Protyre Autocare - Kilmarnock Reviews 

good advice on tyre selection for my vehicle

Quick , friendly and efficient.

Absolutely fantastic customer service from Stephen at Abbotsinch today. Prompt, efficient and friendly. 10/10!

Friendly knowledgeable staff, who fitted the tyres quickly.

Excellent price for tyres & very quick arrangement for fitting

Mostly happy with level of service. I was disappointed that I had to return to have wheels checked for balance, which was rectified promptly.

Excellent service

The member of staff was very knowledgeable and explained in detail the work that had been carried out. Will def recommend.

Very quick and helpful.

I booked my car in for 10am and they said it would be 1 to 2 hours as it was busy which I can deal with.
Phoned at 11.49 you need a new tyre was given a price of 140 pounds for a SUMITOMO
HTR Z5
225/45 R17 94 Y we have one in stock i said to the person no that's expensive that's not what I paid the last time they order a tyre at 104 pounds and they will do it tomorrow when the tyre comes in.
I went and picked my car up asked for tyre size and the person said it's 104 pounds on the system this is only when I challenged the online price of 85 pounds i asked if I could get the online price he said yes it will be 1 hour to an hour and half so I asked if they could do it for me

Really not happy with the person with price as for me there is a element of trust not right there looks like I will get my car back about 2 pm all and all this has been a terrible experience i have used the place loads of times i am now questioning my choice

Great service

Over an hour to wait after booking online for a slot. The mechanics were overworked and clearly the "manager" had more important things to do. He even had the mechanic come off "my job" to bring him stuff off the printer. All a bit ridiculous tbh.

Staff were polite and efficient. They fixed the puncture promptly and didn't try to sell me a new tyre that I didn't need. I would use this service again.

Easy and straightforward as always.

Book in for 3pm don't fit tyres till 1hr later 2hrs waiting for 2 tyres terrible

Great price on premium tyres that i wanted so no issue there.

Problem was i booked in at 10 on Saturday 5th,to then be told it'll be at least an hours wait. Eventually was seen at 1130.

Also i have only owned this car 2 weeks & alloys were freshly refurbished before sale. 1 of the alloys that was worked on is now damaged & requires refurbished again with chunks out the rim.

Good price on tyres but overall service was poor & damage to alloy should not be acceptable.

Your representative was rude and accused my wife of being late for her appointment which, I had given her screen shots of our booking at 1:30pm he also tried to convince her that she needed another tyre when, the car was M.O.T.'d at 4pm the day before. We won't be back as Abbotsinch has no resemblance to `Protyre

Hi I booked a time to get tyres fitted on your online site got to garage at Kilmarnock to find out only two fitters, then waited 3 hours to have tyres replaced, then to be told they had lost my centre wheel cap from my wheel that they would order a replacement a week later heard nothing back about it , went in yesterday to be told he had just ordered it this is certainly not good customer service nor satisfaction , I will try again next week to see about my replacement centre cap .

Absolutely disrespectful

Atrocious experience

So, the long story short - I was advised by my mechanic that two tyres on my car were faulty

I went to protyre to have them replaced.

They confused me by inspecting the faulty tires and stating that they were great

Finally, they assumed that only one was bad

I had that one replaced

Yet to mention, nothing was quick, unreliable when sticking to the time of bookings which they made themselves, no word to apologise for that anywhere across. Instead, after an hourly waiting and asking the guy about when I would be sorted he snarled at me "how could I know" and it was already an hour behind time. I felt rebuked :)

Ok, I thought that at least the tyres were sorted

But no, I was wrong about it too

The next day I needed to drive my gf to Edinburgh Airport over the motorway

It was an awe, a horror. I almost got killed driving the hardly steerable car off the skid several times

All way long wobbliness, huge shimmy, juddering wheel, shaking, pulling off to the side, losing grip. Normal emergency

The clue here is to explain that while they worked fitting the tyre, I simultaneously requested to have the other one checked once again on the device and balanced to even the two up together

It was important so I asked directly

The guy who was fitting it nodded and promised to do it

But he lied about it and has never done it

Should he has done, I wouldn't have had in trouble on the road, as when on the balancing device, the tyre would clearly show as scrap and even a blind man would have noticed it then.

If they did as requested...... Though

So, I contacted the garage over the phone whilst on my way back from Edinburgh and they promised to fix it urgently

I didn't lose my temper , I was a cup in hand and polite

Irrespective of that I had all reasons to be mad

I came to the garage, waited an hour, then understood that I was being ignored, so I left.

Prior to that, I made a new booking which was on Monday at 1

I arrived, however I was running a little late this time as held back on my way by circumstances

I apologized to them for that

And they said that I would be sorted as priority as soon

I asked for clarity how long that would take to their mind

I would hear that up to max 30.mins

Since I came with a slight delay, I understood this shift and saw no problems in waiting the said time patiently

The problem though turned out to be bigger than that

After over one hour of being ignored again, I started getting a bit jittered

But continued to.wait patiently

Moreover, I didn't feel well that that. I hadn't slept the night before and had nausea.

Waiting for hours like that was an ordeal

After subsequent half an hour or more of being ghosted I wanted to finally ask them about the situation

When I came to the office I could see that there was nothing going on, at least two bays were totally vacant and ready to receive a car on. No one was even there. Other than the boss, who however pretended to have been seeing me, even though he saw me perfectly well.

I understood that it was some spiteful, vindictiveness of the garage staff and that they were doing all that on purpose.

Enough was enough

Not only did they totally screw the job in the first place, which was a blatant botchery by far, but what's worse, then had no guts to act with the sense of integrity and take ownership of own blinders

Instead, zero consideration, unassuming attitude, all bout myself and no thoughts of others by slightest

What a gobsmack

The question is - would you like to have your tyres fitted there? And later on drive your children in the car that is about to ram into a tree? I don't think so

So think twice before going there

Now, I have paid for the job that wasn't done, and irrespectively, I will have to go elsewhere to pay one more time for the same to have the car roadworthy

Outrageous