The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... See more
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Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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See what reviewers are saying
Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... See more
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Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
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I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... See more
Company details
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1K reviews
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Punctual timing of appointment workrt…
Punctual timing of appointment work completed on time friendly staff waiting room could do with a TV
February 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a puncture repair which didn't…
I had a puncture repair which didn't hold and still went down, which then ended up with a tyre replacement. The tyre price was matched to another supplier but didn't originally receive puncture repair refund. However after review, this was deemed an oversight and the puncture repair was refunded.
February 9, 2026
Reply from Protyre Autocare - Great Dunmow
Dear Simon,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Speedy service very friendly staff and…
Speedy service very friendly staff and good product range
February 11, 2026
Been using the guys for over 10 years…
Been using the guys for over 10 years now and I’m always happy with the service. As a ex mechanic that’s to lazy to crawl under the car anymore I fine them trustworthy and pricey are reasonable
February 11, 2026
Happy with the service.
I had a MOT done which I found easy to book on-line, I did try to telephone a couple of times but after 10 minutes not being able to get through I decided to go there and speak to them. I found them polite and very helpful. Overall I was happy with the service hence 5 stars.
February 11, 2026
2 tyres renewed in about 20 mins
2 tyres renewed in about 20 mins, no waiting. All pleasant staff and free cuppa in waiting area. Great service.
February 6, 2026
Unprompted review
Great service
Great service, staff are very helpful and friendly. And the tyres and service is very competitively priced.
Nice waiting area, and tea and coffee and a toilet facilities.
February 9, 2026
Happy customer
Got there early morning , dropped keys, was keep informed, mot and service , passed mot , had some advisories, wasn't rushed into having them done. I chose to get them done... picked my car up early afternoon , and price wasn't over the top .
January 28, 2026
First class service as always !!
First class service as always !!
Thank you to Stuart and the team for running another service and MOT on my car. Thanks and highly recommend
January 26, 2026
Excellent and helpful service
Excellent and helpful service. George did all he could to get things sorted so that I could make a tight deadline. Thanks.
January 21, 2026
Friendly welcome, efficient work.
Friendly welcome. Efficient service and completed task on time. (And they kept my car overnight when I wasn't able to pick it up the same day.)
It is the welcome and efficiency that I have come to expect, over the years I have been dealing with Protyre (Tyremart).
January 19, 2026
Competitive price work carried out on time
Competitive price work carried out on time
January 14, 2026
Limited Stock Online
Wasn’t able to pre-order the tyres I wanted as limited stock. Attended the garage and they could not order. They helped identify alternatives brands in stock and fitted. Unfortunately missed out on the online savings as purchased on site.
January 14, 2026
Reply from Protyre Autocare - Great Dunmow
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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