Protyre Autocare - Kettering Montagu Street Reviews 

429
TrustScore 4.5 out of 5

4.6

Montagu Street 117, NN16 8XJ Kettering, England, GB


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Rated 5 out of 5 stars

No Issues, Tyres fitted in a reasonable time, Staff were approachable and willing. No problems, would use again.

Company replied

Rated 5 out of 5 stars

Fantastic service. The lads who dealt with my air con were extremely helpful in Kettering. I visited at the end of the day when it was over 32 degrees but they were more than helpful even though they... See more

Company replied

Rated 4 out of 5 stars

Got a good price on 2 new tyres and tracking online.Fitted by local branch. Price dearer if ordered by branch, due to online discounts not available to branch. That’s why 4• not 5. Branch staff fr... See more

Rated 5 out of 5 stars

Rapid service by staff obviously interested in their jobs. I Bought a pair of tyres here 9-10 months ago and was recognised immediately by staff.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Kettering Montagu Street

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Montagu Street 117, NN16 8XJ, Kettering, England, United Kingdom

  • 01536 388230

4.6

Excellent

TrustScore 4.5 out of 5

429 reviews

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4.6

All reviews

(429)

33,962 reviews in the last 12 months

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Rated 1 out of 5 stars

Won't be using again absolute shocking should be called slotyre

Where do I start!! I ordered my tyres online and booked my time slot to fit in with my commitments (11am). I arrived at the garage 20 mins before my scheduled appointment to find that the tyres I had ordered hadn't been delivered yet, so we rescheduled for 2pm. I arrived quite early for the rescheduled appointment because I had some time to kill, there were 2 mechanics "working" that day and they spent most if their time complaining about things in there personal life with not much work gijng on and were barely on the workshop floor. My time slot came, and they got my car on the ramps at about 2.20pm it was meant to have 3 tyres changed and tracking done. Soon after 1 of the mechanics got to work on my car, the other mechanic said that my tracking rod is corroded and that they would try to losen it, Surely enough he comes to me 5 mins later and says it won't budge you need a new 1, I asked if you do that type of repair and he said I need to have a look for some prices but never did, so the other mechanic then started to work on my tyres and this is where my day got much slower I sat and watched it take 1h20mins to take off the wheels 1 at a time and replace the tyres, the tracking never got done as the lead mechanic said afterwards if i got it fixed within the week then they will honor the re-tracking of my car even though i have already paid for that service! (I had asked for a quote prior) but this guy wasn't interested in customer satisfaction this is my worst experience yet I have used this garage a few times before and I would've recommend them to anyone before but after this encounter with the guys that are "working" in there no chance!!!!

August 29, 2024
Protyre Autocare - Kettering Montagu Street logo

Reply from Protyre Autocare - Kettering Montagu Street

Dear Chris,

Thank you for taking the time to share your recent experience with us. We are sorry to hear that it has not been a positive one for you on this occasion.

We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Tyres not available for fitting on the…

Tyres not available for fitting on the chosen date.

August 24, 2024
Protyre Autocare - Kettering Montagu Street logo

Reply from Protyre Autocare - Kettering Montagu Street

Dear P Baumann,

Thank you for bringing this to our attention and we're sorry to hear that the tyres had not been available for your chosen fitting date. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic!!

Martin and the team are fantastic - i had work done on my car and the work is outstanding, i would highly recommend coming here for your tyres etc!!!

July 31, 2024
Rated 5 out of 5 stars

Helpful, cheerful, professional

Really helpful, pleasant and caring staff who speedily and efficiently dealt with my tyre issues. I was about to embark on a long drive the same afternoon and they were able to replace my problem rear tyres there and then so that I could get on my way safely. Particular thanks to Chris and Martin.
Highly recommend for a reliable and genuinely helpful service

July 26, 2024
Rated 5 out of 5 stars

Flat tyre

They definitely deserve 5 stars! I had a flat tyre and they squeezed me in even though they were very busy. Very pleasant and helpful, it was much appreciated as I don't know what i would've done. Will definitely go there again.

July 27, 2024
Rated 5 out of 5 stars

Two new tyres needed

I have always bought my tyres through them and also did my late husband. Efficient polite and don't try to get you to replace tyres that are still OK. They are also always willing to check air pressure for me anytime. Tyres fitted and balanced why I waited.

July 24, 2024

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