There were just 2 guys at work when I went for my new Falken tyres.... They were working flat out and mostly did not have time to answer the phone, which was runging almost constantly... I cannot prai... See more
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I just managed to get to ProTyre near Holton Heath near Wareham with a puncture. I had no appointment but the staff there were very helpful going above and beyond reasonable expectations I would like... See more
Company replied
Excellent service from the Holton Heath staff. Booked tyres and alignment online but looks like website had glitch as tyres not in stock and alignment booked for different time than tyre fitting. Holt... See more
I've used this outfit quite a few times now and never been less than very impressed. The workshops are clean & tidy the young guys are smartly dressed & very polite & obliging. The boss supervises eve... See more
Company replied
Company details
About Protyre Autocare - Holton Heath
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Wareham Road, Poole, BH16 6JW, Holton Heath, England, United Kingdom
- 01202 631122
4.7
Excellent
527 reviews
Asks customers to review
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There were just 2 guys at work...
There were just 2 guys at work when I went for my new Falken tyres.... They were working flat out and mostly did not have time to answer the phone, which was runging almost constantly... I cannot praise them highly enough - they did their very best with the numbers of staff allocated to that branch by their head office - makes you wonder about head office motives...
June 29, 2026
very profesional and friendly staff.
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shambles!
I was booked in for 11.15 am but I had to wait 3 hours to get my tyres done. Other people came in after me and got served before me. The manager seemed to just ignore me as he never gave me an explanation of why there was a delay!
However the fitter that did the job was excellent considering it was a very hot day.
June 26, 2026
Reply from Protyre Autocare - Holton Heath
Dear Chris,
Thank you for bringing this to our attention and we are sorry to hear that you had a longer waiting time than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Very helpful and polite friendly service
June 20, 2026
Reply from Protyre Autocare - Holton Heath
Hello Nicola,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Holton Heath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I just managed to get to ProTyre near…
I just managed to get to ProTyre near Holton Heath near Wareham with a puncture. I had no appointment but the staff there were very helpful going above and beyond reasonable expectations I would like to say a big thank you to them for all! there very much a credit to ProTyre! Well done! Ian Barbara and Monty the dog!
June 17, 2026
Reply from Protyre Autocare - Holton Heath
Hello Ian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Holton Heath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer service
The staff are always willing and helpful. The young men are courteous and knowledgeable. First class customer service.
June 8, 2026
Reply from Protyre Autocare - Holton Heath
Hello Elaine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Holton Heath branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Holton Heath
Hello Mr Funnell,
We appreciate your 5-star review! We are delighted you found our service quick and excellent.
Best regards,
Eddie
Customer Care - Protyre
Excellent Service
June 12, 2026
Reply from Protyre Autocare - Holton Heath
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Holton Heath branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Push out of our allotted time.
We had an an appointment booked for 09:00. We got seen at 09:50. My wife missed her meeting and we were altogether very unhappy. There is no point in booking if you can’t keep basic time keeping especially as we are good customers.
May 27, 2026
Reply from Protyre Autocare - Holton Heath
Dear Chris,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Very good and friendly
May 23, 2026
Did what was expected
May 27, 2026
Had an appointment cancelled at the…
Had an appointment cancelled at the very last minute when I was already there. I had tried to call ahead to check exactly where the location was and no-one picked up the phone. No-one had emailed or called to let me know not to bring the car in and they couldn’t offer another appointment. I now how to wait for the refund to go back into my account.
May 26, 2026
Unprompted review
Reply from Protyre Autocare - Holton Heath
Dear Kirsty Heard,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Efficient and courteous service
Efficient and courteous service. Best tyre fitting experience ever!
May 25, 2026
Great service
Great service. Had two punctures in one week and dispite them being so busy they were able to look after me to ensure I got back on the road quickly. Great customer service and support. Lovely staff. Many thanks
April 29, 2026
The Holton Heath team are really good.
The Holton Heath team are really good.
They showed me the problem with each of my tyres
Also they repaired a valve in another of my wheels and at the end this was free of charge.
Both the fitters are nice lads friendly and happy to explain things.
The office manager efficient, caring and polite
May 22, 2026
Great service
Great service, easy to book a slot and pay online. Friendly service and helpful staff during visit. I would use again
May 18, 2026
Supplied and fitted tyres timely and…
Supplied and fitted tyres timely and with no add ons. Just as ordered.
May 18, 2026
So helpful and so prompt
May 11, 2026
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