Appointments are easy to book online; favorable prices (especially for MoT's); large and comfortable waiting room; friendly and polite staff. Ideally situated for supermarket across the road for those... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked in for air con regas, couldn’t get the part so I had to order myself then rebook when I had the part. Rebooked for the fitting and regas and the car makes a loud noice whenever I put on the ai... See more
Company replied
Been going to Protyre in Lake for years bit of a misunderstanding today but put right by the helpful and friendly staff who dealt with my query very professionally Thank you very much as always Pro... See more
Company replied
Staff were friendly and approachable, queries were dealt with straight away. Job completed in a good time with no waiting around. Competitive price and easy booking system which I will use again.
Company replied
Company details
About Protyre Autocare - Isle of Wight
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Newport Road, Lake, PO36 9GT, Isle of Wight, Isle of Wight, United Kingdom
- 01983 401000
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Isle of Wight
Hello Jonathan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Two new tyres
Two new tyres. Efficiently fitted at the best price I could find on the Island. Will use again.
July 29, 2026
Reply from Protyre Autocare - Isle of Wight
Dear David,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team has delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Always good service and prices.
July 23, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Angela,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Isle of Wight
Hello George,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Jacqui,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Been going to this garage for years
Been going to this garage for years. Always keep to the time slot and never mess you around, friendly and knowledgeable staff
July 18, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Adrian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very polite and helpful
Very polite and helpful. Explained everything clearly. Quick service.
July 20, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Julie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book an appointment
Easy to book an appointment, good service on the day - very pleased.
July 15, 2026
Reply from Protyre Autocare - Isle of Wight
Dear Lorraine IoW,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
My original tyre choice
My original tyre choice, I had to enquire about stock as per the website. Twice I enquired bu never got any response! I eventually chose another tyre/s. On the day of fitting everything went OK.
July 15, 2026
Reply from Protyre Autocare - Isle of Wight
Dear Gary,
Thank you for leaving us a review.
We're pleased that you had a positive experience with your tyre fitting at our Isle of Wight centre. However, we are sorry to hear that you had not been contacted regarding your tyre enquiry. We can confirm that this has been raised with the management team, they will investigate further.
Best regards,
Eddie
Customer Care - Protyre
Friendly and welcoming .Great service
July 13, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mrs Mandley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked online
Booked online. Price was good time and date to suit my schedule. Done on time no problems. Staff was friendly.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Mr Taylor,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Have used pro tyre for years
Have used pro tyre for years. They give advice, repair my car and keep me safe on the road. The guys are always polite and courteous.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Dorothea,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good online booking was easy to book
Good online booking was easy to book
Good service and information at reception area.
July 3, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Isle of Wight branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Dropped my car off in the morning for…
Dropped my car off in the morning for MOT - it ended up needing a couple of bits doing to pass and i had it back by the end of the day. And at a reasonable price. Thank you - would definitely recommend
July 1, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Dionie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Convenient purchase and effortless…
Convenient purchase and effortless fitting, professional staff
June 17, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Gunars,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
smooth booking online then smooth…
smooth booking online then smooth appointment, car was ready for collection at the time we were given.
June 17, 2026
Reply from Protyre Autocare - Isle of Wight
Hello Heather,
We appreciate your 5-star review! We're so pleased to hear your online booking and appointment were smooth, and your car was ready on time. Thank you!
Best regards,
Eddie
Customer Care - Protyre
Disgraceful Service, Wasted Journey, and Zero Accountability – Avoid ProTyre Isle of Wight"
I booked an MOT online for 4:45 PM today at Isle of Wight branch. The booking system accepted my appointment and took my money without any issue. I arrived 20 minutes early, only to be told there was a "system fault" causing a double booking and that my slot had been given to someone else.
What made this experience truly unacceptable was not just the error itself, but the complete lack of effort to resolve it:
They claimed to have called me — once. The phone rang a couple of times and was never answered. I called back approximately 10 times. Not a single call was answered.
No text message, no email, no second attempt to contact me — nothing.
I drove 24 miles in total for an appointment that should never have been confirmed without availability.
My money was taken by their system despite the slot not being available.
When I raised my concerns, the receptionist was rude, dismissive, and arrogant, offering nothing but "we tried to call you" — as if one unanswered call absolves them of all responsibility.
This is not a minor inconvenience. This is a failure of their booking system, their communication, their customer service, and their basic professional conduct. I would strongly advise anyone on the Isle of Wight to avoid ProTyre and take their vehicle — and their money — elsewhere.
June 15, 2026
Unprompted review
Reply from Protyre Autocare - Isle of Wight
Dear Aladdin Alswaifi,
Thank you for taking the time to bring this matter to our attention. We are sorry to hear that this has happened.
Customer service is important to us, and we always try to make sure that it is at the best that it can be for all our customers, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise your concerns with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Isle of Wight
Hello Jane,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Isle of Wight branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.