Way
Dear Andrew Gregory,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Good timely experience overall but could be better
Good timely experience overall. However, I was quoted for 2 new tyres when the tyres were an advisory not an mot fail. I was also only given 1 high price for these but there was branded and budget tyres so the various options need to be provided so the customer can decide for themselves. Also the car failed on 1 ball joint but the garage more or less insisted on replacing both of them which was unnecessary. There is a sign up in the waiting room saying that they never undertake unnecessary work ever. Well here's 2 examples of trying to do just that.
August 18, 2025
My requirements were listened to.
My requirements were listened to.
I was advised as to the cost ,which was explained.
I am 86 years old ,not too clever with cars,and
had my mind put at rest when not bombarded with
"clever care talk"
My continued custom is assured, thank you.
August 11, 2025
Reply from Protyre Autocare - Gloucester Woodrow Way
Hello Antony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.