Protyre Autocare - Guildford Moorfield Road Reviews 

1,600
TrustScore 5 out of 5

4.8

42 Moorfield Road, Guildford, GU1 1RU Guildford, Surrey, GB


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Rated 5 out of 5 stars

We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding th... See more

Company replied

Rated 5 out of 5 stars

I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual. What stands out for me is the quick and simple booking system - dire... See more

Company replied

Rated 5 out of 5 stars

I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph. At reception, they technically offered a wheel balance and check. I expected that this ta... See more

Company replied

Rated 5 out of 5 stars

Very pleasent staff both booking in and mechanic, waiting for me when I arrived and got straight on with my MOT ,as I waited I could see on a Tv screen the car being checked. Clear advice given afterw... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Guildford Moorfield Road

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, United Kingdom

  • 01483 566355

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,600)

33,750 reviews in the last 12 months

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Rated 5 out of 5 stars

Fourth MOT in a row for my Tesla Model 3 at Protyre Guildford

This was my fourth year of having my Tesla Model 3 MOT'd at Protyre Guildford and as usual the process was straightforward and very pleasant. From service technicians to front of house and management, everyone seems to enjoy their job and look out for each other and the customer. A nice touch is being able to sit in the comfy waiting area and see my car being driven onto and then raised on the professional 4-post car lift via the large TV monitors, while I get on with some work or enjoy a free coffee. I know from previous visits that they will do a thorough job and find any safety issues (like damaged tyre walls) and be able to help me get back on the road very quickly.

March 19, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and service at short notice. Got us out of a jam.

Big shout out to Becky who treats people like people and whose communication and service level is simply wonderful.

Their recent service to us has meant that we have now switched our regular garage to them!

March 23, 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service from everyone I dealt with.
Went in with a puncture and was back on the road again within the hour.
Thanks!🙂

March 3, 2026
Rated 5 out of 5 stars

Hunter 4 wheel alignment

Second time visiting the Guildford branch for 4 wheel alignment on the Hunter system. Great service, good knowledge and technicians. Love the certificate on the wall re not ripping women off, nice touch. Will definitely use again.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Always friendly and they thoroughly…

Always friendly and they thoroughly check the order to make sure you're getting the correct tyre(s) for your vehicle.

February 27, 2026
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Nigel Eastman,

We appreciate you sharing your feedback.

We're happy to hear that you find our team at our Guildford Moorfield Road branch, friendly and that we thoroughly check your order to ensure you get the correct tyres for your vehicle.

Thank you!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 1 out of 5 stars

Not good they failed my MOT saying that…

Not good they failed my MOT saying that the power steering was leaking and i had to go to the main dealer,
The main dealer(Nissan) said it wasn't leaking just residue on the joints and passed its MOT

May 2, 2025
Protyre Autocare - Guildford Moorfield Road logo

Reply from Protyre Autocare - Guildford Moorfield Road

Dear Raymond Atkinson,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our  Guildford Moorfield Road branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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