Protyre Autocare - Hemel Hempstead Reviews 

780
TrustScore 4.5 out of 5

4.5

Unit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I took my van to Protyre for an Aircon regassed after purchasing a discounted voucher from Groupon. The staff were polite and friendly. I was offered an appointment within a few hours of contacting th... See more

Company replied

Rated 5 out of 5 stars

Had my wheels aligned at Protyre, Hemel Hempstead on a 50% off offer. Booking online was straightforward and easy with plenty of availability including same day. Staff were great and it was all done... See more

Company replied

Rated 3 out of 5 stars

Easy to book online, but marketing send chase emails based on outdated data - offered me 20% off a day after I'd booked my MOT. Standard of MOT seems very variable a "clean pass" last year got 5 advis... See more

Company replied

Rated 5 out of 5 stars

We bought a Groupon to re-gas our aircon. We were impressed with the efficiency, cleanliness of the site and the friendly welcome we received. Will definitely remember this company and would use again... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, United Kingdom

  • 01442 259665

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

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4.5

All reviews

(780)

35,062 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, knowledgeable and professional

Protyre staff are wonderful people. They have excellent front of house manner, treat everyone with respect and dignity, and explain plainly the work they need to do on your vehicle. Professional and friendly. Thank you Protyre!

March 3, 2025
Rated 2 out of 5 stars

I change my two front tyres and add on…

I change my two front tyres and add on £20 for front wheel alignment, when finished the job , they told my rear tyres need alignment too, but need cost £129~, that is really really expensive, I can’t afford it

February 12, 2025
Protyre Autocare - Hemel Hempstead logo

Reply from Protyre Autocare - Hemel Hempstead

Dear Mr Cheung,

Thank you for taking the time to raise your concerns. We understand your frustration with the unexpected cost of rear wheel alignment.

We have notified the Area Manager of this and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

I go to protyre hemel for my MOT and…

Every year I go to Protyre Hemel for my MOT and any resulting work. They are usually very busy which I take as a good sign and I feel that my car is in good hands. Prices are comparable so I don’t feel any need to move on. The staff are friendly and efficient.

January 20, 2025
Rated 5 out of 5 stars

Booked in for an MOT

Booked in for an MOT, really good value, efficient service, comfortable waiting area, staff all lovely. Would definitely recommend it!

January 15, 2025
Rated 5 out of 5 stars

Always good service.

In my experience always good customer service. Easy to book, easy to obtain the service and vehicle ready at stated time. Happy to promote this venue.

January 13, 2025
Rated 5 out of 5 stars

Very impressed

Very impressed. Made a timed appointment online; car looked at within 5 mins of arriving.

Polite and friendly staff. No BS.

Analysis completed and I left within 30 mins with a fixed car.

I'd use again.

January 3, 2025

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