Protyre Autocare - Guildford Moorfield Road Reviews 

1,603
TrustScore 5 out of 5

4.8

42 Moorfield Road, Guildford, GU1 1RU Guildford, Surrey, GB


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Rated 5 out of 5 stars

We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding th... See more

Company replied

Rated 5 out of 5 stars

I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual. What stands out for me is the quick and simple booking system - dire... See more

Company replied

Rated 5 out of 5 stars

I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph. At reception, they technically offered a wheel balance and check. I expected that this ta... See more

Company replied

Rated 5 out of 5 stars

Very pleasent staff both booking in and mechanic, waiting for me when I arrived and got straight on with my MOT ,as I waited I could see on a Tv screen the car being checked. Clear advice given afterw... See more

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Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Guildford Moorfield Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 566355

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,603)

33,781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good they failed my MOT saying that…

Not good they failed my MOT saying that the power steering was leaking and i had to go to the main dealer,
The main dealer(Nissan) said it wasn't leaking just residue on the joints and passed its MOT

May 2, 2025
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Raymond Atkinson,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our  Guildford Moorfield Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Great Service

Booked MOT online and received £10 against the booking. Arrived early, they attended to the vehicle early and were professional amd courteous throughout.

February 25, 2026
Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff. They always make you feel welcome and give me special attention knowing I lost my husband recently. I feel confident that the work they do on my car is necessary unlike many garages who ‘find’ problems!

February 16, 2026
Rated 2 out of 5 stars

Beware hidden costs

To be fair, the service generally was good but with a few caveats. Trying to charge £10 per wheel to swap the front tyres to the back, unbelievable for undoing 4 extra bolts per side when I was spending several
Hundred pounds.
I punctured one of the new tyres within a week on a pothole so went back again. This time the mechanic told me I also needed the existing rear tyres replacing for some absolute nonsense reason, which was missed the week before. So beware of unnecessary upselling, I checked them with another garage and were told they were fine.
Also, price wise they added £40 to the price in the garage compared to online (price matched after I complained) but again, beware

February 18, 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Customer,

Thank you for notifying us of your concerns regarding the costs. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

It was a last minute booking

It was a last minute booking following a need to check steering geometry after an encounter with a large pothole..

Protyre fitted me in and did check and adjustments in 45 minutes.

Great friendly and professional service

February 18, 2026
Rated 5 out of 5 stars

Extremely helpful!

Extremely helpful when I visited after having a puncture in a tyre. Had all 6 childminding children with me and it wasnt an issue at all. Very friendly and although the issue wasnt resolved - through absolutely No fault of the garage, I am so grateful for their time.
I would highly recommend them and will use them again in the future. Thank You!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

My heroes

My heroes. On the way to St George's Hospital Tooting to visit my husband who was in ICU after a major heart operation and I picked up a slow puncture. Wasn"t too far from Protyre and so went there. After confirming a puncture in one rear tyre and thin tread in the other they quickly changed ithem. This on a day when they had customers coming from everywhere. I am so grateful they prioritised me. Thank you very much Mick and the team for your help.

February 3, 2026

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