The staff were very helpful and did a good job at a reasonable price ans came out and showed me how they repaired the locking device of the boot.
Company replied
Location
Switch locationUnit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB
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See what reviewers are saying
We turned up at Kiplings this morning having got a dead battery over the weekend. We met with Roy working in Reception who advised that they could fit a new battery more or less straight away. We were... See more
Staff were brilliant. Clear in communications, helpful and friendly. The MOT service was efficient with a pleasant seating area for waiting. The booking service was easy.
Company replied
I recommend this car repair shop. I always have my service and inspections done there. Excellent communication; any additional faults found were quickly resolved after quick phone call to me. The esti... See more
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Company details
About Protyre Autocare - Hemel Hempstead
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, United Kingdom
- 01442 259665
4.5
Excellent
751 reviews
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The staff are very polite
June 25, 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Amelia,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Staff were brilliant
Staff were brilliant. Clear in communications, helpful and friendly. The MOT service was efficient with a pleasant seating area for waiting. The booking service was easy.
June 16, 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Georgina,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very helpful and did a great job…
The staff were very helpful and did a good job at a reasonable price ans came out and showed me how they repaired the locking device of the boot.
June 22, 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Bernard Coshall,
We are so glad to hear our team at our Hemel Hempstead branch provided helpful service and a reasonable price, even demonstrating the repair.
Thank you for your kind words!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Ms Dillon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Adam,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very professional service
Very professional service. I would definitely recommend this place.
June 12, 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello GCarini,
We truly appreciate your 5-star review! We are delighted to hear you received professional service from the team in centre and would recommend us. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I recommend this car repair shop
I recommend this car repair shop. I always have my service and inspections done there. Excellent communication; any additional faults found were quickly resolved after quick phone call to me. The estimate was provided before the repair, and there were no surprises. The parameters before and after the adjustments were also shown. The car was returned on time, and everything was handled pleasantly and efficiently. Professional customer service.
June 5, 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Jakub,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The branch manager was rude
The branch manager was rude, had zero people skills, he spoke to myself and at least 3 other customers whilst I was there bluntly.
May 23, 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Paul,
Thank you for taking the time to bring this matter to our attention.
Customer service is important to us, and we always expect the highest quality from our team members, therefore we have raised your concerns with the Area Manager who will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly and warm welcome from staff
Friendly and warm welcome from staff. Felt I could completely trust them with my vehicle.
May 27, 2026
We will be back …
This is the second time we have visited this garage in Hemel for new tyres. We returned after a great first experience and Alex and the team didn’t disappoint on our return. Great service , great communication and nice choice of tyres. Thank you
May 23, 2026
I wanted to pay monthly
I wanted to pay monthly, in four months, but your system didn’t work, very disappointing
May 25, 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Mr Meluzzi,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Protyre Autocare Hemel Hempstead 12 May…
Protyre Autocare Hemel Hempstead 12 May 26
I was getting the two front tyres changed on my car. During the removal of my old tyres, one of the valves needed to be cut off the wheel due to corrosion. The valve is the type with a tyre pressure sensor. With the tyre off the wheel and the old valve sensor broken I was quoted £90 for a replacement sensor valve. If I chose to just have an ordinary valve fitted the warning light on the car dashboard would remain on. At this point I really didnt have much choice than go with the new sensor valve at £90 eventhough at the time I thought this was very expensive. Later I checked the retail cost of these sensor valves and they were priced between £45 and £55. I really feel that in the moment when I didnt have any choice I was charged an inflated price for the sensor valve. I wouldnt have minded paying a little bit more but nearly double the retail price is not customer friendly at all. Such a shame because up until that point my customer experience with Protyre had been very good. I have since been contacted by Protyre customer service, they listened to my complaint and offered a very agreeable solution. Sometimes things go wrong and whats important is how a company put it right. Thank you Stacey you did a great job resolving my complaint.
May 20, 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Spencer,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
I booked a date but then realised I…
I booked a date but then realised I need to change it so o phoned the centre that I had chosen and asked if I could change the day and yep they could fit me in and phoned when I need extra done to the car to confirm what had to be done and price and was all goo To go .
May 20, 2026
The staff were very helpful
May 20, 2026
Highly Recommend
I have always found Protyre Garage to be thorough, efficient and reliable with pleasant staff.
May 12, 2026
Very professional service
Very professional service
2 tyres replaced, very competent, knowledgeable and professional
May 11, 2026
Prompt and efficient
Arrived just before my appointment time, and pleased they were ready to start the MOT immediately.
Suitable area to sit with coffee available.
May 13, 2026
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