The male receptionist was very rude . Firstly I was kept waiting to book my car in and when he did eventually appear , He asked my name and then told me I was late in a very abrupt manner and would h... See more
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Location
Switch locationUnit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN Great Dunmow, Essex, GB
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Always an amazing fast service. The gentleman took my keys before opening which free’d up my day even more. Very helpful staff and polite. lovely and clean building and working area. Will be going ba... See more
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Able to book direct on line for air-con check (ie: no telephone queuing) with confirmed date and fixed pre-priced quotation. Friendly service and comfortable waiting room (free coffee). Previously use... See more
Company replied
I arrived on the nose of opening time without an appointment and they fitted me in straight away honouring the tyre price I found on their website the night before! Excellent service, staff are fri... See more
Company details
About Protyre Autocare - Great Dunmow
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 16-17 Oak Ind Est, Chelmsford Road, CM6 1XN, Great Dunmow, Essex, United Kingdom
- 01371 873717
4.6
Excellent
1K reviews
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Above and beyond!@
Thank you to the lovely Employee/Manager not sure of the gentleman's job role.
I turned up 8.20am panicking with a Coolant Warning light.. he very kindly checked it and replenished it before opening time. Thank you once again it was very decent of you and I really appreciate your very kind service
January 6, 2026
Unprompted review
Tyre Pressure monitoring system reset issue
I had four new tyres fitted and then had an issue with the car's TPMS warning light. The fitter at Protyre Dunmow was very helpful when I brought the car back to have the tyre pressures checked. His name was Henry and he checked the new tyre pressures for me which were all correct and advised me that the the TPMS system should reset itself after driving the car for an hour or so. It did reset as he had advised me. I would use Protyre again.
January 7, 2026
Unprompted review
Friendly bunch
Friendly bunch, especially Henry and George, it was the first working day back after Christmas, so I expected an issue with stock or not booking. I walked in - with a puncture, it was repairable for about £30 - no upsell pressure. I had a nice chat and a coffee with Henry and George, whilst the technicians sorted out the puncture.
December 29, 2025
Excellent service!
January 7, 2026
Very good service seen within 45 mins
January 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
10/10
Went in for a slow puncture. They had a look and fixed it very quickly. The staff were amazing and helped a lot.
January 2, 2026
Reply from Protyre Autocare - Great Dunmow
Dear Park,
We appreciate you taking the time to leave us such a fantastic review!
We are so glad to hear that our team at our Great Dunmow branch was able to quickly resolve the slow puncture and provide helpful service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Great service ,mechanics were helpful .
December 31, 2025
Reply from Protyre Autocare - Great Dunmow
Dear Maxine collins,
We appreciate you taking the time to leave us a review!
We're glad to hear that our mechanics were helpful and provided great service at our Great Dunmow branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Lovely staff and great knowledgeable…
Lovely staff and great knowledgeable service for MOT
December 24, 2025
Reply from Protyre Autocare - Great Dunmow
Hello Caroline,
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that our team in centre provided knowledgeable service for your MOT.
Best regards,
Eddie
Customer Care - Protyre
I always find everyone so polite and…
I always find everyone so polite and friendly and go out of their way to help
December 19, 2025
Car motAll good no problems booked on line job…
All good no problems booked on line job done happy days 😎👍🏻
December 22, 2025
Not just an MOT
Very professional, confidence boosting very thorough job, not the usual feeling for an MOT
December 15, 2025
Good efficient service.
December 15, 2025
Super efficient service… front desk…
Super efficient service… front desk polite & helpful.
December 10, 2025
Reply from Protyre Autocare - Great Dunmow
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Great Dunmow
Dear Jurgita,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Great Dunmow branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent work carried out.
Very pleased with the excellent work carried out on my car. Albeit costly I appreciated the advice I was given and great customer care and getting me up and running very promptly. Thank you very much.
December 4, 2025
Reply from Protyre Autocare - Great Dunmow
Hello Mr Jeffery,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Great Dunmow branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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