Protyre Autocare - Holton Heath Reviews 

554
TrustScore 4.5 out of 5

4.7

Wareham Road, Poole, BH16 6JW Holton Heath, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Manager and team all lovely. I made an error on my tyre booking and they sorted it no problem. Also booked a free brake check and they were very honest, said they were practically new and just gave th... See more

Rated 5 out of 5 stars

I just had the warning light telling me loss of pressure. I thought I had better check it out at Protyre Holton Heath. They were busy but the team there lead by Carla were excellent. Problem sorted... See more

Rated 5 out of 5 stars

I knew the tyres I wanted and called for a price and availability after driving past. The price was agreed and a time set for the following day. The phone manner and professionalism was very good and... See more

Company replied

Rated 5 out of 5 stars

I've used Bathwick Tyres and Protyre for over twenty years and always go back as they offer good advice with quick service. The staff are genuinely interested in doing a good job. Many thanks to Crib... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Wareham Road, Poole, BH16 6JW, Holton Heath, England, United Kingdom

  • 01202 631122

4.7

Excellent

TrustScore 4.5 out of 5

554 reviews

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4.7

All reviews

(554)

35,062 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Had two punctures in one week and dispite them being so busy they were able to look after me to ensure I got back on the road quickly. Great customer service and support. Lovely staff. Many thanks

April 29, 2026
Rated 5 out of 5 stars

The Holton Heath team are really good.

The Holton Heath team are really good.
They showed me the problem with each of my tyres
Also they repaired a valve in another of my wheels and at the end this was free of charge.
Both the fitters are nice lads friendly and happy to explain things.
The office manager efficient, caring and polite

May 22, 2026
Rated 5 out of 5 stars

Very efficient

Very efficient. Sourced a new car battery for me, arrived and fitted. Also checked my tyres and air pressures. A very good experience, well done to the team.

April 29, 2026
Rated 1 out of 5 stars

four wheel alignment

Holton Heath tracking
I took my car to the Holton Heath branch for a 4-wheel alignment. Within one week, a set of brand-new tyres was destroyed, wearing down to the cords on the inner edges.
When I returned, the branch failed to fix it and told me to "try another garage," leaving my car unsafe to drive. I've had to pay for replacement tyres out of pocket. I emailed customer service 5 days ago for a refund and compensation, but I’ve been completely ignored.
Incompetent technical work and zero communication. Avoid this branch.

Sunday 10/05/26
Still had no response to my email

April 15, 2026
Protyre Autocare - Holton Heath logo

Reply from Protyre Autocare - Holton Heath

Dear Customer,

Thank you for taking the time to bring this to our attention.

We can see from our records and can confirm your complaint was raised with Higher Management on the 20/04/2026 following your email. We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.

We apologise for any inconvenience caused but appreciate your patience.

Kindest Regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Wrong tyres were replaced

During a visit to our service garage we were advised that we needed new tyres, even though we'd had all four tyres replaced by Pro Tyre in the previous few months.
We returned to Pro Tyre with the receipts and after a lenghty discussion and examination of the tyres, it transpired that at the last tyre changed, Pro-tyre had replaced the 6 month old front tyres instead of the worn ones rear ones.
The tyres were replaced at no extra cost, however it casued us some inconvenience.

April 13, 2026
Protyre Autocare - Holton Heath logo

Reply from Protyre Autocare - Holton Heath

Dear Diane,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Staff at the centre were lovely

Staff at the centre were lovely, the car was taken in and worked on quickly - finished in under an hour.

The price was only competitive due to an online offer - other local garages were coming in at the offer price over the phone but needed 2 days to get the stock. Protyre had the tyres I wanted ready.

March 2, 2026

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