Protyre Autocare - Ipswich Reviews 1,178

TrustScore 4.5 out of 5

4.7

8-10 Britannia Road, Ipswich, IP4 4PE Ipswich, Suffolk, GB


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See what reviewers are saying

Rated 5 out of 5 stars

They carried out the work on my car in a very professional manner and was very helpful in every way possible and did more than I expected, very grateful so thank you very much

Company replied

Rated 5 out of 5 stars

Booking in for 2 rear tyres was nice and easy to do, I received confirmation straight away .. turned up on the day and my tyres were ready and fitted on time with no issues.. staff were friendly and p... See more

Rated 5 out of 5 stars

The Protyre staff in Britannia Rd., Ipswich are just so reliable and trustworthy. They discuss my annual visit MOT etc and explain everything to me, why and costs. My 15 year old diesel car comes away... See more

Rated 5 out of 5 stars

Lovely staff and very friendly. Very knowledgeable nothing too much trouble nice clean waiting area with tea and coffee available. Would definitely recommend them. Checked tyres and brakes as stan... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 8-10 Britannia Road, Ipswich, IP4 4PE, Ipswich, Suffolk, United Kingdom

  • 01473 723325

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

I have always had great service

For many years I have always had the best service, from honest, reliable & trustworthy people.

September 5, 2025
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Michael​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Staff always very helpful and pleasant…

Staff always very helpful and pleasant to deal with. Highly recommend .

June 17, 2026
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Mr Smith​,

We would like to thank you for sharing your feedback regarding the service you received at our Ipswich branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very efficient service.

Very efficient service.

June 17, 2026
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Bessie,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very professional 👏 👌

They carried out the work on my car in a very professional manner and was very helpful in every way possible and did more than I expected, very grateful so thank you very much

June 13, 2026
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Garth,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Always a pleasure to deal with Protyre…

Always a pleasure to deal with Protyre - efficient and reasonably priced

June 12, 2026
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Gary,

We appreciate you sharing your feedback regarding our efficient and reasonably priced service. We're happy to hear you had a pleasant experience!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Ipswich logo

Reply from Protyre Autocare - Ipswich

Hello Sally,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ipswich branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Booking in for 2 rear tyres was nice…

Booking in for 2 rear tyres was nice and easy to do, I received confirmation straight away .. turned up on the day and my tyres were ready and fitted on time with no issues.. staff were friendly and polite .. I can not fault the service I received. I would definitely use Pro tyre again 10/10

June 3, 2026
Rated 5 out of 5 stars

MOT”s completed in a most professional manner

Booked our two cars for MOT’s on line, website booking was straightforward and simple to follow. Arrived at Protyre/Autofit Ipswich at the arranged times. Cars were immediately attended to, staff were polite and friendly. I was pleased to receive vehicle health reports on line in addition to the MOT certs, the health report is something that I have not received previously from other MOT test stations. Many thanks I shall look forward to returning in the future

May 15, 2026
Rated 4 out of 5 stars

It was good

It was good. Just wasn't told about the brake change fluid was being done to, but it needs doing so other than that everything was good.

May 6, 2026

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