The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... See more
Company replied
Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... See more
Company replied
Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
Company replied
I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... See more
Company details
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Keen prices, mostly OK personal serrvice.
The online booking service is good and the practical service given in the work bays is also good in my exeprience. Pricing is competetive - staff attitudes in the shop vary from very friendly and helpful to unhelpful almost to the point of obstructional, depending on the individual you have to deal with on a particular day - which somewhat takes the shine off the experience.
March 27, 2026
Reply from Protyre Autocare - Great Dunmow
Dear David Arlette,
Thank you for leaving us a review.
We are pleased that you find the online booking service, prices and the work carried out by the team in centre to be good. However, we are sorry to hear that you have received varying levels of customer service. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Been a customer for many years,,this…
Been a customer for many years,,this time a MOT and great service and price as well,will return in due course..
March 23, 2026
Henry at Dunmow branch very helpful and…
Henry at Dunmow branch very helpful and friendly when my car had MOT .
March 23, 2026
Stress free
Have been a lifesaver with constant tyre issues. Henry and team have always been happy to help! Fingers crossed now all sorted for a while. Thanks for making a very stressful time less stressful. 5*
March 18, 2026
Great service
Great service, all very good. The guys are quick, thorough and a good price too.
They are also very good at dealing with problem people, as I witnessed. They deserve a medal for dealing with some entitled people. They’re doing a fab job, keep it up, guys!
March 18, 2026
I went for Gold.
The actual MoT took about 5 minutes longer than anticipated but everything else all OK, so I booked a gold service.
March 11, 2026
Very helpful and friendly staff.
March 2, 2026
Reply from Protyre Autocare - Great Dunmow
Dear Mr Keast
We appreciate you taking the time to leave us this 5-star review.
We are delighted to hear that you were happy with our helpful and friendly staff at our Great Dunmow branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Top marks to Henry and Tate
Pot hole wrecked yet another tyre which was beyond repair. Turned up unannounced at the Dunmow centre and was greeted by Henry who took my details and started to process immediately. It was 11:00 on Saturday morning so I expected a wait.Henry informed me that there was a 60 min. wait time. Tate started to deal with the tyre within 30 mins and was kind enough to show me the damaged tyre. All done within 45 mins and my replacement Goodyear was a reasonable price too. Efficient and friendly service and hats off to Henry and Tate who were both stars and had me on my way swiftly. Would recommend.
February 28, 2026
Unprompted review
MOT Test
Easy to book a test at a time to suit online at a reasonable price. Test conducted promptly while I waited. Coffee and other drinks provided FOC. Good experience.
February 23, 2026
Reliable and quality work
We have cars Mot and service here and have done for a few years now. The quality of work is great and they always give good advice on options. Their customer service has improved greatly with prompt answering of calls and someone being at the reception desk.
January 19, 2026
Excellent service
Excellent service, staff polite and very helpful, quick efficient service. Would highly recommend, when required shall be going back to them.
February 20, 2026
Online order from Protyre…
I ordered my tyres online from Protyre and got a competitive price. What makes Protyre good is that they are a proffesional company with properly trained staff. There was no up selling and they were very efficient. Would definitely use again.
February 19, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.